Customer Service Assistant Manager

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LASHONDA

WILLIAMS

*************@*****.*** 779-***-****

Rockford Illinois, Illinois 61101

PROFESSIONAL SUMMARY

Dynamic leader with proven expertise in team motivation and customer service excellence, honed at

Amazon and Gsfcc. Spearheaded safety initiatives, reducing incident rates significantly, while excelling i

staff training and development. Skilled in decision-making and problem-solving, consistently achieving

business growth and enhancing customer satisfaction.

SKILLS

+ Customer service + Problem-solving

+ Money handling + Team motivation

+ Team leadership + Staff training and development

+ Decision-making + Goal setting

+ Customer relations + Workload management

+ Time management

WORK HISTORY

Assistant Manager Gsfcc - Rockford, IA 06/2020 - 03/20:

+ Supervised day-to-day operations to meet performance, quality and service expectations.

+ Maintained a clean, safe, and organized store environment to enhance the customer experience

+ Developed strong working relationships with staff, fostering a positive work environment,

+ Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

+ Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing

discrepancies.

+ Improved customer satisfaction by addressing and resolving complaints promptly.

+ Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge

of consumer preferences.

+ Completed regular inventory counts to verify stock levels, address discrepancies, and forecast

future needs

+ Managed inventory levels to minimize stockouts while reducing overhead costs.

+ Mentored junior staff members in their professional development by offering guidance/support ir

their assigned roles.

+ Generated repeat business through exceptional customer service

+ Collaborated with the management team to develop strategic plans for business growth and

improvement.

+ Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequat

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