Agile Coach

STARR DURAND 330-***-**** ***************@*****.***

Akron, OH https://www.linkedin.com/in/starradurand AGILE COACH

E N T E R P R I S E AGILE C O A C H S C R U M MASTER AGILITY, I N N O V A T I O N, D E L I V E R Y A highly accomplished ‘forward-thinking’ certified Agile Coach and Scrum Master with eighteen years of progressive success leading enterprise transformations and building high-performing teams. Respected servant leader with a growth mindset and expertise in teaching agile values & principles that last long-term. Protects & empowers teams while negotiating priorities to align with product roadmaps. Equally adept at and engaged with C-level and leadership adoption. S I G N A T U R E A C H I E V E M E NTS

• Career progression as a thought partner growing new leaders, high-performing teams, and leading up to 25 reports.

• Reputation for leadership in change management & transformation, at the individual, team, and leadership level.

• Builds rapid rapport and loyal relationships internally and externally and understands operations, end user and business needs that engage and retain longstanding loyal business relationships.

• Noted high achiever with rigorous risk management & release delivery, working with product lines, sales & marketing and shared services while managing budgets up to $350M. Sought-after for special projects.

• Respected for leveraging leadership that “ensures concrete tangible delivery while caring about the people she serves with enthusiasm, encouragement, wisdom, class and leadership maturity.” (360 Feedback) A R E A S O F E X P E R T I S E

• Strategic Planning/Portfolio Mgmt.

• Leadership/Coaching/Training

• Change Management/Transformation

• Stakeholder Relationships

• Vision/Strategy/Roadmap

• Servant Leadership

• Data-Driven Decisions

• Requirements Analysis

• Team Building/Collaboration

• Lean-Agile PDLC/Release Management

• Backlog Management/Prioritization

• SAFe /LeSS/Scrum/Kanban/XP/TDD/BDD

P R O F E S S I O N A L O V E R V I E W

DIRECTOR, PRODUCT PORTFOLIO TABULA RASA HEALTHCARE 2021- 2024 Reported to SVP, partnered with C-level & VP executives on corporate alignment & customer satisfaction metrics; PM, PO & developer direct reports; Oversaw leaders & product managers for product vision, strategy, roadmaps, OKRs, KPIs; led product strategy for market opportunities, competitive landscape & product differentiation; prioritized product enhancements; Led teams in developing three (3) 0-1 products, aligned with national regulations and payer/provider requirements; complete rev cycle management.

• Combined 18 teams from 4 onshore & offshore orgs; stood up new Engineering department “Agile Services” with metrics and training.

• Provided coaching, training, and mentoring in: CSPO, Agile CoPs, Coaching Circles, PM Huddles, Scrum, Jira & Appfire administration.

• Advised on architecture & infrastructure sustainability as member of EHR Stability technical group. Led SOC2 compliance activities.

• Requested to consult on PDRs and RCAs for products across the organization; sought after for process improvement initiatives. PRINCIPAL/PRESIDENT STARR A. DURAND DBA STARR SERVICES GROUP, REMOTE/GLOBAL 2011- 2021 Consulting company providing training, project management, product management, staff augmentation; managed contracts, budgets, and staff; Client services: SaaS, e-commerce UX, CRM, agile coaching, training, cloud migrations, more.

• Led two (2) agile transformations. Stood up a new PMO with policies & processes.

• Built stand-alone web-based application for all operations of publishing firm. Database development, UX/UI research, UAT lead.

• Integrated Salesforce data into Business Intelligence department EDW. Created data extracts & reports. AGILE CONSULTANT BANFIELD PET HOSPITAL (MODIS) JAN-MAR -2020 Enterprise Agile Coach for 4 new Product Teams, implemented agile strategies. Designed & facilitated workshops & training sessions on agile mindset principles & practices. Customized organizational change management and mentored staff. Led executive presentations. PRACTICE MANAGER, BUSINESS INTELLIGENCE PROKARMA 2018- 2019 Product manager and designer of digital solutions including MDM, big data & cloud; managed contracts and financials. CONSULTANT STRATEGY PEACEHEALTH 2017-2018

Defined & scoped executive portfolio of Strategic & Community Health projects; discovery for Governance Board business/technology projects. SR. PROGRAM MANAGER, BUSINESS INTELLIGENCE KINDERCARE (IGNW) JAN-JUNE – 2017 Delivery Manager escalation point for issues & dependencies, risk management owner. Stood up & coached 3 new Product Teams: executive stakeholder & status reporting. Team Lead: Business Systems Analysts, Developers, QA Analysts, & BI Architect (onshore & offshore). Business process improvement mapping for EDW/BI tools. Worked with stakeholders to define business requirements & led UAT. SR. PROGRAM MANAGER, BUSINESS INTELLIGENCE PROVIDENCE HEALTH & SERVICES 2012-2015 Reported to VP, hiring/firing direct reports for BAs, PMs, BI Analysts; Owner of ‘big picture’ Portfolio of 33+ BI projects & programs. Escalation point for customers & staff issues; risk mgmt. owner. Requirements analysis for data marts, security models, BI dashboards, EDW/BI tools.

