Customer Service British Columbia

TARMANJOT SANDHU

Surrey, BC V*X*J* 604-***-**** *************@*****.***

Professional Summary

Versatile professional with experience in security supervision, hospitality, and education. Skilled in crisis management, team leadership, customer service, and staff training. Proficient in maintaining safe environments, resolving conflicts, and optimizing operations. Known for a friendly and approachable nature, strong communication skills, and a commitment to excellence in every role. Experience

Paladin Security Vancouver, British Columbia

Supervisor February 2021 - Current

- Led security operations in healthcare settings (2021-2022) and general supervision thereafter.

- Managed high-pressure situations, enforced security protocols, and led response teams.

- Conducted safety audits, wrote detailed incident reports, and trained new security personnel.

- Assisted medical staff in handling aggressive individuals and crisis intervention. Pizza Factory Kelowna, British Columbia

Supervisor Chef January 2019 - June 2020

- Supervised kitchen operations, ensuring quality food preparation and efficient workflow.

- Trained and managed staff, ensuring smooth restaurant operations during peak hours.

- Handled inventory management and maintained high hygiene standards. Mind Maker Institute Patiala, Punjab

English Language Trainer May 2018 - October 2018

- Trained students in spoken and written English for academic and professional purposes.

- Created lesson plans to enhance English communication skills and confidence.

- Assessed student progress and provided customized learning strategies. Education

Associate in Arts (A.A.)

Okanagan College, Kelowna, BC May 2022

Certifications

- OFA Level 1 - Occupational First Aid

- MOAB (Management of Aggressive Behavior) Certified Skills

- Security Management & Team Leadership

- Crisis Intervention & Conflict Resolution

- Emergency Response & Risk Assessment

- Customer Service & Client Interaction

- Policy Enforcement & Incident Reporting

- Multitasking & Professionalism

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