Customer Service Representative
Resume:
Janene Waterman
Customer Service Representative
Interlachen, FL 32148
******************@*****.***
Multi-faceted customer service experience for over 10 years.
- Dependable and detail-oriented.
- Works well under pressure.
- Organized, focused and successful in meeting deadlines.
- Excellent communication and interpersonal skills.
- Ability to Multitask
- Unwavering commitment to customer satisfaction and company success which ultimately improves client-business relationships.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
BDC Agent
Beck Automotive Group-Palatka, FL
February 2023 to June 2024
Make service apps. Callback potential new customers for service and followup on service apps already completed
Team Member
Dollar General-Palatka, FL
August 2022 to December 2022
I mostly cashier but also put away totes and stock off of U-boats. Restaurant Crew Member
Little Caesars-Hastings, FL
May 2022 to August 2022
I do everything here from prep to cash handling to washing dishes. I know how to do all of it. Sales Associate
PCA RX Group-Orlando, FL
May 2019 to January 2020
Was responsible for verification of medicare patient's insurance for sales of Durable Medical Equipment and High grade Topicals as well as callbacks. Took 75 to 100 calls per day. Medical Customer Service Associate
National Med Group-Orlando, FL
December 2015 to March 2019
- Successfully completed all Verifications for the day.
- Low callback and not verified ratio.
- Added on products to patient files that added bonuses to my weekly income and added extra income to company.
- Gained more experience and knowledge of medical terminology and different types of Insurance's and their protocols.
Member Services Representative
Horizon's (BCBS) of NJ-Orlando, FL
April 2015 to November 2015
• Successfully learn medical terminology and codes in reference to properly assist members
• Maneuver smoothly in and out of 7 different screens as I assisted members.
• Maintained a matrix of 75 to 150 calls per day
• Successfully completed 3 month training class which led to an offer for employment at call center and better pay.
Travel Website Administrator
Synergy Travel-Orlando, FL
February 2014 to December 2014
• Successfully maintained a low cancellation rate during employment.
• Efficiently and professionally verified member information and took payment in a timely manner as to quickly get the member thru the process so they could be free to use the different services available to them asap.
Housekeeper/ House Cleaner
Atlantic Beach Hotel-Daytona Beach, FL
September 1991 to December 2000
All Housekeeping duties on a wheeled cart
Customer Service Representative
7-Eleven (Corporate Stores)-Orlando, FL
January 1996 to January 1998
Ran register, front faced, restocked, priced items off truck as well as clearance items also stocked and restocked cooler and made hot and cold foods for sale. Manager then was Frankie White and I worked at the 7'11 off of Kaley and Orange in Orlando Florida Education
Certificate in Medical Office
Florida Career College - Orlando, FL
October 2013
High School Diploma
Colonial High School - Orlando, FL
September 1985
Associate's degree
Skills
• Customer Service
• Microsoft Outlook
• Medical Office Experience
• Medical Coding
• Organizational skills
• Retail Experience
• Administrative experience
• Communication skills
• Medical Terminology
• Database Management
• Anatomy knowledge
• Medical Records
• Human resources
• Public Relations
• Microsoft Excel
• English
• Restaurant Experience
• Data Collection
• Computer Literacy
• Food service
• Word processing
• Leadership
• Caregiving
• Patient Care
• EMR Systems
• Construction
• Research
• ICD-9
• Microsoft Office
• Quality Assurance
• Assembly
• Hospitality
• Basic Math
• Stocking
• Microsoft Powerpoint
• Insurance Verification
• Hotel Experience
• Medicare
• Food Preparation
• Time Management
• Medical billing
• Sales
• Pricing
• QuickBooks
• Filing
• ICD-10
• CPT Coding
• Merchandising
• Customer Support
• Clerical experience
• HIPAA
• Animal Care
• Data entry
• Insurance sales
• Cash Handling
• Vital Signs
• Recruiting
• E-commerce
• Cleaning
• Physiology Knowledge
• Phone Etiquette
• Manufacturing
• Microsoft Word
• Typing
Certifications and Licenses
Food Handler Certification
December 2010 to Present
CPR Certification
April 2024 to Present
Certified Notary Public
Assessments
Analyzing data — Completed
February 2022
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Completed
Attention to detail — Proficient
June 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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