Product Manager Senior

NATIKIA L. ROBINSON, MPH

• Semmes, Alabama ***** • 256-***-**** • ************@*****.*** •

SUMMARY

Experienced Product Leader with a strong background in healthcare technology, leading cross-functional teams to dive deep to deliver innovative solutions. Former Amazon Senior Product Manager, responsible for managing a diverse portfolio of reverse logistics products across global markets. Outstanding communication skills utilized to be an effective voice of the customers, write requirements and code ready user stories while collaborating with technical counterparts.

Key areas of expertise: Product Management • Agile Methodology • Marketing • Contract Negotiation • Relationship Building • Troubleshooting • APIs • Project Management • Zoom • B2B SaaS • Negotiations • Strategic Problem Solving • Process Improvement • Voice of the Customer • Cross-Functional Team Meeting Facilitation •MS Office Suite • Project • Confluence •Visio • Asana • Jira • Figma • Digital Health • Feature Prioritization • Roadmap Management • Backlog Grooming

PROFESSIONAL EXPERIENCE

AMAZON.COM, Remote, USA • Senior Product Manager • June 2022 to Present

● Managed a cross-functional team including 15+ engineers, peers, and senior management to align on product vision, KPIs, and feature requirements

● Developed a global reverse logistics roadmap for markets across five regions by engaging stakeholders and driving frequent backlog reviews

● Launched three feature updates that impacted senior level goals and achieving a significant savings in cost avoidance through automation and efficiency improvement

● Worked with key stakeholders to prioritize feature enhancements for the global reverse logistics software to reduce redundancy, increase efficiency and improve employee satisfaction.

● Performed user interviews, site visits and observations to dive deep into customer problems to ensure the right solution was delivered.

MEDIMPACT, Remote, USA, Senior Digital Product Manager • May 2021to May 2022

● Managed a portfolio of pharmacy and healthcare enterprise level B2B and B2B2C products from concept phase through release

● Designed wireframes for MVP testing, leveraging competitor research to refine UX, resulting in a 20% increase in daily active users

● Implemented user feedback loops to continuously improve software functionality, leading to a 15% decrease in errors reported by users.

● Launched new features aimed at improving medication adherence rates and user adoption VALUE PAYMENT SYSTEMS, Nashville, TN, Product Manager • February 2017 to February 2018

● Prioritized feature enhancements and negotiated with the tech team utilizing customer feedback and market trends

● Maintained backlog with an average of 50 user stories per sprint, ensuring timely delivery of product updates and enhancements to meet market demands.

● Performed UAT for financial tech software, identifying and resolving an average of 10 bugs per release cycle, leading to a 20% decrease in post-release support tickets.

● Enhanced user satisfaction metrics by 15% and reduced churn by 10% by implementing customer feedback EVIDENT, Mobile, AL • Financial Service/Implementation Representative • May 2016 to February 2017

● Trained hospital staff and managed implementation issues during go-live for on time launches and efficient transfer of data to new software system

● Performed activities related to software training and support to clients end-to-end revenue cycle staff: patient registration, Patient Financial Services, system administration, testing and reporting

● Collaborated with hospitals through software conversion to ensure a stress-free transition from legacy software NANTHEALTH, Panama City, FL • Product/Solution Manager • February 2014 to July 2014

● Developed a roadmap for global products and solutions for patient home monitoring product

● Identified requirements to be delivered utilizing AB testing to deliver a minimally viable product to market

● Wrote product requirement documents and user stories and worked with Product Owner to prioritize stories utilizing Agile methodology

● Developed the logistics plan for remote home monitoring device delivery and defects return strategy to optimize revenue

TELEVOX SOFTWARE, Mobile, AL • Managed Care Product Manager • December 2008 to January 2013

● Lead cross-functional product teams to generate new feature ideas and product development

● Performed market analysis to assess current market opportunity and develop go-to-market strategy for new products

● Collaborated with marketing and sales departments to strategically develop website and effective marketing material related to managed care

● Developed user stories and acceptance criteria for new features, leading to a 10% decrease in development time and an increase in overall product satisfaction HEALTHSPRING, Mobile, AL • Network Operations Representative • October 2007 to November 2008

● Analyzed large sets of data to create monthly reports for financial reviews with key stakeholders

● Presented financial reports to executive leadership and monitored physician performance

● Increased physician engagement by 38% by fostering collaboration and presenting actionable financial data insights to key stakeholders

● Presented material to large audience in the medical field for patient data reports and served as the key point of contact to physicians and their staff in assigned PODs EDUCATION

Master of Public Health (MPH) – [Concentration: Health Services Administration] East Tennessee State University – Johnson City, Tennessee Bachelor of Science (BS) – [Major: Healthcare Administration] Jackson State University – Jackson, Mississippi

PROFESSIONAL COURSES AND CERTIFICATIONS

Aha! Product Management Fundamentals - Aha! Academy, Pragmatic Marketing Seminars: Practical Product Management and Requirements that Work, Pragmatic Marketing Certified N.Robinson Page 2 of 2

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