Customer Service Temple University

Dawn Smith

****.********@*****.*** 215-***-**** Philadelphia, PA

SUMMARY

Seasoned professional with 23 years of experience, adept in administrative and customer service tasks from tenure at Temple University. Proven managerial skills overseeing staff and coordinating productions at UNCUT Productions/Sweetbread Studios. Seeking a dynamic Assistant role to leverage expertise in managing schedules, events, and technology.

WORK EXPERIENCE

United Parcel Service Philadelphia, PA

Driver 2019 - 2024

• Ensured safe and efficient delivery of packages to both residential and commercial destinations.

• Utilized handheld technology for accurate tracking and management of customer deliveries.

• Maintained exemplary service standards under tight deadlines, ensuring customer satisfaction. UNCUT Productions/Sweetbread Studios Philadelphia, PA Manager 2001 - Present

• Manage marketing strategies and fundraising events aligning with annual budget requirements.

• Supervise staff, including actors and crew, ensuring efficient operations during film shoots.

• Procure necessary materials for production and oversee scheduling, while also recruiting and supervising interns. Temple University - Fox School of Business Philadelphia, PA Assistant Director of Enrollment Management 2007 - 2018

• Compiled and evaluated applicant credentials, ensuring accuracy and compliance throughout the application and recruitment cycles.

• Provided registration and advising support to non-matriculated students in MBA and MS programs, facilitating their academic progress.

• Conducted training for new employees and student workers, enhancing the efficiency of the Graduate Admissions office's operations.

EDUCATION

Pennsylvania State University

Bachelor of Arts, Art with a focus in Photography

University Park, PA

SKILLS

Develops Schedules and Procedures to Keep Work on Track and Ensure All Objectives Are Met on Time and on Budget. • Rebuilt Web Pages to Ensure the Most Up-to-Date, Accurate Information Was Given to Viewers. • Increased Worker Productivity by 30% in One Academic Year. • Fostered Business Expansion With Commercial Clients. • Train New Employees for Both Office and Field Positions. • Control Inventory Levels to Ensure Proper Equipment Is Available When Needed to Ensure Timely Completion of Projects. • Assisted in the Marketing Strategies and Events That Brought New Students to Programs and Investors to Films.

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