Program Manager Project

ALEXANDER CRUZ

Email: ********.***@*****.*** • Phone: 310-***-**** • LinkedIn

PROFESSIONAL EXPERIENCE

Results-driven IT Program Manager with over 15 years of experience leading complex, cross-functional technology initiatives. Proven track record in delivering large-scale IT programs on time and within budget, aligning program goals with business strategy. Expertise in program strategy, project execution, team leadership, stakeholder management, and process improvement. Adept at managing multiple concurrent projects, optimizing resource allocation, and driving continuous improvement to achieve organizational objectives.

Core Competencies

Program Strategy and Planning

Project Execution and Oversight

Team Leadership and Collaboration

Stakeholder Management

Process Improvement and Governance

Risk Assessment and Mitigation

Budgeting and Financial Analysis

Agile and Waterfall Methodologies

PROFESSIONAL EXPERIENCE

Bakery, Dairy, Deli, Grocery, Meat and Seafood Clerk

Sprouts Farmers Market August 2024 – Present

Customer Service Associate – Flooring

Lowe’s Jun 2024 – Aug 2024

Rideshare Driver

Uber Oct 2023 – Present

Technical Project Manager, Consulting

The Walt Disney Company, Burbank, CA Dec 2022 – Oct 2023

Manage vendor contracts and third-party relationships.

Manage delivery of technology portfolio of projects that drive innovation for media supply chain, streaming production, principal photography, and post-production processes at Walt Disney and Marvel Studio Productions.

Manage data center projects for disaster recovery, network security, and storage migrations utilizing Superna Data migration onto AWS environment.

Contribute towards fiscal year portfolio roadmap planning to align with quarterly OKR and KPI’s.

Adhere to Disney SOP Compliance for implementing all media projects.

Sr. Technical Program Manager, Consulting

AT&T DIRECTV, El Segundo, CA Sep 2016 – Oct 2022

Key Achievements

Led data center projects for new builds, migrations, decommissioning, hybrid cloud migrations, network security upgrades, compute, storage, and client services to support streaming television services.

Led the AT&T 100G national fiber upgrade project.

Collaborate with DevOps teams on PI / sprint delivery planning.

Core Responsibilities

Manage multiple large-scale broadcast projects, evaluate risks, develop program strategy, define project scope, schedules, timeline, and budget while forecasting to keep budget variances within tolerance.

Drive vendor selection process, contracts, SOW, RFP/RFI, and track procurement management.

Develop logical workflows with engineering designs, adhering to site integration standards for optimum functionality and ease of troubleshooting.

Lead projects to support platforms such as Dynamic Ad insertion, NFL Streaming, Local Live Streaming, Video on Demand, Single Encode, 4K, Cloud DVR, and DirecTV NOW.

IT Program Manager, Global Business Relationship Management

Fox Entertainment Group, Los Angeles, CA Jul 2014 – Sep 2016

Key Achievements:

Maintained portfolio of 25+ data center projects to cover geographic territories of EMEA and Asia regions.

Managed cloud projects, network security upgrades, network and broadcast integrations, storage, compute, and VMware upgrades.

Core Responsibilities

Led support staff in areas of program management, developed project plans, and reviewed proposals to determine goals, timeline, resources, schedules, and budget charters.

Directed program and operations of Sintec Media On-air system, responsible for $1B in revenue across 100+ TV channels in 30 territories in EMEA.

Established supply chain relationships to successfully solve complex technical issues resulting in minimal business impact and enhanced customer asset satisfaction.

Manage multiple cloud projects relating to Microsoft CRM, Box File Transfer, O365 Migration, Azure, and AWS.

Implement Waterfall and Agile methodologies based on project needs.

IT Project Manager

Fox Filmed Entertainment, Los Angeles, CA Mar 2007 – Jul 2014

Core Responsibilities

Managed financial reporting and budget for yearly hardware, software, and ELA forecast projections and developed yearly Enterprise PC procurement strategy and roll-out plan for US and Canada.

Manage Windows 7 Enterprise Migration Project and validated Windows 7 Enterprise application compatibility list.

Manage the planning, training, deployment, roll-out of Microsoft Office products.

Planned and managed various application deployment projects, upgrades, and associated hardware rectifications

Liaised with onsite vendor desktop and helpdesk teams, oversaw the migration of Post Productional (non-Fox) network system, and supervised external technicians on security system projects.

ADDITIONAL EXPERIENCE

Systems Administrator

Fox Latin American Channels, Los Angeles, CA Mar 2005 – Mar 2007

Network Administrator

Int’l Church of the Foursquare Gospel, Los Angeles, CA Dec 2001 – Feb 2005

LAN Support Specialist II

City National Bank, Los Angeles, CA Aug 2000 – Nov 2001

Help Desk Manager

EarthLink Networks, Pasadena, CA Jun 1997 – Jul 2000

Military Veteran

U.S. Marine Corps Oct 1992 – Oct 1996

Education

Bachelor of Science in Telecommunications Technology

Mt. Sierra College, Monrovia, CA

Project Management Certificate

UCLA Extension

Project Planning, Analysis, and Control Certificate

George Washington University School of Business

Technical Skills

Project Management Tools: MS Project, JIRA, Trello, Asana

IT Service Management: ServiceNow

Cloud Platforms: AWS, Azure

Methodologies: Agile, Scrum, Waterfall

Budgeting and Resource Allocation

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