Customer Service Entry-Level

JD

JAMES DOSS

*********@*****.*** 442-***-**** Palm Springs, CA 92262

Knowledgeable Lube Technician interacts positively with customers, simplifying complex mechanical or technical issues for service satisfaction. Committed to providing advanced diagnostic and repair techniques to alleviate vehicle issues. Detail-focused with solid understanding of various vehicle manufacturer's specifications, including foreign and domestic. Hardworking Tire tech dedicated to customer satisfaction and reliable in completing skilled work. Improves vehicle safety and performance by looking for and investigating unexpected problems. Thorough in completing repair and maintenance work. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Ambitious, career-focused job seeker, anxious to obtain an entry-level Tire Tech position to help launch career while achieving company goals.

Computer Skills

Filter Replacement

Maintenance Scheduling

Suspension Systems

Hand tools proficiency

Replacing parts

Hazardous waste management

Gasket replacements

Safety Compliance

Battery testing

Preventive Maintenance

Inspecting vehicles

Shipment Receiving

OSHA Compliance

Battery Installation

Relationship Building

Tire Changing and Rotation

Bay maintenance

Automotive Lift Operation

Vehicle Inspection

Coolant flushes

Safety Checks

Parts Ordering

Flexible Schedule

Problem-solving capabilities

Fuel Injection Servicing

Tire Rotations

Belt Inspection

Parts management

Customer Relations

Attention to Detail

Customer Service

Brakes Replacement

AC Tune-Up

Service Scheduling

Safety Monitoring

Problem-Solving

Oil Changes

Brake Systems

Engine Steam Cleaning

Mechanical Troubleshooting

Air Conditioning Service

Power Tools

Tire Damage Repair

Dependable and Responsible

Documentation skills

Fluid Checks

Summary

Skills

Experience

Happy Jacks Tire Town Creek, Alabama

Tire and Lube Technician

01/2023 - 01/2024

Inspected tires and checked tire pressure to ensure proper inflation levels. Performed oil changes, lube jobs, filter replacements, and other minor maintenance services on customer vehicles.

Diagnosed issues with braking systems and suspension components. Replaced worn or damaged tires with new ones according to manufacturer specifications.

Rotated tires for customers to help improve wear patterns. Repaired punctures and patched tubes as needed.

Cleaned wheel wells of dirt and grime before installation of new tires. Balanced wheels using a computerized wheel balancer machine. Monitored inventory of parts, equipment, and supplies needed for tire repair work.

Tested batteries in order to determine their state of charge. Checked all fluid levels including engine oil, transmission fluid, coolant, power steering fluid, brake fluid and windshield washer solvent. Assisted customers by providing advice on the selection of appropriate new tires.

Maintained records of all work performed as well as all parts used during service repairs.

Ensured that shop area was clean at all times including floors, walls, tools and equipment.

Followed safety protocols when handling hazardous materials such as oils or antifreeze.

Operated lifts in order to raise vehicle off ground for access underneath it. Applied sealants or lubricants onto threads prior to installing lug nuts onto wheels.

Disposed of used oil filters properly in accordance with local regulations. Provided estimates for additional repair services requested by customers. Verified that repairs were completed correctly by performing road tests after service completion.

Completed paperwork accurately documenting parts used and labor hours required for each job.

Changed oil, transmission fluid and filters in vehicles. Installed batteries, shock absorbers and exhaust systems. Inspected fluid level for steering gear, power steering reservoir, transmission, rear axle housings and shackles.

Lubricated moving parts by injecting grease into springs, universal joints and steering knuckles using hand or compressed-air powered grease gun. Diagnosed and repaired basic automotive issues for brakes, alignments, suspensions, cooling and electrical systems.

Reviewed completed work and road-tested vehicles.

Rotated tires and checked brakes on vehicles.

Drained motor oil, changed oil filters and greased chassis fittings. Performed automotive preventive maintenance and inspected tires. Maintained tools, test equipment and materials, keeping work areas organized.

Communicated with customers regarding status of service work and estimated timeframe for completion.

Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights. Documented work performed on repair orders, submitting reports to supervisor for implementation into corporate system. Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.

Checked fluids and maintenance-related parts and topped off or replaced. Kept shop area neat and clean by removing debris and safely disposing of used oil.

Documented technical and system work performed for each vehicle on repair order.

Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly. Performed complete vehicle maintenance inspections and tapped off fluid levels.

Unbolted and removed wheels from vehicles with lug wrenches or other hand or power tools.

Located and repaired punctures in tires, applied patches or advised on replacement for severely damaged rubber.

Removed and remounted wheels onto different types of vehicles. Prepared rims and wheel drums for reassembly by scraping, grinding or sandblasting.

Located tire punctures by inspection or immersing inflated tires in water baths and observing air bubbles.

Placed wheels on balancing machines to determine counterweights required to balance wheels.

Managed safe vehicle raising and lowering using hydraulic jacks. Sealed punctures in tubeless tires by inserting adhesive material and expanding rubber plugs into punctures.

Drove to industrial sites to provide services or respond to emergency calls. Hammered required counterweights onto rims of wheels. Helped mechanics complete oil changes, parts replacements and other repair or maintenance actions.

Contacted vendors to order or request quotes for specific tires and sizes. Maintained updated knowledge of new techniques or industry advancements to increase personal performance.

Inspected and prepared wheel drums and rims for reassembly. Utilized rubber mallets and mechanical tire changers to separate tubed tires from wheels.

Used rubber cement to glue tire patches over ruptures in tire casings. Completed tire rotations on diverse vehicle makes and models. Inflated tires correctly based on identified size and ply. Martin Tire Service Sheffield, Alabama

Sales Manager

03/2011 - 04/2016

Analyzed customer feedback and created new marketing plans for tire sales.

Developed and implemented strategies to increase sales of tires. Assisted in the hiring, training, and supervision of sales team members. Conducted market research to identify trends in the tire industry. Created financial reports to track sales performance and budgeting. Organized promotional events to attract new customers and boost tire sales.

Maintained relationships with existing clients by providing excellent customer service.

Provided technical advice on tires for customers based on their needs. Negotiated pricing contracts with vendors to ensure competitive prices for tires.

Ensured compliance with safety regulations during all phases of tire installation.

Resolved customer complaints regarding product quality or service issues promptly.

Monitored inventory levels and restocked shelves as needed to meet customer demand.

Reviewed weekly, monthly, quarterly reports on sales performance against goals set by management.

Implemented cost-saving measures that reduced overhead costs while maintaining high-quality products.

Coordinated with other departments in order to ensure smooth operations within the store.

Analyzed competitors' activities and developed strategies for increasing market share.

Performed regular inspections of tires before they were sold to customers. Evaluated employee performance and provided feedback when necessary. Participated in trade shows and conventions related to the tire industry. Identified opportunities for improvement within processes related to tire sales.

Listened to customers describe needs and requests to determine ideal solutions.

Ordered tires and other merchandise to replace stock and fulfill customer requests.

Built and maintained relationships with commercial clients. Learned and maintained current product knowledge on tires, service and other product lines represented as well as competitive lines. Mastered and periodically performed tire technician duties to maintain current knowledge and proficiencies at guiding employees and satisfying customers.

Met or exceeded sales goals for tires and service, completed marketing analyses and offered free air service to retain customers and generate new business.

Managed tire sales, repair and installation and performed periodic quality checks.

Inspected vehicles to review completed service and monitor for adherence to standards, regulations and ticket specifications. Created precise estimates to inform customers of costs. Equipped shop and employees with supplies and tools needed for tire service.

Maintained clean and professional tire bay and waiting area and spearheaded new and creative tire and product displays to improve marketing and increase sales.

Prepared invoices for customers to request payment. Supervised and verified unloading of trucks and delivery completions, assigned work to technicians and reviewed and approved time cards. Held employees accountable for results, addressed employee performance issues and recommended employee development and terminations to upper management.

North West Shoals Community Collage Muscle Shoals, AL Education and Training

GED

05/2009

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