Customer Service Medical Billing

**** **** ****** *** * Durham, NC *****

984-***-**** ************@*****.***

JEMEKI MIDDLETON

PROFESSIONAL PROFILE

Customer service oriented professional backed by healthcare industry experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

High Academic Honors Recognition / Dean's List / Honor Roll.

Customer service skills necessary to communicate effectively with patients and healthcare providers.

Attention to detail necessary to maintain accurate case notes, history, and data.

Team player who understands the needs of the department in meeting its goals and deadlines.

Computer Software – Point-of-Care (POC) software.

Microsoft Office Applications – Word, Excel, and PowerPoint Type 28 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, and POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2025

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

PROFESSIONAL EXPERIENCE

WaterWalk Extended Stay Raleigh – Morrisville, NC 12/2024 – Present

StayAPT Suites – Morrisville, NC 09/2024 – 12/2024

Housekeeper

Ensure clean and orderly guest rooms while providing top quality customer service.

Follow guidelines, policies, and procedures to ensure hotel standards and deadlines are met.

Promote positive public and employee relations.

Stock carts and maintain a clean, safe, hazard-free work environment within area of responsibility.

Respect guest privacy and maintain confidentiality of sensitive information.

Ole’ Creek Health and Rehabilitation Inc. – Durham, NC 05/2024 – 09/2024

Personal Care Aide

Administered medication and provided assistance with personal hygiene, feeding, and ambulation.

Performed duties in accordance with safety and infection control procedures.

Documented patient activities and condition and promoted an environment of care.

Abided by HIPAA guidelines to ensure patient privacy and confidentiality.

Sonesta Suites ES – Morrisville, NC 03/2024 – 05/2024

WoodSpring Suites – Morrisville, NC 10/2023 – 03/2024

LaQuinta Inn & Suites – Morrisville, NC 03/2023 – 07/2023

Housekeeper

Cleaned guest rooms as assigned and according to priority to meet deadlines.

Provided consistent, high standard services in a fast-paced, results-based environment.

Followed regulations and hotel requirements.

Answered guest inquiries and ensured security of guest rooms.

Performed duties with attention to detail, accuracy, follow-through, and confidentiality.

Fairpark Health and Rehabilitation – Maryville, TN 03/2020 – 03/2021

Certified Nursing Assistant (CNA)

Trained new team members on operational procedures.

Assisted with activities of daily living – personal hygiene, mobility, and feeding.

Documented patient activities and condition via Point-of-Care (POC) software.

Respected patient’s privacy and maintained confidentiality.

ADDITIONAL EXPERIENCE

McDonald's – Durham, NC Crew Member / Customer Service 06/2018 – 08/2018

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