Store Manager General

Richard Hernandez

626-***-**** ***.******@*****.***

PROFESSIONAL SUMMARY

Over 15 years of food retail management experience. Excellent communication skills with a keen ability to adapt to various personalities, maintaining high morale, standards, and productivity while minimizing turnover. Results-driven and highly experienced in managing fast-paced environments under pressure. Proficient in controlling food and labor costs.

PROFESSIONAL EXPERIENCE

Store Manager

Lid’s/Hatworld Inc. – Arcadia, CA

10/2024 – present

• Started a Manager in Training program to take over in West Covina. Learning the Day-to-Day operations.

Independent Contractor/Business Owner

Lyft, Adriana’s Insurance- Los Angeles Area

12/2023 – 07/2024

•. Started a roadside assistance business partnering with multiple insurance companies.

General Manager

Yoshinoya – Maywood, CA

02/2023 – 10/2023

• Led a team in a high-volume, fast-paced environment.

• Managed daily operations including inventory control, staffing, and training.

• Oversaw financial performance, analyzing profit and loss to identify areas for improvement.

General Manager

Jamba Juice – Lakewood, Long Beach, CA

01/2022 – 10/2022

• Directed daily store operations, ensuring exceptional customer service and satisfaction.

• Managed hiring, training, and development of new team members.

• Optimized scheduling and labor management to achieve target profit margins.

Coordinator/Supervisor, Utilities Department

Ready Pac Foods – City of Industry, CA

12/2021 – 02/2022

• Supervised utility operations, ensuring efficiency and compliance with company standards.

• Coordinated with various departments to maintain optimal workflow and productivity.

Store Manager

Starbucks Coffee Company – Alhambra & El Monte, CA

12/2012 – 06/2014

• Oversaw daily operations, including scheduling, training, and customer service excellence.

• Managed sales and financial reporting, conducting weekly profit and loss reviews with District Managers.

• Maintained high store standards in cleanliness, quality, and customer satisfaction.

Assistant Store Manager

In-N-Out Burger – San Gabriel Valley, CA

01/2002 – 12/2010

• Led teams in high-volume settings, contributing to several stores exceeding annual goals.

• Consistently ranked in the top 5 company-wide for profitability, sales growth, and cleanliness.

• Managed hiring, onboarding, and training of new associates to build a strong, cohesive team.

SKILLS

• Leadership & Team Development

• Inventory & Cost Control

• Profit and Loss Management

• Staff Training & Development

• Customer Service Excellence

• Microsoft Office Suite

CERTIFICATIONS & TRAINING

Food Management Certification

Exp. 2025

Contact this candidate