Store Manager Customer Service

Thomas Tinklenberg

Wildwood, FL

Semi retired big box store manager, looking for full or part time position to supplement income. Uses results orientated and collaborative leadership style to inspire and build highly effective teams. Not afraid to get hands dirty to help the team succeed.

Expert at building customer relationships, and sales teams. Builds profits by training teams on the value of add on service and accessories.

Familiar with MS Office, and numerous other software systems used in business and retail organizations. Paratransit Driving experience using Smith key methods to transport senior and handicapped clients safely.

Authorized to work in the US for any employer

Work Experience

Paratransit Driver

Transdev-Clearwater, FL

January 2024 to Present

Smith method certified driver that safely transports clients, to their destination on time. Demonstrates and explains processes to create trust in clientele to help make their travels enjoyable. Familiar with vans and cut away buses, power loading equipment, and safety support systems for clientele that use manual and powered wheelchairs. Familiar with the roads, traffic, and most popular locations in the area. Corporate Health & Safety Supervisor

United Parcel Service UPS-Middletown, PA

April 2022 to October 2023

Administered the corporate environmental health and safety training and compliance programs to all preload employees. Created and maintained spread sheets and follow-up logs to ensure all training was completed prior to due dates. Communicated with upper management to improve awareness of progress and any problems encountered. Spent time observing performance of preload team members and trained preload supervisors how to constructively give feedback to their team on using safe work methods. Created the scripts that were used in all areas for the daily staff meetings held in all preload areas. Responsible for hazmat area staffing and successful training of the hourly staff. Cross trained in control room, load, unload, metros, and small sort, to help fill gaps for any missing supervisors.

Store Coach

Walmart-Lebanon, PA

June 2020 to August 2021

Led a team of 6 executive managers, 14 leads, and 150 hourly team members that were charged with merchandising, promotional activities, customer service and replenishment in the General Merchandise side of the store.

Recruited, interviewed, selected, and followed up to insure that the leads, and their team members were properly trained to perform all the tasks required to successfully generate the sales and profits needed for a successful store. Reviewed payroll management, store P&L and expenses to ensure we attained the goals assigned to the team. Trained store leads on leadership principals the store would use to change the overall structure of the organization.

Increased overall store sales by 18% by ensuring company replenishment, and presentation programs were executed daily by the team.

General Manager

Sears Holdings Corp (Kmart)-Lebanon, PA

June 2006 to April 2020

Lead a team of over 125 hourly, and exempt team members in 3 individual 120,000 sq ft retail big box stores. Two of the stores were in the top 50 profit producing stores in the company. Successfully developed and executed a quarterly business plan that ensured the stores generated a 10% sales increase along with a 2% increase in profits for the next calendar year. Recruited and developed 8 executive assistant managers in 9 years with the company, two have since attained store manager positions. The final store I was in ranked as a top 25 store in metrics for member recruitment, credit solicitation, store service shops, and simple store processes including freight unload, stockroom location updates, and freight push to the sales floor. I Served as a member of the District store total quality committee where we focused on process improvements to roll out to select stores for implementation that ultimately improved their profitability.

Education

High school diploma

Kalamazoo Central High School - Kalamazoo, MI

September 1971 to June 1973

Skills

• Inspirational Leadership

• Team Building

• Business Development

• Team Training/coaching

• Sales Generation

• Store Systems

• Inventory Control

• Change Management

• Profit/Loss Analysis

• Expense Control

• Customer Service Culture

• Merchandise Presentation

• MS Office.

• Computer Networking

• Human Resources

• Management

• Operations Management

• Sales Management

• Strategic Planning

• Event Marketing

• Forecasting

• Process Improvement

• Team Management

• Budgeting

• Relationship Management

• Quality Management

• Merchandising

• Conflict Management

• Guest services

• Customer service (10+ years)

• Negotiation

• Leadership

• Payroll

• Recruiting

• PeopleSoft

• Employee Orientation

• Expense management

• Financial report writing

• Project management

• Financial analysis

• Forecasting

• Negotiation

• Training & development

• Performance Management

• Administrative experience

• Hospitality

• Customer service

• Computer skills

• Microsoft Office

• Phone etiquette

• Communication skills

Certifications and Licenses

Certified Forklift Operator

April 2021 to March 2025

Driver's License

January 2024 to October 2032

Florida Drivers License.

SMITH driving methods

January 2024 to January 2030

Non-CDL Class C

November 2023 to October 2030

CPR Certification

January 2024 to January 2026

First Aid Certification

January 2024 to January 2026

Class D

Assessments

Recruiting — Proficient

December 2023

Managing the candidate sourcing and selection process Full results: Proficient

Retail customer service — Proficient

March 2022

Responding to customer situations in a retail setting Full results: Proficient

Management & leadership skills: Impact & influence — Proficient February 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Administrative assistant/receptionist — Proficient November 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Management & leadership skills: Planning & execution — Proficient December 2023

Planning and managing resources to accomplish organizational goals Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient March 2022

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Attention to detail — Proficient

November 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work style: Reliability — Proficient

December 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate