Customer Service Exceptional
Resume:
April **** -
Current
May **** -
November ****
Damaris Makena Kubai
OBJECTIVE
Waitress with 5+ years of experience in providing excellent service to diners at quality establishments. Possesses familiarity with POS terminals and common restaurant machinery. Expert with a proven ability to "upsell" alcohol, dessert, and appetizers to customers. Looking to leverage my knowledge and experience into a Waitress role at your restaurant.
EXPERIENCE
Waitress
Dana Bay Tourism Resort - Saudi Arabia
Guided guests through dining rooms and provide needed assistance, including handing out menus, checking coats and retrieving high chairs and booster seats.
Explained how various menu items are prepared and
describe ingredients and cooking methods to customers to provide a positive dining experience.
Maintained a positive, customer-first attitude to exceed weekly sales targets by 16%
Prepared custom alcoholic and non-alcoholic beverages for patrons in a timely, accurate manner
Recognized as the Employee of the Month in July 2020 for exceptional customer service
Collaborated with a 9-person staff to ensure diners received quick service, ensuring they felt comfortable asking any available server for assistance
Waitress
MARRIOTT MARQUIS CITY CENTER HOTEL
CROSSROADS KITCHEN
Maintained an extensive knowledge of 3 menus, from the CONTACT
Saudi Arabia
**************@*****.***
SKILLS
Table setting arrangements
Special dietary requirements
Dining customer service
Menu knowledge
High-volume dining
Operations monitoring
ACHIEVEMENTS &
AWARDS
Employee of the Month Award 5 times
At Marriott 2018 - 2023
LANGUAGES
English fluent
January 2014 -
December 2017
2015
2014
2010
origin of ingredients through cooking methodology, to educate guests and answer questions
Surpassed sales targets by 12% by up-selling appetizers, drinks, and entrees, catered to patron tastes and interests Ensured dietary restrictions of guests were followed, guiding them to items that met their nutritional needs Collaborated with 11 other servers to minimize wait times for customers, regardless of which table they were assigned
Dining server
Safari park Hotel
Orchestrated a full-service fine dining experience for up to 50 guests per night, enhancing customer satisfaction and repeat patronage.
Collaborated with the sommelier to increase wine sales by 20% through informed recommendations and pairing suggestions.
Led a team of 5 servers in high-profile catered events, delivering tailored service to VIP clientele and dignitaries. Developed expertise in the nuances of haute cuisine, contributing to a 15% increase in the diner's average spending.
Championed a new tableside service technique for
signature dishes, resulting in enhanced dining spectacle and customer satisfaction.
EDUCATION
Hospitality Management Course
Utalii college Nairobi
Community Development and Social Work
Nairobi Institute of Business Studies
Kenya Certificate of Secondary Education
Nyambene Girls Meru
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