Customer Service Housekeeping Manager
Resume:
Rebecca Mason +435-***-****
*********@*****.***
Objective To obtain a position with an innovated company where I will contribute to the success of the company.
Experience
Carbajal
Property
Management
03/2017 – Current
Housekeeping Manager.
• Manage Housekeeping and Laundry department. Assign daily and weekly. schedule, Train all new and continue training current employees, communicate with owner and guests as needed to ensure all needs are met, Prepare and send out. monthly owner billing, communicate with vendors ordering all supplies. Inventory of all collateral in laundry housekeeping and all units managed, purchase all missing inventory due to damage or stolen units, Computer. software excel some quick books, Customer service, problem solving. Holiday Inn Express 02/2015 - 01/2017 Housekeeping Manager
• Manage Housekeeping and Laundry Department, Hire and train all new hires, assign weekly schedule and daily housekeeping tasks, inspect rooms to company standards, monthly and fiscal year budgets, schedule and direct. housekeeping and laundry safety meetings, Customer service for guests and vendors, ordering of all department supplies, Problem solving. Rue 21 07 /2015 - 02/2017
Cashier, customer service, stocker, sales, cash handling. Housekeeping Director 04/2006-08/2008 Gags and Games Provo, Utah Chantel Jarzynka 1-435-***-****-**/2008-08/2011
Housekeeping Manager
Supervising over twenty employees
Training all new employees
Schedule for employees
Inventory
Budgeting, Budget control
Detailed customer service
Attending numerous training seminar Attending numerous training seminars Payroll
Computer, Excel, Windows, Windows office, QuickBooks Ordering all supplies
Organizing and leading employee training
Zermatt Spa and Resort Midway, Utah Pam Jansen
04/2006-08/2008
Opened Resort starting with the new construction cleaning to setting Up the entire Housekeeping department, Uniforms Department, Laundry.
Including all Software, Forms, Invoices, Training Programs including Safety Chemical Training. Put together all resorts MSDS manuals. Worked with Security Manager to interrogate all locks to stop employee
Problems. Helped with the designing of rooms and uniforms. Ordered all linens for the resort also helped design all Hygiene products Soaps, Shampoo, Conditioner, Lotions etc.
• Over resorts housekeeping, laundry and uniforms department
• Supervising forty two employees
• Train all new employees
• Schedule for employees
• Budgeting monthly and for the fiscal year
• Payroll, calculating timecards, Paying all invoices and vendors
• Ordering of all department supplies, dealing directly with all company vendors and sales reps
• Answering all housekeeping, laundry and uniform department radio and phone calls.
• Take care of all guest request
• Computer, Word perfect, FRS, Excel, Windows
• Relations with Managers, Supervisors throughout the company
• Detailed customer service with hotel owners condominium owners and guests
• CPR and First aid training
• Overseen Weekly and monthly manager meetings.
Main Street station 08/2011 - 02/2015 Store Manager Managed a c-store with twelve employes at a time, hired and trained all new hires, budget quarterly and fiscal year, cash handling, customer service, ordering of all store and office supplies, dealt with all vendors, schedule, payroll, cleaning policies and procedures, assignment of daily duties for employees, deposits, control merchandise and fuel inventory, receive and check in all merchandise, food handling, computer skills. problem sol
Misty Breeze Cleaning 03/1996 - 12/2008 Owner/Operator Owned and operated new construction cleaning company. Ran all aspects of the company.
Education
on
Emery High
1981 - 1984 High School Diploma
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