Scrum Master Program Manager
Resume:
Mitch Golden
Scrum Master / Project Leader
319-***-**** @ *****@*******.*** www.linkedin.com/in/mitch-golden/ West Des Moines, IA SUMMARY
Experienced Project/Program Manager and
Agile practitioner skilled in leading software
development projects, infrastructure and
systems upgrades, data migrations and
implementation of data management and
reporting systems. I am seeking an
opportunity that will allow me to contribute my
leadership and coaching abilities to an
organization that values teamwork and
enterprise excellence.
CERTIFICATIONS
Project Management Professional (PMP)
Certified Scrum Master (CSM)
Certified Agile Leader (CAL)
SKILLS
• Team building and leadership
• Project management:
o Agile with Scrum and Kanban
o Waterfall SDLC
• Agile transformation
o Team coaching
o Implementation of Agile practices
• Scrum Master
• Product Owner
• Scaled Agile (SAFe) Product Manger
• Process improvement
• Risk management
• Change management
• Experience with Jira, Confluence and
Microsoft Project
EDUCATION
• M.P.M. Masters in Project Management
Keller Graduate School of Management
• M.B.A. Management Information Systems
Northern Illinois University
• B.S. Economics
Northern Illinois University
EXPERIENCE
Team Lead – Systems Support
Berkley Technology Services
08/2023 – 11/2024
As Team Lead, I managed direct reports in support
of the company’s Property & Casualty insurance
policy system. In addition, I was an Agile Product Owner and SAFe Product Manager working closely
with a large audience of business stakeholders to
manage system support needs and enhancement
requests.
• Implemented new procedures, for work intake
and backlog management, resulting in improved
prioritization processes, higher on-time delivery
rates and greater client satisfaction
• Raised team to a higher level of Agile maturity
and increased team velocity, through coaching
of Agile principles and leading of Agile
ceremonies
• Improved visibility and communication for
project teams and stakeholders, by developing
Jira and Confluence dashboards and employing
improved workflow processes
Lead Project and Program Manager
Wolters Kluwer Enablon
05/2022 – 08/2023
In this heavily customer-facing role, I collaborated with clients and internal project teams to manage scope schedule and budget for engagements associated with Enablon’s Environmental, Health and Safety solutions.
• Aided to the development and review of SOWs to
ensure validity of budget and schedule, and to
identify and address project risk
• Led client implementation, enhancement, and
upgrade projects for the company’s COTS
(commercial-off-the-shelf) SaaS, cloud hosted
system
• Conducted client workshops to establish business and functional requirements and to develop
solution design
• Managed relationships and coordination of work
with external vendor delivery partners
Program Manager
UFG Insurance
08/2019 – 05/2022
Managed a cross-functional team in the delivery of operational and reporting insurance system solutions. Partnering with Program Manager counterparts and key stakeholders, developed strategic plans to achieve key business outcomes in a Scaled Agile (SAFe) environment.
• Coached, mentored and guided 10+ direct reports to a higher level of Agile maturity and an increased, and more predictable, team velocity
• As a Product Manager, I prioritized and championed product features with the Agile Release Train and in SAFe PI (Product Increment) planning events for a Guidewire systems implementation and for legacy policy reporting systems
• Performed Agile Scrum Master and Product Owner roles for the UFG Claims Management Dashboard Reporting initiative, to develop and deliver KPI dashboards and executive level reporting solutions Senior Strategic Project Manager
Alliant Energy
03/2017 – 08/2019
In contribution to Alliant Energy’s Smart Meter Implementation (SMI) program, I led project teams to on-time and on-budget completion of multiple technical deliverables. These were critical components to the implementation of 700,000 electric smart meters throughout the state of Iowa.
• Managed the hardware procurement process and coordinated with implementation partner and Alliant systems architecture teams to implement a new Meter Data Management System (MDM)
• Led projects to integrate the MDM with Alliant’s existing Outage Management System (OMS) and the customer-facing Client Care and Billing (CCB) system
• Managed schedule and budget for provisioning (readiness testing) of meter installations, by our implementation partner, and administered contract enforcement Program Manager / Team Lead
Wabtec Railway Electronics
06/2015 – 03/2017
In support of Wabtec’s Positive Train Control (PTC) safety systems, I managed a multi-million-dollar portfolio of support projects and services, and managed support agreements and help desk staff.
• Managed schedule, budget and scope of new functionality and enhancements for the PTC on-board locomotive safety systems
• Coordinated with client railroads to perform on-track field testing
• Managed development and pursuit of client support agreements resulting in new revenue streams exceeding $4M annually
• Staffed and managed new PTC Help Desk in support of client agreements Lead Project Manager
AEGON USA
05/2013 – 06/2015
Managed the development and Implementation of the Markit EDM enterprise financial data management system. This enabled the organization to master data and provide a central hub for critical corporate financial systems. This initiative resulted in improved data integrity and significantly reduced maintenance costs.
• As Scrum Master, I led multiple cross-functional Scrum teams including 20+ IT, business and consulting resources
• Executed major structural and process changes to facilitate Agile practices, which significantly increased delivery speed and raised stakeholder satisfaction
• Managed scope, schedule and budget for the majority of the ongoing $8 million, multi-year program
• Produced and delivered program reporting ranging from resource managers to C-suite executives
Contact this candidate