Customer Service Independent Contractor Driver

Gualberto Hance Fines

718-***-****

***********@******.***

Summary of Qualifications

Independent Contractor

GHF Services CT, LLC (Owner)

Experience

● Provide airport pickups and drop-offs, ensuring timely transport for passengers and luggage

● Offer safe and professional taxi and transportation services for a wide range of clientele

● Develop strong organizational and route-planning skills to accommodate multiple clients per day

● Maintain a clean driving record and upheld high customer service standards, earning client loyalty

● Transport passengers safely and efficiently to their destinations, building a strong rapport with clients

● Enhance navigation and time-management skills by working in high-demand, fast-paced environments

● Processed cash and credit transactions accurately, maintaining financial accountability

Amazon Flexxx June 2017 – Present

● Deliver packages to homes and businesses, ensuring accuracy and efficiency while meeting strict delivery windows

● Maintain excellent time-management skills to complete multiple deliveries within assigned shifts

● Communicate with dispatch and customers to resolve delivery challenges and ensure satisfaction

● Conduct regular vehicle maintenance to ensure reliability and compliance with company safety standards

DoorDash January 2022 - Present

● Deliver food orders promptly while maintaining quality and safety standards during transport

● Provide exceptional customer service by addressing special instructions

● Utilize GPS and local knowledge to optimize delivery routes, reducing delays and increasing earnings

● Manage cashless and cash transactions accurately while tracking income for tax and budgeting purposes

Roadie

Powered by UPS) June 2024 - Present

● Handle delivery of oversized, fragile, and time-sensitive items with care and attention to detail

● Coordinate with customers to confirm delivery specifications, ensuring satisfaction and repeat business

● Build a reputation for reliability and professionalism, resulting in consistent 5-star ratings

Brava Café

General Manager 2016 – 2022

● Founded and managed a successful café, overseeing all aspects of operations including staffing, inventory, and budgeting

● Delivered exceptional customer service and built strong community relationships to drive business growth

● Led marketing initiatives through social media and in-person outreach, increasing brand visibility and revenue

● Hired, trained, and motivated staff, fostering a positive and productive workplace environment

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