Data Analyst Customer Service

Jennell Black

************@******.*** ORLANDO, FL, US +1-410-***-****

WORK HISTORY

Cna at Helping Hands Inc

January 2000 - August 2009 (10 Years)

Bath, cook,give meds (etc)

Data Analyst at Federal Reserve Bank of New York

August 1988 - December 1999 (11.5 Years)

Gather and organize information on problems or procedures.Analyze data gathered and develop solutions or alternative methods of proceeding.

Analyze data gathered and develop solutions or alternative methods of proceeding. Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program.

Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy.

Recommend purchase of storage equipment and design area layout to locate equipment in space available.

Review forms and reports and confer with management and users about format, distribution, and purpose, identifying problems and improvements.

Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.

Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.

Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used.

Customer service at Citibank

May 2007 - July 2020 (13.5 Years)

Call customer about there accounts (etc)

Csn at Value City Department Stores LLC

April 2008 - May 2021 (13.5 Years)

Ran the front line of the store (etc)

EDUCATION

Lake clifton - Vocational

Graduated 1979-01-01

Data Processing and Data Processing Technology Tec Amityville Memorial High School - High School

Graduated 1980-01-01

General Studies

Cross is hill - Vocational

Graduated 2000-01-01

Cna gna

Farmingdale State College - Vocational

Graduated 2005-01-01

Data Modeling Warehousing and Database Administrat Clifton College -

Graduated 1979-01-01

Business Administration and Management

SKILLS

data entry, cna certification, business administration certification, 15 years LANGUAGES

English, Advanced

CERTIFICATIONS

database

nursing assistant

business

ABOUT ME

I have a drivers license

I have management experience: 1 years

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