Service Representative Business Development

JAMES (JIM) A. WALKER

**** *. ********* *****, *****, TX. 76462

Primary: 254-***-**** Cell: 817-***-****

Email: ***@*************.***

TARGET POSITION: A challenging position in Technical Sales, Product Management, B2B Sales, and Business Development.

WORK EXPERIENCE:

Ulrich Lifestyle Sheds Fort Worth, TX.

Senior Shed Designer Current Employer

• Responsible for contacting potential customers for design/sale of sheds

• Maintain and update accounts in HubSpot CRM

• Maximize sales through selling value-add options in response to customer’s specific design requirements

• Coordinate with internal departments for pre- and post-sale functions

• Consistently achieve or exceed establish sale revenue goals and quantity of customer contacts

Pitney Bowes Corporation Spokane, WA.

Customer Account Mgr. 2 - Remote 8 Months

• Responsible for contacting PB customers for upgrade/sale/lease of Solution products.

• Maintained a customer portfolio of 300-400 accounts to conduct upsell tactics.

• Maintained customer accounts in Salesforce CRM noting all newly discovered opportunities.

• Consistently achieved or exceeded established sales goals – 100+percent of quota.

• Coordinate with internal departments to set sales expectations for product production and delivery.

Antenna Products Corporation Mineral Wells, TX.

Business Development Manager 8 years

• Head of Government Sales of Mil-Spec antennas and towers for the aviation industry.

• Responsible for generating sales to US Government agencies, mainly the FAA, DOD, all branches of the military and value-added government suppliers.

• Develop business relationships internal with these government groups as well as third-party agencies servicing them.

• Develop methods to determine customer budget cycles and available spend.

• Achieved 100% of sales goals each quarter during my tenure with the company.

James (Jim) Walker – Resume (cont.)

ABP International Dallas

Regional Sales Manager 2 years

• Team Lead in an entrepreneurial wholesale distribution IP technology company.

• Responsible for generating sales to existing base of small to medium size businesses, technology integrators, value added resellers and State, Local and other municipal organizations.

• Develop strong business relationships with existing base of customers.

• Develop strategy and tactics needed to grow the current base of customers

• Focus efforts on top 20% of customer base to ensure retention and expansion of base of products needed to enhance revenue generation Time Warner Cable Business Class – Major Account Executive Dallas Major Account Executive 2 years

• Responsible for sale of fiber and coax-based IP products ranging from basic IP telephony to Ethernet based network service.

• Responsible for management and revenue generation within an assigned group of 45 named accounts

• Negotiate the sale of products including MAN/WAN, DWDM Fiber, IP Transport and high-bandwidth IP Internet Access, PRI, Dedicated Internet Access and basic telephony

• Responsible for revenue retention and growth of customer base, resolving customer issues to ensure customer satisfaction

• Post-sale duties such as order entry into Salesforce; managing the order in Salesforce through acceptance; ensure a properly filled out contract is prepared and delivered to customer for signature

• Identify new revenue opportunities within base of assigned accounts TW TELECOM Texas

National Account Manager, Enterprise Accounts 2 years

• Responsible for management of and revenue generation within an assigned group of 25 – 30 Fortune 1000 companies

• Negotiate the sale of products including Wireline, MAN/WAN, SONET, DWDM, IP Transport, Toll Services, VoIP and high bandwidth IP Internet Access

• Responsible for revenue retention and growth of customer base, resolving customer issues to ensure customer satisfaction

• Identify new revenue opportunities within base of assigned accounts

• Develop account management plans, revenue forecasts, strategic plans and tactics for selling into each account

• Manage all facets of all post-sale processes including follow-up, invoicing and overall customer satisfaction.

• Post-sale duties such as order entry into SMART; managing the order in Salesforce through acceptance; ensure a properly filled out contract is prepared and delivered to customer for signature

James (Jim) Walker – Resume (cont.)

CHARTER BUSINESS (Charter Cable) Fort Worth

Senior Account Executive 3 years

• Generate revenue through the sale of fiber-based and coax-based MAN/WAN, IP Transport, VoIP, VPN and Carrier services as well as business video and telephony services.

• Successfully sold fiber-based WAN networks and multi- megabyte/gigabyte IP internet access service to Large Enterprise, Education, Healthcare as well as State and Local government municipalities (GEM) industry segments

• Create business plan for expanding Charter’s presence in the sale of telecom carrier services to enterprise organizations and healthcare industries

• Develop revenue and capital forecasts, strategic plans and tactics for selling data, VoIP and other products into existing enterprise accounts as well as cultivating new large revenue opportunities

• Assist in the development of business cases in support of capital outlay.

• Perform project management functions of the post-sale installation process such as order entry into Salesforce; managing the order in Salesforce through acceptance; ensuring a properly filled out contract is prepared and delivered to customer for signature

MCI / MCI WORLDCOM Nationwide

Senior National Account Manager 13 Years

• Senior Account Manager of MCIW’s largest Global and Carrier Wholesale accounts such as GTE/Verizon, TEC (TecNet, Vartec, etc.)

• Manage/negotiate customer contract pricing, terms and conditions and Service Level Agreements between MCIW and customer

• Build and nurture internal relationships with middle and executive levels of customer’s management, decision makers across functional areas

• Develop and execute sales strategies and tactics for identifying new revenue opportunities both domestically and globally.

• Team Lead for sales of technical products such as Leased Lines, VoIP, ATM, restorable SONET rings, etc.

• Chairman’s Inner Circle winner – 1992 (MCI)

• Master’s winner – 1994 (MCI)

• Wholesale Segment “Sailing” winner – 1994, 1995, 1997, 1998 & 1999. (MCI)

• Consistently met or exceeded annual sales quotas ranging between

$600K - $2M.

• Consistently met or exceeded short-term (promotional) sales quotas. Senior Technical Sales Consultant III

• Supported Account Teams on complex products, proposals and technical presentations for the National Accounts group in DFW area.

• Assigned to the area’s most complex accounts.

James (Jim) Walker – Resume (cont.)

• Specialized in middle and executive management presentations on MCI’s advanced network and complex data communications products. AT&T Corporation MO. CO. & TX

15 Years

Held various advancing positions in sales and technical sales and technical sales support. EDUCATION

• Massachusetts Institute of Technology (MIT) Cambridge, MA. Non-degree AT&T Corporate Masters Program, Computer Science

• Drury University Springfield, MO.

Business/Marketing

CERTIFICATIONS/LICENSES

Holder of Amateur Extra Class license KBØX. Have been licensed since 1975 as an amateur radio operator. Main focus has been in High Frequency (HF) and Very High Frequency (VHF) RF communications with specific emphasis in HF/VHF antenna knowledge and antenna development and design.

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