Customer Service Store Manager

GARY GUTHMILLER

Contact: ********@*****.*** 602-***-****

Skills and Qualifications

Personnel Management

Analytical Thinking

Customer Service

Employee Conflict Resolution

Excel/Word

Inventory Management

Communication Skills

Industry Training

Vendor Negotiation

Industry/Market Knowledge

Ability to Lead a Team

Sales Management

Professional Experience

Mondelez/Nabisco Tacoma District July 2024-Present

-Merchandising a variety of stores throughout Renton, Kent, Covington and Maple Valley

Haggen Lake Tapps, WA January 2024-June 2024

-Fulfilled role as closing PIC

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-Duties included re-stocking, building and maintaining displays and complete store coverage five nights a week

Goulding’s, Grocery Store Manager, Monument Valley, UT Sep 2018 – Nov 2023

Responsible for managing a staff of departmental managers and 30 employees.

Leads staff in inventory preparation and coordinates with workforce ensuring consistent availability of required services and merchandise. Identifies future/present customer requests.

Assigns and schedules tasks for all department staff, and follows up on results they generate.

Tracks total store profit/loss projections, studies trends, and reviews merchandise pricing.

Forecasts total store weekly and quarterly sales as well as labor projections.

Enforces all state, county, Navajo Nation Health Department and WIC policies.

Organized required training, orientation, and new health policies due to COVID19; ensured all departmental managers stay safe and comply with mandated state orders.

Maintains working relationships with local school districts and vendors.

Adapted easily to working with a different culture/mindset of individuals i.e. Navajo; making necessary adjustments to meet the unique needs of the Navajo Culture/Community.

Safeway Inc., Store Manager, Phoenix, AZ May 2015 – Sep 2018

Managed day to day store operations including customer service, training and development of all Store Associates. Responsible for the oversight of all departments within the store.

In charge of a department of 10 employees including specialty departments in order to maintain a consistent business focus with the goal of exceeding financial plans established by the store.

Maintained effective communication with all Department Supervisors, Store Associates and Operations Manager; monitored all areas of the store in accordance with company standards.

Coached, trained and mentored in all aspects of ordering and inventory control, asset protection, store conditions, and performance management.

Interacted with vendors weekly, prepared purchase orders and tracked the status of all requisitions; established sales plans and department merchandising goals.

In the absence of the Store Director, managed the department operations in accordance with established department standard practices for 115 employees.

G. GUTHMILLER

Contact: ********@*****.*** 602-***-****

Safeway Inc. / Albertson’s, Store Manager & Assistant Manager, Arizona May 2011 – May 2015

Promoted to Safeway Store Manager in May 2013. Responsibilities were an increased level of accountability directly managing all employees, while increasing sales in every department.

Due to the restructuring/merging of the companies; assisted in the training of all Store Associates and Cashiers, ensuring that all company HR policies and procedures are followed.

Proven leader, manager, and trainer; created a plan of action for holidays and peak season times.

Successfully completed the Safeway store manager training program.

Albertsons LLC, Grocery Manager, Arizona May 1999 – May 2011

Directly managed a department of 10 employees for day-to-day operations for multi-departments. Provided feedback and recommendations on operational issues.

Increased department weekly sales volume averaging $200K by reducing operating expenses and improving inventory shortages.

Achieved targeted sales, gross profit, labor projections and inventory control on a quarterly and annual basis. Analyzed sales figures and trends in order to maximize upcoming season sales.

Scheduled on the job training and maintained communication with over 18 vendors.

Denny’s, Inc., Kitchen Manager, Arizona Oct 1992 – Apr 1999

Implemented and enforced established daily operating procedures to ensure the establishment was clean, adequately stocked, organized and well maintained.

Collaborated with Line Cooks to develop/oversee plans for controlling budgeted food and labor costs. Optimized profits by controlling food, beverage and labor costs on a daily basis.

Monitored kitchen operations to ensure compliance with health and fire department regulations.

Identified, anticipated and corrected all issues with inventory, systems, and staffing.

Maintained staff focus, efficiency and productivity the in high-volume, fast-paced environment.

US Army, Artillery Scout, Various Locations May 1989 – Aug 1992

Responsible for leading, supervising, and serving in intelligence activities and various field combat operations training/exercises.

Trained subordinates in support procedures, operating equipment and tactics, techniques and procedures leading to combat operations.

Trusted with the welfare, training and accountability of assigned team members as well as the maintenance of all support equipment.

Performed reconnaissance, both map and physical; developed capability diagrams, established communications to support units and developed plans for defensive operations.

Recognized for reliability and “getting the job done” through persistence and strong work ethic.

Specialty Training

Certified Food Safety Management

Inventory Management

Forklift Certified

Career

Store Manager with over 20 years experience managing, training and supervising staff while planning and implementing top line sales strategies. Seeking to bring my proven track record of exceeding sales targets, optimizing store operations and ensuring a customer-friendly environment to an outstanding company.

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