Branch Manager Customer Service

Nabil

Mohsen

+253******** ***********@*****.*** Djibouti, Djibouti

Branch Manager

OBJECTIVE

As an accomplished Bank Branch Manager with over 30 years of experience leading cross-functional teams, achieving exceptional financial goals, and enhancing customer experiences. I have a proven track record of driving revenue growth, optimizing operational efficiency, and managing high-value client portfolios. My expertise spans implementing financial compliance standards, risk management, and spearheading digital transformation initiatives in banking services. I am eager to leverage my skills at a leading Canadian financial institution to foster sustainable growth and build strategic client partnerships. SKILL HIGHLIGHTS

Languages: Arabic, English,

Word, Excel, PowerPoint, Access,

Outlook

EXPÉRIENCE Managerial Skills.

Customer orientation.

Excellent Interpersonal and Communication Skills.

-Analytical and problem solving skills coupled with decision-making ability.

Working knowledge of banking products and marketing.

Very Good Communication skills.

Analytical Ability.

Flexibility.

Cool tempered.

Computer literacy.

Good Telephone Etiquette

Common sense, and sharp witted.

motivator.

Company's name Jan 2024 – Present Saba African Bank Djibouti, Djibouti

Main Branch Manager

Include full managernent of the day to day running of the Branch. Understanding

The day to day requirements of Branch and manage all resources including staff

Members ensuring appropnate resource is available to meet customer needs at

All times. Adhering to the regional banking regulations and provide appropriate

Information to all necessary parties including extemal auditors and staff training

To ensure Branch remains compliant at all times. Whilst ensuring these

Excellent service and compliance standards are met lead by example

Implementing high level sales strategies training team to enhance the customer

Expenence and ensuring branch profitability targets are met.

Company name Apr 2012 - Mar 2023 Yemen Kuwait bank Sanaa & aden, Yemen

Branch Manager

achieve branch sales targets

increase the customer base of the branch by sourcing new business, retaining

the existing customers and capitalizing cross-sell opportunities.

Customer Service:

provide outstanding customer service and maintain quality of delivery

Minimize customer complaints

Ensure adequate staff is present in the branch to serve the customers Branch Operations:

maintain transaction processing standards

ensure branch follow procedures laid down in the Operating procedures and are

in compliances with the bank’s policies and procedures

Ensure that the business is booked as per laid down procedures and

guidelines and due diligence is carried out with respect to money laundering and

other regulatory requirements

Ensure periodic checks are carried out properly

Company name Dec 2008 - Oct 2010 Shamil Bank of Yemen & Bahrain – Aden

Aden, Yemen

Aden Branch Manager.

include full management of the day to day running of the Branch. Understanding

the day to day requirements of Branch and manage all resources including staff

members ensuring appropriate resource is available to meet customer needs at

all times. Adhering to the regional banking regulations and provide appropriate

information to all necessary parties including external auditors and staff training

to ensure Branch remains compliant at all times. Whilst ensuring these

excellent service and compliance standards are met lead by example

implementing high level sales strategies training team to enhance the customer

experience and ensuring branch profitability targets are met.

Company name Aug 2007 - Oct 2008 Qatar National Bank Bank -Sana'a Branch.

Sanaa, Yemen

Customer Service Officer

build and maintain effective relationship with branch customers ato achieve

goals/objectives and proactively market thebank’s products to help increase

sales volume and profitability, and to achieve or exceed set targets and goals.

Ensuring high standards of confidentiality and ethics to safeguard commercially

sensitive information is key, as is compliance with all the applicable legal,

regulatory and internal compliance requirements. ensure systematic good

outcomes for clients in accordance with the Bank’s Conduct Risk policy

andfollow the security procedures and policy to reduce risk in the branch

Company name Jan 2005 - Aug 2007 Shamil Bank of Yemen &Bahrain - Sana'a.

Sanaa, Yemen

Deputy Manager of Credit Card / ATM Dep

Liaison and co-ordination with third party vendors / partners (e.g. card processing, card schemes)

Contribute together with other key stakeholders to the development of the

following as they relate to Products:

Related operational processes and procedures including Straight Through Processing

Critical outsourcing and vendor agreements including SLAs

Training plans and materials

Working (as required) with HR and other retail business managers to develop and implement:

Incentive programmers which ensure alignment of behaviors and business results

Training plans for products

Leadership

Management of products function to ensure execution of agreed initiatives and

delivery of targeted results

Product management

Company name Jan 1997- Oct 2003 Saba Islamic Bank- Head office

Sanaa, Yemen

Deputy Branch Manager Taiz ST, Branch

responsible for planning, developing and managing the assigned branch towards

achieving sound profitable growth through the achievement of product-wise sales

targets and delivery of quality service and ensuring efficient and consistent

delivery of customer delight.

Company name Jan 1996 - Dec1996 Tadhamon Islamic Bank Head office-Sana'a.

Sanaa, Yemen

Customer Service Dep

Customer Service Officer is mainly responsible in assisting the Head of Card

Customer Service to achieve the set objective and to provide efficient, friendly

and quality service to cardholders and merchants. also ensure to educate the

cardholders & merchants the use of latest technologies

Company name Nov1989- May 1996 Yemen Kuwait bank

Sana'a, Yemen

Head of Administrative Affairs

Tasks and responsibilities

Follow-up update the plan of human resources.

overseeing the planning and organization of work and activities entrusted to

the Department of Personnel.

Follow-up to all personnel actions in terms of controlling the movement of the

procedures and benefits relating to the transfer / secondment / assignment /

annual increases / bonuses / annual reports / promotion / leave types and

supervises documented in the records and forms prescribed 4 - Preparing the

Classifier Table identifies vacancies per year in coordination with the concerned

authorities and the Directorate of Finance

Follow-up applications for employment and the procedure with all the

competent authorities within and outside the enterprise.

Follow-up to save files in the ordinary transactions and confidentiality of all employees.

Follow up the annual reports and take appropriate action.

organized labor contracts.

the preparation of memoranda addressed to the Minister relating to personnel matters.

participate in the management of knowledge, depending on the nature of work

To undertake any other work assigned to it within the limits of his duties and responsibilities of the job. EDUCATION

Bachelor of Science: Master international Business 2008 to 2009 Madrid, Spain

EENI - Spanin

Bachelor of Science: Business Administration

2004to 2007 Sanaa, Yemen

Sana'a University

PERSONAL INTERESTS

Sports activities: Traveling Swimming, tennis, football. Cultural activities: Music

REFERENCES

Nofal, Alhubaishi, Email:****@************.***

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