• Stood up new Healthcare Intelligence (BI) department, including technology, staffing, and operations.

• Established & led governance groups: BI Leadership Team, BI Oversight Committee, Infrastructure Team, Data Stewardship.

• Created full Agile/Scrum process & policy in changing environment, trained Product Owners & Scrum Masters, Delivery Manager. SENIOR CONSULTANT MCKESSON (THE INTERSECT GROUP), REMOTE/NATIONAL 2011-2012 Managed project staff & client stakeholders for system implementations; led remote teams & stakeholders including offshore. SENIOR PROGRAM MANAGER ENGINEERING SERVICES NETWORK, REMOTE/NATIONAL FEB-MAY 2011 Led Dept of Veterans Affairs Healthcare Financials development projects. Product Manager for 8 simultaneous workstreams with an aggressive timeline, integrated with downstream systems, financial workflows.

• ‘Rescued’ failing contract with iterative Agile sprints.

• Led 35 contractors and 100+ client stakeholders. SENIOR PROGRAM MANAGER HMS TECHNOLOGIES, REMOTE/NATIONAL 2008-2011 Reported to CEO for 2 federal contracts, Dept of Veteran’s Affairs OIT National Data Center Projects; Managed contract KPIs/OKRs, client business relationships, reporting. Led the National Data Center Program (NDCP) co-locating 250+ facilities & 17 data systems into EDW; status reports to Congress (OMB).

• Led 25 direct reports and managed $350M annual budget; $6M in PM contracts.

• Formed & led National Change Control Board (CCB), PMO & Steering Committee.

• Managed Master Roadmap for 200+ concurrent Regional & National IT projects.

• Created new PMO methodologies & Agile/Scrum processes.

• Ran CMMI Level 3 compliance to completion.

SENIOR CONSULTANT/ANALYST CASCADE HEALTH SYSTEMS (CS PARTNERS) 2007-2008 Created & trained PMO for management of enterprise EHR implementation. Analyzed transformation workflows for order sets build strategy, vendor management. Led Privacy TAG with Security Officer for Privacy policies. Led working groups with physicians and nurses. ENTERPRISE INTEGRATION ARCHITECT ACS HEALTHCARE SOLUTIONS 2005-2007 Directed 30+ contractors, assigned projects to 62 internal staff: BAs, engineers, consultant PMS & technical services team. Transformed project approval process; created & implemented tools for cost estimates, charters, scope change documents, go-live decisions, support handoffs. Oversaw/projected department & program budgets as the C-level & Steering Committee liaison.

• Developed QA system, ITIL standards, change control & centralized document management.

• Owned master project plan for 75+ concurrent projects, PMO policies & procedures; project KPIs, success metrics & timelines.

• Implemented systematic Lean methodologies & Kaizen events; developed technical & PM staff resource integration plan & reporting. E D U C A T I O N, C E R T I F I C A T I O N S, L E A D E R S H I P & T E C H N I C A L E X P E R I E N C E B.S. Audiology, KENT STATE UNIVERSITY, KENT, OH

National Board Certification Hearing Instrument Sciences (NBC-HIS) Music Performance Studies, MIAMI UNIVERSITY, OXFORD, OH, DELTA OMICRON – PROFESSIONAL MUSICIANS’ SORORITY Certifications:

PMP (Project Management Professional)

PMI Mentor (2012-2015)

AWS Certified Cloud Practitioner

CSM Scrum Master

CSPO Scrum Product Owner

SA SAFe Agilist

ICP-ATF Agile Team Facilitator

ICP-ACC Agile Coaching Certification

ICP-BAF Business Agility Foundations

ICP-LPM Lean Portfolio Management

Member of PMI Communities of Practice (Healthcare and Agile) Member - Agile Communities of Practice (Portland & Expert Agile Club) Toastmasters International

Technical: Jira (admin), Clarity, JQL, Confluence, Smartsheet, Project, Rally, SharePoint, Teams, Gong, ProdPad, SaaS, SQL, APIs, .NET, Jenkins, Git, Docker, Kubernetes, Salesforce, ServiceNow, TruChart, PACElogic, Mural, Miro, MS Project, MS BI stack (SSAS, SSIS, SSRS) ETL, MS Azure, GCP, AWS, Informatica MDM, NextGen, Cerner, Epic, McKesson Horizon Clinicals, VistA EHR, HL7, ADT, FHIR, ICD-10, HCPCS, SNOMED. Interests: Social Justice/Equal Rights Clean Water Initiatives Youth Empowerment & Coaching Music Performance

Contact this candidate