Dental Assistant Patient Care
Resume:
Donna Serio
Bella Vista, AR *****
****.****@*****.***
Dental experience of 20 years. Accomplished patient relations coordinator with 5+ years of experience in managing growth programs, supervising large teams, and driving operational success. Proven skills in dental assisting, patient care, and administrative management. Proficient in dental software, Google Sheets, and Microsoft Office. Seeking a management role that leverages my experience in strategic planning, budgeting, and team management.
Work Experience
Patient Relations Coordinator
Brown Orthodontics-Bentonville, AR
April 2024 to Present
Managing growth program
New Patient Care
Referrals in/out of office
Collections
Doctor relations
Spreadsheets
Phones
Phone systems
Monthly patient reports
Data collections for internal continued care programs. Area Manager
Rock Dental Brands-Little Rock, AR
May 2022 to July 2023
Overseeing the management of 10 orthodontics offices with 70+ employees. Supervise schedules, problem-solving, managing overall budgets, monthly P&Ls, building quarterly goals for each practice for growth YOY, and building a training program for new management hires. Using KPI’s and Metric’s for strategic and operational success.
Dental Assisting Program Chair
Blue Cliff College aka Education Management-Fayetteville, AR April 2019 to October 2021
Hired to originate the Dental Assisting Program for the Career College. Built curriculum, planned the 15 and 18 mth programs, and built lesson plans to include testing through the licensing process. Guided the program with instructors.
Planned the practical skills plan for all areas of general and specialty dentistry. Built and planned all schedules for each term for day and night programs. Lead Dental Assistant
Robert Hodous, DDS-Fayetteville, AR
August 2017 to April 2019
Lead dental assistant - chairside assisting for all general dentistry, budgeting for all supply orders, and managing all lab cases. Posting payments, filing claims, and scheduling. Lead Dental Assistant
J Parham Dentistry-Springdale, AR
October 2016 to August 2017
Dental Assistant chairside, Ordering Supplies, Managing Patient Flow, Maintenance, Patient Care Calls- Lead Assistant, helping train new assistants, tracking lab cases and fabrication, managing all Dr related things on the clinical side. Spreadsheets for ordering and price comparison. Discussing treatment and post-operative care. Treatment planning.
Instructor
Petra Allied Health-Springdale, AR
July 2016 to January 2017
Classroom lecture and lab work
Dental Assistant
Arkansas Oral and Facial Surgery Center/Bold Dental-Fayetteville, AR July 2012 to July 2016
DENTAL ASSISTANT. SURGICAL ASSISTANT. IMPLANT COORDINATOR Chairside assisting general dentistry and surgical, assisting surgical consultation, ordering all clinical supplies, IV sedation, and completing Orthognathic/TMJ records. Implant
Coordinator for planning surgical procedures.
This time was divided into 2 separate times of employment with this company. Lead Dental Assistant
BRIGHT RIDGE DENTAL-Bentonville, AR
April 2014 to February 2016
Chairside assisting, Managed OSHA, ordering all clinical supplies, SDS, scheduling, IV sedation, training assistants, writing a training manual, organizing and creating spreadsheets for organizing all orders Education
High school diploma
Victory Christian Academy
Skills
• Fabrication
• Recruiting
• Oral surgery
• Dental assisting
• Office Management
• Budgeting
• Strategic planning Management Project Planning Budgets P&L Clerical Dental Softwares Computer skills Google sheets Administrative Dental Claims Treatment Planning Insurance verification
• Dental Receptionist
• Dentrix
• Chairside assisting
• Eaglesoft
• Writing skills
• Filing
• Management
• Maintenance
• Dental fabrication
• Laboratory experience
• HIPAA
• OSHA
• Post-operative care
• General dentistry
• Social media management
• Analysis skills
• Customer service
• Administrative experience
• Accounts receivable
• Financial accounting
• Interviewing
• Data analytics
• Typing
• Clerical experience
• Communication skills
• Sales
• Customer relationship management
• Leadership
• Talent acquisition
• Sales support
• Front desk
• Marketing
• Microsoft Excel
• Google Docs
• Payroll
• Workday
• Microsoft Word
• Microsoft Powerpoint
• Data entry
• Organizational skills
• Computer literacy
• Computer skills
• Team management
Certifications and Licenses
Driver's License
Assessments
Office manager — Proficient
February 2022
Scheduling and budgeting
Full results: Proficient
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Recruiting — Proficient
February 2024
Managing the candidate sourcing and selection process Full results: Proficient
Scheduling — Proficient
December 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Customer service — Proficient
February 2023
Identifying and resolving common customer issues
Full results: Proficient
Recruiting — Proficient
January 2023
Managing the candidate sourcing and selection process Full results: Proficient
Written communication — Proficient
February 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
November 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Managing accounts in QuickBooks — Proficient
March 2024
Using QuickBooks software to manage business financials Full results: Proficient
Sales skills — Proficient
January 2023
Influencing and negotiating with customers
Full results: Proficient
HR: Compensation & benefits — Proficient
January 2023
Knowledge of compensation and benefits programs
Full results: Proficient
Work motivation — Proficient
January 2021
Level of motivation and discipline applied toward work Full results: Proficient
Customer focus & orientation — Proficient
January 2023
Responding to customer situations with sensitivity Full results: Proficient
Warehouse shift leader — Proficient
February 2024
Supervising warehouse staff and maintaining safety and security standards Full results: Proficient
Medical terminology — Proficient
December 2023
Understanding and using medical terminology
Full results: Proficient
Attention to detail — Proficient
January 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Verbal communication — Proficient
March 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Management & leadership skills: Planning & execution — Proficient January 2023
Planning and managing resources to accomplish organizational goals Full results: Proficient
Filing & organization — Proficient
February 2022
Arranging and managing information or materials using a set of rules Full results: Proficient
Management & leadership skills: Impact & influence — Proficient January 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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