Customer Service Quality Assurance
Resume:
HOLLY
WREN
*********@*****.***
90808
Driven professional with a proven track record at American Label Corp./ American Non-Stop Labels Corp. excelling in customer service and cost estimation. Skilled in fostering supplier relationships and implementing efficient purchasing strategies, leading to significant operational improvements. Demonstrated ability to multitask and solve problems, enhancing customer satisfaction and driving repeat business through active listening and empathy.
PROFESSIONAL SUMMARY
LBCC
Long Beach
Associate of Applied Science
EDUCATION
SKILLS
• Client Support
• Negotiation and Closing Skills
• Logistics Coordination
• Staff Development Training
• Cost Analysis
• Order Management Optimization
• Design Critique
• Scheduling Coordination
• Efficient Task Management
• Analytical Problem-Solving
• Thorough Quality Assurance
• Team-Oriented Approach
AMERICAN RED CROSS CPR/AED/First
Aid Certification 2024-2026
CERTIFICATIONS
American Label Corp. American Non-Stop Label Corp. - CSR, Estimating, Purchasing, Manager
Santa Fe Springs, Cerritos, Ontario • 02/1999 - 12/2024 WORK HISTORY
Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
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Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
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Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
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• Implemented and developed customer service training processes. Presented detailed project estimates to clients, supporting successful contract negotiations and client retention efforts.
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Evaluated vendor quotes to ensure optimal pricing and product selection, ultimately lowering project costs.
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Continuously updated knowledge of industry trends and innovations related to estimating processes, keeping the company competitive in its service offerings.
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Developed strong relationships with key suppliers, ensuring competitive pricing and reliable delivery schedules.
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• Sourced vendors, built relationships, and negotiated prices. Optimized inventory levels by implementing demand forecasting techniques and just-in-time purchasing strategies.
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Fostered strong relationships with strategic suppliers to secure preferential pricing and access to innovative materials.
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