Customer Service Processing Associate
Resume:
T
Tamara
Thornton
tamarath****@gmail.c
om
Victorville, CA 92392
SUMMARY
Detail-oriented professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Reliable Return Processing Associate with background in handling, inspecting, and processing customer returns. Strengths include problem-solving skills, excellent communication abilities, and strong attention to detail. Experience includes facilitating return transactions, resolving customer complaints, and improving return operations for efficiency. Consistently committed to ensuring high-quality customer service and meeting company goals. SKILLS
Warehouse experience
Return authorization
Accuracy and precision
Shipping and receiving
EXPERIENCE
Return Processing Associate
Rialto, California
Amazon/ Nov 2022 to Sep 2024
Inspected returned items for damage or missing parts prior to processing. Maintained up-to-date knowledge of company's return policies and procedures as well as applicable state laws governing the return process. Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Cleaned and disposed of boxes and packing material to maintain general housekeeping.
Performed quality control checks on returned products to ensure they met company standards.
Triaged products for functionality and assessed visible conditions to determine resale eligibility.
Inspected returned items to identify damage or defects, documenting information in database.
Checked packaging to verify good quality, no damage and acceptable appearance. Ensured compliance with all relevant safety regulations when handling hazardous material returns.
Reported discrepancies or product damages to maintain accuracy and efficiency goals. Repackaged damaged goods before returning them to vendor or restocking shelves. Completed day-to-day duties accurately and efficiently. Input clear customer account notes in internal computer systems to document return reasons.
Exercised safety precautions to prevent injury or damage to products and equipment. Operated warehouse equipment to unload, move and store returned items in designated areas.
Delivered high-quality customer service by gathering feedback on product issues, malfunctions and deficiencies.
Leveraged computer, RF and powered equipment to put away and pull orders. EDUCATION AND TRAINING
GED
Adult Palm Sep 1998
Riverside, CA
Some College (No Degree): Business Accountancy
American InterContinental University
Schaumburg, IL
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