Customer Service Call Center

Kymani Sanders

******.*********@*****.*** 513-***-**** Cincinnati, OH

SUMMARY

Seeking Patient Engagement Representative role with 7 years of experience in Clinical Services and Call Center environments. Proven track record in enhancing patient engagement and customer satisfaction through effective communication and problem-solving. Expertise in scheduling coordination and healthcare industry knowledge, ensuring seamless operations and improved patient experiences. WORK EXPERIENCE

TriHealth Cincinnati, Ohio

Scheduling Coordinator Jun 2022 - Present

• Coordinate schedules efficiently, balancing patient needs with staff availability.

• Improve appointment scheduling accuracy by implementing a new tracking system.

• Collaborate with healthcare professionals to streamline operations and enhance patient experience. Designer Shoe Warehouse Cincinnati, Ohio

Sales Associate Sep 2018 - Jun 2022

• Delivered exceptional customer service by actively listening to client needs and resolving issues promptly.

• Assisted in maintaining inventory and ensured a well-organized and visually appealing sales environment.

• Utilized effective sales techniques to consistently achieve and exceed sales goals. Fifth Third Bank / Corporate Headquarters Learning Delivery Cincinnati, Ohio Project SEARCH Intern Aug 2017 - May 2018

• Managed inventory and supported administrative tasks, enhancing organizational skills and operational knowledge.

• Contributed to team projects, developing effective time management capabilities.

• Demonstrated reliability and attention to detail in all assigned responsibilities. EDUCATION

University of Cincinnati

Associate of Arts, English Literature

SKILLS

Retail Operations • Sales Techniques • Teamwork • Time Management • Active Listening • Administrative Support • Attention to Detail • Customer Service • Data Entry • Phone Etiquette • Organization • Multitasking • Problem-Solving

• Healthcare Industry Knowledge • Skills: Communication Skills • Empathy • Technical Proficiency • Adaptability • Conflict Resolution • Communication • Microsoft Excel • Microsoft Word • Flexibility

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