Customer Service Representative

Lekhana Vankayala

Apex, ***** • ****************@*****.*** • 919-***-****

Education

UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE

Bachelor of Science, Computer Science

Experience:

ICLOUDNOW May-July 2024

Intern

• Developed a calendar website using Python and Django, including user authentication, event scheduling, and calendar visualization

• Implemented Selenium testing to automate functional testing of the website, ensuring robust user interactions and error handling

• Participated in ensuring compliance requirements were met for Twilio messaging services, contributing to secure and reliable communication, and assisted with the integration of Twilio APIs for SMS messaging functionality WELLSFARGO June 2022 – August

2022

Customer Service Representative

• Orchestrated orientation events for new and transferring students, ensuring seamless execution and positive experiences during peak times.

• Increased customer satisfaction and sales by 30%

• Engaged directly with incoming college students, discussing how our banking services could support their financial journeys.

• Demonstrated initiative by promptly addressing and resolving spontaneous customer inquiries, enhancing overall customer satisfaction.

• Cultivated key relationship-building and presentation skills through consistent, effective communication with clients, contributing to improved service delivery and client relations.

PYTHON PROJECTS

• Created a inventory manager application that effectively manages and organizes different types of inventory items. The main purpose is to provide a centralized system for tracking inventory items, such as products and equipment, in categories that users can easily add, view, and manage items. o Implemented abstract/concrete classes/interfaces, method overloading/overriding to provide specific calculations to the user

• Developed a text-based interface that loads a list of options that the user can select from including add, remove, check as complete, or view all tasks: o Implemented file handling, user interaction, conditionals, code organization, and error handling,

• Created a Scientific data processor providing a robust tool to handle and analyze large datasets, performs various statistical analyses, manage data chunks, and other valuable insights on the data

o File handling, Multithreading, advanced data types, generators and iterators, multiprocessing numerical computations, code organization

• Developed an AI girlfriend application using Python and Django, integrating speech-to-text and OpenAI API for interactive conversation capabilities. o Enabled features include conversation planning and friendly exchanges; Able to translate and provide transcription from 80% of world languages JAVA PROJECTS:

• Developed an employee management system that efficiently handles employee records, tracks their roles, salaries, and other details o Structured object-oriented approach, add/view/update/delete employee records using abstract classes and interfaces and exception handling

• Developed a comprehensive library management system that automates the process of managing books, members, and transactions for efficient library operations

o Object oriented design, user interface, file handling, error handling, abstract classes, and additional search methods

• Implemented scanner system in a basic calculator program that allows user to perform basic arithmetic operations o Arithmetic methods, exception handling, user interaction, control flow, function calls, switch case statements C++ PROJECTS:

• Implemented a queue system to manage multiple user requests concurrently.

• Demonstrated proficiency in object-oriented programming (OOP) syntax in C++.

• Utilized doubly linked lists for efficient organization of numerical datasets.

• Applied problem-solving skills to tackle challenges in C++ projects.

• Proficient in debugging techniques for C++ programs.

• Implemented and manipulated various data structures in C+.+ Leadership & Activities

FIRST LEGO LEAGUE July 2018 – Feb 2019

STEM Coach and Mentor

• Coached junior First Lego League teams, fostering skills in collaboration, communication, and teamwork.

• Instructed team members in basic Scratch programming, laying the foundation for further coding education.

• Facilitated team bonding sessions to encourage peaceful decision-making and strengthen group dynamics.

• Organized interactive group sessions that leveraged technology to spark interest in STEM-based careers.

• Employed a guidance-focused approach to challenge solving, promoting brain development and self-confidence without directly providing solutions.

• Served as a positive role model, inspiring ethical behavior, perseverance, and a passion for STEM. Technical Skills:

• Software proficiency: Microsoft Word, Microsoft Excel, PowerPoint, UI design, Django, Selenium

• Programing Languages: JavaScript, C++, Python, Java, C, SQL, RISC-V

• AWS skills: understanding with cloud-computing concepts, proficient in computing services, storage services, database services, networking, security, developer tools, and analytics.

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