Customer Service Sales Representative

Michigan, United States LinkedIn ************@*****.*** 586-***-****

MICHAEL ZONTINI

Aspiring Sales and Recruitment professional, connecting Talent & Driving Business Growth ABOUT ME – BUILDING RELATIONSHIPS, DRIVING RESULTS I build trust, forge connections, and drive revenue—whether in sales, recruitment, or customer engagement. A highly motivated, people-driven professional with a strong foundation in sales, customer service, and relationship building, I thrive on connecting people with opportunities and creating lasting business impact. With a proven ability to retain clients, solve problems, and adapt quickly, I am eager to launch my career as a Recruiter or Sales Representative in a remote or hybrid role where relationships fuel success.

● Strong interpersonal & communication skills – Able to engage with clients and candidates confidently.

● Customer-focused & problem solver – Experience handling client concerns and ensuring satisfaction.

● Quick learner & adaptable – Thrives in fast-paced environments with strong multitasking abilities.

● Sales-driven & results-oriented – Comfortable handling high-volume client interactions while providing solutions.

Relationship-Driven Sales & Recruiting Trust-Based Business Growth Customer Retention & Revenue Expansion

Let’s connect—I’m ready to help businesses grow by delivering top-tier service and building lasting relationships! SKILLS THAT PAY THE BILLS

● Talent Sourcing & Candidate Engagement – Ability to identify and connect with potential job seekers.

● Customer Relationship Management – Strong background in building and maintaining client relationships.

● Sales & Negotiation – Experience explaining complex services, handling objections, and closing deals.

● Multitasking & Organization – Skilled in managing multiple clients, schedules, and priorities efficiently.

● ATS & CRM Software (Open to Learning!) – Exposure to databases, LinkedIn Recruiter, Salesforce, HubSpot, Greenhouse, Gem.

PROFESSIONAL EXPERIENCE

Health Insurance Agent, Health Markets (Remote, Detroit, Michigan) July 2024 – November 2024 Client Relationship Management & Sales Representative

● Educated clients on complex health insurance policies, ensuring they selected the right plan.

● Built strong client relationships through consistent follow-ups and proactive communication.

● Managed multiple client interactions daily, providing high-quality service and sales support. Michigan, United States LinkedIn ************@*****.*** 586-***-**** Customer Service & Problem Solving

● Resolved customer concerns professionally, maintaining a 100% client satisfaction rate.

● Assisted clients in navigating insurance options, leading to an increase in policy enrollments. Joe Jo’s of Macomb Restaurant Macomb, MI May 2022 – July 2024 Restaurant Operations Manager

Team Leadership & Operations

● Supervised restaurant operations, from scheduling to fulfilling full-cycle sales and staff operations of over 12 employees, ensuring excellent customer service and smooth workflow.

● Trained & scheduled employees, managing a team in a fast-paced environment.

● Designed promotional menus & marketing strategies to drive customer engagement. Customer Experience & Relationship Building

● Managed as well as ran a Head Server position with 10 tables, ensuring repeat customers through relationship building and building rapport with every interaction and

● Customer retention specialist who led a team to a 57% increase in positive customer feedback in 2023 compared to 2022 by delivering exceptional service and personalized experiences.

● Handled customer complaints professionally, ensuring customer retention & satisfaction to mitigate risk. EDUCATION & EXTRAS

Eisenhower High School, HS Diploma Michigan, USA

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