Administrative Assistant Customer Service

Tatyana Gapeyeva

*** ** *** **. ********** Beach, FL 33009 Tel: 786-***-****

***************@*****.***

HEALTH ADMINISTRATIVE ASSISTANT

SUMMARY

Self -motivated professional with over 15 years of extensive experience. Detail-oriented, competent in aspects of management; customer service, ordering/purchasing of merchandise, scheduling, planning budgets and general bookkeeping and assisting with sales. Excellent patient records management. Patient Care and services.

PROFESSIONAL SKILLS

Possess excellent organizational skills necessary to achieve successful and timely completion of task

Great problem solving, time management, administrative, interpersonal, and administrative skills

Highly skilled in greeting customers and providing specific information

Prepare, record, check over and proofread correspondence, invoices, presentations, brochures, publications, reports and relevant material while keeping with in company’s procedures

MS Office: Microsoft Word, Excel, PowerPoint, Internet, Outlook and Windows based PCs

Office Equipment: Fax machines, photocopiers, videoconferencing, and general office equipment

Languages: English, Russian, with proficiency.

PROFESSIONAL EXPERIENCE

Self – employed, Fitness & Wellness Coacher 2015-Jan Current

Hemodialysis student at Vanguard School of Professional Health

Provided coaching and wellness advice to my customers and institutions (fitness, weight management wellness.

Help individuals to being healthy in body and mind, especially supporting and advising towards their optimal results as.an approach to healthcare emphasizing the prevention of illnesses enhancing their quality of life.

Hemodialysis student.

Ardent Home Care Agency Coordination Manager, 2012-Dec 2014-Dec

Provided managerial support with patient transportation and daily office operations.

Implemented methods of effectiveness, administrative duties by accurately managing, recording, updating and processing all patient files.

Cross trained for payroll/check processing and select financial administration duties.

Conducted background checks for volunteers working with minors, van drivers and maintained proper files.

Trained Managers to ensure that direct reports are properly trained in job duties.

Scheduled each employee for an initial orientation and for any subsequent training required to perform their job.

Met with the managers to evaluate their employee's progress on a regular basis and determine whether additional training is needed or if the employee is eligible for promotions or advanced positions within the company.

Assisted each employee with the creation of career goals and steps necessary to achieve them.

Advised management on whether to terminate an employee who is unable to satisfactorily perform his job or who disregards company rules

Miami –City Spa

Nirvana Spa 2001-2010

Massage-Reflexology Therapist

Evaluated clients conducting various motion and muscle testing and suggested treatment plans: Comprehensive knowledge of various therapy modalities, having common understanding of body treatments.

Performed patient Assessments.

Took part in providing support and training at staff meetings.

Offered Nutrition Advice and documented patient records.

Assessed the patients’ abilities and limitations by reviewing medical records and physicians’ notes.

Administered pre-exercise testing, interview and test preparation.

Used testing equipment, protocol selection, indications, contraindications, and termination criteria for graded exercise testing.

Administered therapeutic exercises and other techniques designed to provide improved functional capacity, exercised tolerance, endurance, muscle strength, and coordination in rehabilitating patient populations.

Evaluated patients’ hemodynamic, electrocardiographic, and symptomatic response to exercise, and assessed appropriateness of responses as they relate to exercise intensity and endurance.

Weight loss Administrative Wellness Coach, The Sadkhin Complex 2009- 2012

Development of individualized plan of care for weight loss clients participating in special weight program.

Collaborated with clients on nutritional, dietitians and physician needs.

Branch Administrator, Vodnaya Clinic, Nizhny Novgorod, Russia 1990 - 1997

Directed and coordinated the staff for accuracy and compliance of job responsibilities.

Handled patients’ progress reports.

Maintained direct contact with the physician and administration according to priorities of care.

Established appropriate interventions provided professional intervention services to encourage the family to seek treatment.

Guaranteed lifelong support so patients’ could feel secure about their future and their attainable goals.

oEDUCATION

oCNA / HHA. (Home Health Aide ) 5 Star Training Center.

oAssociate of Science Degree in Hemodialysis Technology, 2016, Vanguards School of Professional Health

oBachelor of Arts in Administration\Health Services Management and Business, 2013, Keiser University, Ft. Lauderdale, Florida

oBroward Community College, 2009, Health Service Administration, Hollywood, FL

oAssociates in Arts in English, 2000, Miami –Dade Community College, Miami, Florida

oNursing, Medical College # 2, 1994, Gorkogo, Nizhny Novgorod, Russia

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