Customer Service Client
Resume:
KATHERINE
REED
*****************@*****.***
Lubbock, Tx 79423
CONTACT
SKILLS
• Business Management
• Regulatory Compliance
• Operations Management
• Client Service
• Organizational Skills
• Customer Service
Proven Business Manager and Client Service expert with a robust track record from Neon Spoon to Genesis Air. Leveraged organizational skills to enhance operational efficiency and foster customer loyalty. Mastered regulatory compliance, spearheading innovative marketing strategies, and coaching techniques that drove growth and performance excellence. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. PROFESSIONAL SUMMARY
Owner
Neon Spoon, Lubbock, Tx
Associate
Genesis Air, Lubbock, TX
EXPERIENCE
May 2023 - Present
Managed the daily operations related to customer service, inventory management, and marketing.
•
Maintained a high standard of customer service through quality assurance checks.
•
Negotiated contracts and agreements with business partners, vendors, and
• customers.
Developed and implemented strategies to increase customer satisfaction and loyalty.
•
Developed strong relationships with vendors to secure favorable pricing agreements.
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• Created innovative marketing plans to drive business growth. January 2020 - June 2023
Developed strong customer service skills through daily interactions with customers.
•
• Trained new employees on basic customer service techniques and procedures. Coaching Staff Member
Next Level Volleyball Club, Lubbock, Tx
Production Associate
Osteogenics Biomedical, Lubbock, TX
Store Manager
A Cup of Yo, Lubbock, TX
Assisted with inventory by identifying and marking items for removal from shelves or storage areas.
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• Sold products to customers by explaining product features and benefits. Answered phone calls from potential customers to direct to appropriate products or departments.
•
January 2018 - March 2021
Developed comprehensive practice plans that focused on individual player development as well as team strategies.
•
Utilized innovative coaching techniques to maximize performance potential of
• each athlete.
• Assisted with recruiting efforts by attending tournaments, camps, showcases. Communicated regularly with parents regarding their child's progress and any issues that may arise.
•
Collaborated with other coaches within the organization to ensure consistency
• in teaching methods across all teams.
Demonstrated ability to lead and motivate teams to success through effective communication and problem-solving skills.
•
January 2016 - April 2020
Demonstrated strong attention to detail while inspecting products for quality assurance purposes.
•
• Collaborated with team members to achieve daily goals and objectives.
• Trained new associates on proper use of equipment and safety protocols.
• Organized work area to ensure efficient workflow processes were maintained. Established positive relationships with co-workers by demonstrating excellent
• interpersonal skills.
Upheld established rules and regulations to maintain compliance with safety and quality standards.
•
Followed procedures, methods and sequence of operations in performing daily tasks.
•
• Adhered to all safety procedures and regulations in the workplace. Inspected products ready for shipping to prevent delivery mistakes and confirm correct product standards.
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• Prepared products for packaging on multiple assembly lines.
• Followed written instructions, diagrams, and drawings to fulfill product needs.
• Packaged, labeled and sorted products to prepare items for delivery. May 2012 - January 2017
Provided leadership and motivation to team members to increase productivity and efficiency within the store.
•
Trained staff on proper cash handling procedures including daily deposits, credit
• card payments, and end-of-day reconciliation of register funds.
• Interviewed and hired prospective employees according to team needs. Oversaw day-to-day store operations to foster efficient and profitable operations.
•
Managed inventory levels by ordering stock as needed, tracking sales trends,
• and adjusting orders accordingly.
Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
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Associate in Science (A.S.) in Teaching
South Plains College, Levelland Texas
High School Diploma
Lubbock Cooper Highschool, Lubbock
EDUCATION
December 2020
May 2015
Relevant Coursework
• DECA-Business organization
• FCCLA- Family Consumer Science
Contact this candidate