Digital Marketing Social Media
Resume:
Yasmine WORK EXPERIENCE
GADDACH
Avenue Kersbeek 13,
**********@*******.***
EDUCATION
SKILLS
Active Listening
Fast-learner
Time Management
Problem-Solving
Personal Shopping & Styling
Luxury Clienteling & Relationship
Management
High-End Retail & Customer Experience
Public relations and VIP event
management
C2 - French
C1 - English
B2 - Arab
A2 - Dutch
2023 - 2024
Udemy
Digital Marketing + Business Certificate
2018 - 2022
ICHEC BRUSSELS MANAGEMENT SCHOOL
(university) - Studies in Business Management
-
2014 - 2018
Athenée Royal De Woluwé Saint-Lambert
(high school)
Secondary education qualifications - Reception
and tourism agent
2021 - 2022 - STARBUCKS BRUSSELS AIRPORT
2022 - 2023 - LOUIS VUITTON CLIENT SERVICES
2021 - WINNIE'S PICKS
2021 - SOFITEL BRUSSELS EUROPE
2018 - 2020 - BLOODY LOUIS
2018 - MARRIOTT HÔTEL
SOFTWARE
Personal styling for clients and VIC
Providing tailored luxury shopping experiences ensuring customer satisfaction and loyalty.
High end products presentation
Advisory and support services of our EMEA clients and VIC's concerning the order process
Collaborate with the sales team to achieve sales targets, KPI’s and performance metrics.
Developing portfolio of clients, maximizing each sales opportunity Clienteling: build strong and lasting relationships with clients through proactive communication, clienteling strategies and attentive follow-up Managing influencer relations in the United States and Canada Planning and implementing a social media strategy to enhance brand visibility Analyzing and optimizing customer data to improve engagement and conversion rates Email marketing and management of promotional campaigns Promoted the nightclub through strategic social media marketing, influencer collaborations, and targeted campaigns to attract a premium clientele. Managed VIP bookings and provided personalized hospitality to high-profile clients, ensuring exceptional experiences and customer loyalty. Developed and maintained key client relationships, prospecting new customers, upselling VIP services
High-end reception and personalized service for an international clientele Coordinating room service operations and and curating exclusive, tailor-made experiences to enhance guest satisfaction
Managing reservations across multiple touchpoints while proactively addressing guest feedback to maintain excellence in service
Digital Marketing & Emailing tools
Microsoft Office Suite & Google Suite
Project Management Tools
Social Networks (Instagram, TikTok,
Facebook, Pinterest, Twitter)
Digital Advisor and Ambassador
Digital Marketing Assistant
Guest Relations & Hospitality Service Specialist
Public relation promoter and Events Coordinator
Guest Relations & Dining Experience Coordinator
Welcoming and assisting guests in a luxury setting, ensuring an outstanding first impression.
Managing and coordinating reservations for the restaurant and room service, ensuring a seamless and personalized experience.
Collaborating with various departments (kitchen, housekeeping, concierge) handling specific requests providing tailor-made service to ensure optimal satisfaction and smooth and exceptional guest experience to meet the expectations of a demanding international clientele.
LANGUAGES
Barista & Customer Experience Specialist
Crafting and serving a variety of high-quality coffee beverages with precision and speed
Delivering exceptional customer service in a high-volume, fast-paced luxury café environment
Managing daily operations, including inventory control, stock replenishment, and cleanliness
Training new baristas on coffee-making techniques, customer interaction, and brand standards
Contact this candidate