Customer Service Store Manager
Resume:
AMY R TORRES
Kissimmee, FL *****
***********@***.***
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Shift Scheduling
Problem-Solving
Assignment Delegation
Mentoring and Coaching
Hiring and Training
Human Resources Oversight
Hiring and Onboarding
Customer Service Management
03/2005 to 11/2014
WALMART SUPERCENTER
Orlando, FL
Assistant Store Manager
Completed thorough opening, closing and shift change functions to maintain operational standards each day. Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked. Coached and developed store associates through formal and informal interactions. Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. Delegated assignments based on team strengths to optimize floor coverage and service levels. Handled complaints from customers by empathetically listening, recording details and offering solutions. Answered customer questions and addressed problems and complaints in person and via phone. Supervised cashiers in processing credit, debit and cash payments to streamline sales. Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
05/1994 to 02/2005
ENJOY FLORIDA HOTELS
Kissimmee, FL
Hotel Reservation Manager
Call Center for 7 different Hotels, sold attraction tickets for all Theme Parks and Dinner Shows. Recruited and trained new employees to meet job requirements. Assigned work and monitored performance of project personnel. Assisted customers via phone by providing confirmations, answering questions and offering general information. Resolved customer inquiries and complaints requiring management-level escalation. Verified guest information and payment options ensuring accuracy and completeness. Reviewed guest information and payment options, checking for accuracy and completeness. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Planned and delivered training sessions to improve employee effectiveness and address areas of weakness. HIGH SCHOOL DIPLOMA
Bronx Community College of The City University of New York, The Bronx, NY SUMMARY
SKILLS
EXPERIENCE
EDUCATION AND TRAINING
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