Customer Service Representative
Resume:
Barbara Wesling
Business, Retail, and Professional Customer Service Representative
Peru, IN 46970
*********@***.***
Well versed business Professional with the mindset that Integrity is everything, and knows Simplicity holds the keys to success. Dependable, Dedicated, and Honest individual with strong work ethic. Demonstrates a positive attitude with Empathy, Compassion, and Kindness. Game changer when it comes to problematic issues.
Authorized to work in the US for any employer
Work Experience
Work From Home Agent previously a Team Lead Customer Service Agent Navient/Riverlink - Peru, IN
December 2017 to Present
Answer and assist callers with all their needs concerning their accounts and or invoices. Lead by example. Assist customers and agents with any and all needs. Intercept escalations, diffuse any issues, and help with making the experience a positive one. Be the right hand to Supervisor and cover any areas of concerns. Reconcile end of day money w/ paperwork. Customer Service Representative
Bath & Body Works - Kokomo, IN
October 2019 to July 2022
This is my second job part time. Assist all customers with any needs they have. Stock and replenish store. Incorporate new items into set planograms. Keep store clean. Started as a seasonal employee in 2019 and stayed on as a regular part time employee. Packer/Shipper
BriovaRX Specialty Pharmacy - Jeffersonville, IN
September 2015 to December 2017
Team Lead in training. Pack specialty medicine 45 boxes per hour. 30 is quota. Attended pharmacy Tech training. Received Tech in training License.
Store Manager
Circle K - Tampa, FL
March 1996 to August 2015
• Managed a business convenient store from curb to curb. Waited on customers, trained and developed people, managed and controlled inventory, ordered and stocked groceries etc., checked and maintained gas pricing and cigarettes 3 times a day. Attended meetings as required. Created schedules according to business needs. Actively recruited and hired employees. Covered all shifts when the need arose. Kept up with any and all maintenance issues. Maintained and up kept car wash. Created and transported deposits daily to the bank. Filled and maintained ATM.
• Managed a staff of 10 or more employees
• Managed daily operations, administrative duties, scheduling, and sales.
• Managed team members' time off requests.
• Performed official money count every day.
Education
High school diploma
Plant City High School - Plant City, FL
October 1993 to October 1993
Skills
• Customer Service (10+ years)
• Inside Sales (10+ years)
• Upselling (10+ years)
• Merchandising (10+ years)
• Purchasing (10+ years)
• Leadership (10+ years)
• Microsoft Office (10+ years)
• Inventory Control
• Training & Development
• Retail Sales
• Planograms
• PeopleSoft
• Time management
• Pharmacy Technician Experience
• Research
• Customer support
• Sales
• Conflict management (10+ years)
• Food Safety
• Payroll
• Business Management
• Microsoft Access
• Communication skills
• Microsoft Excel
• Negotiation
Awards
Store Manager of the year
July 2000
I won many awards over the 20 years I was there. Made lots of bonuses. Developed a lot of people. Created many bragging rights.
Certifications and Licenses
Driver's License
March 1985 to March 2027
Concealed weapons
February 2016 to Present
Certified Food Safety Manager
June 1998 to Present
Food Handler Certification
Additional Information
As a Store Manager we earned many bragging rights. WE won"PRIDE" which was scored on 100 percent accuracy on planograms, in stocks, cleanliness, and redecorating of restrooms. WE took the worst store and made it the best store. We also had one of the worst stores in the company and turned it around to have the best audits, turnover and payroll. I say "WE" because I know I'm only as good as my TEAM.
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