Real Estate Customer Service

CHERYL ANNE PANNOZZO

** **** *** #**** *****: 203-***-****

Danbury, CT 06810 **************@*****.***

Over 20 years of experience in client relations in diverse industries including corporate relocation, capital equipment leasing, sales & food service.

QUALIFICATIONS:

• Outstanding relationship management skills used to build and retain customer loyalty.

• Committed to the highest standards of service excellence.

• Extremely flexible with the ability to multi-task and meet deadlines.

• Strong Advocate of one-stop service solutions.

CARTUS / REALOGY, Danbury CT 1999-2020

PREMIER SERVICES TEAM REAL ESTATE SPECIALIST

• Delivered premier service by working in partnership with Cartus internal and internal customers to effectively market properties in a manner consistent with client policies, procedures and contract parameters.

• Provided customers with details of Cartus home marketing strategy, including ongoing updates to keep them fully engaged in the resale process.

• Updated records with all customer interactions and transactions.

• Completed inquiries and followed up with customers to share my findings and solutions. REAL ESTATE COORDINATOR / AFFINITY

• Maintained an assigned caseload.

• Ensured data integrity in all company systems was accurate.

• Followed up on leads to obtain potential customers.

• Generated revenue and delivered an exceptional experience through the effective administration and sale of Affinity real estate products.

DOMESTIC MOVING SERVICES CONSULTANT

• Delivered excellent customer service to external and internal customer as it pertains to the shipment of house hold goods.

• Responded quickly to customer concerns and complaints.

• Was liaison between customers and supply chains to expedite household goods shipments and meet customer demands.

• Documented conversations to track requests, problems and solutions. CONTRACT SPECIALIST

• Reviewed contracts with realtor firms to sell the properties of relocating employees.

• Ensured contract terms and conditions are designed to maximize service levels to clients.

• Worked with multiple parties including realtors, title companies and all other stakeholders to create a seamless transition for customers.

REAL ESTATE SPECIALIST / CONSULTANT

• Served as the primary point of contract for customer inquiries and questions.

• Focused efforts on building customer trust and loyalty, as well as bottom line results.

• Worked in partnership with internal and external resources to facilitate relocation and resale of existing homes.

• Administered company “Home Marketing Program” to obtain the best purchase value for our customers homes.

REAL ESTATE ANALYST

• Coordinated various activities including appraisals and property inspections.

• Updated home sales / home marketing information in data base.

• Conducted follow-up calls to real estate agents to collect required documents.

• Supported Real Estate Specialist in the delivery and execution of contracted home sales and marketing initiatives.

GOLDEN EAGLE CREDIT CORPORATION, RIDGEFIELD CT 1998-1999 CUSTOMER SERVICE ASSOCIATE

• Responded to numerous telephone calls explaining lease agreements with small business owners, as well as corporate representatives.

• Verified proof of insurance to determine if insurance fees are applicable.

• Effectively utilized interpersonal skills to work well with customers in an effort to avoid collection activities.

STAR STRUCK, BETHEL, CT 1997-1998

CUSTOMER SERVICE ASSOCIATE & ASSISTANT TO THE BUYER

• Responsibilities included data entry, processing customer orders, as well as tracking and expediting orders to facilitate on time shipments.

• Maintained ongoing vendor interface and inventory replacement based upon consumer demand and seasonal variations.

• Developed a detailed familiarity with the entire customer order delivery process to increase my value to my employer and my customers.

EDUCATION AND TRAINING: Katherine Gibbs Business School / Norwalk CT COMPUTER SKILLS: Microsoft Office Suite

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