Business Analyst Process

Business Analyst with * years of IT experience in all phases of a SDLC project with a primary focus on analysis, product implementations, system-integration/migration, and process improvement. An effective communicator, excellent team player, quick learner, and creative problem solver with finely tuned analytical skills and significant hands-on experience in Insurance Domain.

Professional Summary

Experienced working on Policy Center and Billing Center of Guidewire suite for Property & Casualty Insurance. Worked on Business Owner’s Policy, Commercial Auto and Commercial Property lines of businesses.

Over 7 years of experience in Gathering Business Requirements, defining Business Process Flow, system analysis, business process Modeling and Analysis.

Experience in conducting Gap Analysis, AS-IS and TO-BE process analysis.

Experienced in conducting Joint Application Development (JAD) sessions, project meetings, reviews, walkthroughs, and customer interviews.

Used Agile best practices like – Timeboxing, User Stories, Daily Stand ups, Frequent Demos, Test Driven

Development, Retrospective & continuous integration.

Expertise in writing Business Requirements Document (BRD), Non-Functional Specification, Use Cases, User Story Acceptance Criteria, Screen Mockups, and Training Manuals.

Experienced with Software Development Life Cycle (SDLC) supporting Agile methodology.

Expertise in feasibility requirements analysis, design, construction, implementation, conducting User Acceptance Testing (UAT) verifying performance, and reliability.

Experienced in creating Data Dictionary having the business definitions of Data Mapping to map the logical data elements in use cases to physical data elements.

Experienced in developing Test plans, Cases, Scenarios and Strategies as per the business requirements to match the functional requirements.

Working knowledge in SQL queries to extract data from various databases for data analysis and generating reports per the formal specified Subject Matter Experts (SME’s).

Worked on Jira and Rally to help manage the User Story and the Defect Tracking.

Strong Organization Skills with the ability to work on multiple projects/assignment.

Excellent Management skills, People skills, Leadership skills, Communication and Collaboration skills.

Technical Skills:

Business skills

Elicitation, Analysis, Documentation, Impact Analysis, Gap Analysis, Stakeholder Analysis

SDLC Methodologies

Agile

Requirements/Document Tools

MS SharePoint, Microsoft Word, Microsoft Excel, Microsoft Visio

Modeling and Design Tools

Microsoft Visio

Databases

SQL Server, MYSQL, VLOOKUP, Pivot Tables, Access

Defect Tracking Tools

Jira, Rally

Education:

Title of the Degree with Branch

College/University

Year of Passing

Bachelor of Engineering in Computer Science

Annamalai University

Chidambaram. India

2005

Masters in information technology

Sathyabama University Chennai India

2011

Professional Experience:

Scope IT Consulting Business Analyst Oct 2023 to June 2024

National Science Foundation

Scope IT Consulting is an IT organization which uses modern low code platforms to solve complex business and technology problems. Scope IT partner with the customer, understand their needs, identify the right solution, create a realistic implementation plan, and deliver flawlessly. Scope IT has developed various management systems which includes Case management, Grant management, Appointment system and Health record systems for multiple organizations.

Roles and Responsibilities:

Following project guidelines and utilize Artifacts of the Agile-Scrum Methodology to integrate, implement, and update the Case Management System in different sprints.

Performing GAP analysis and write requirements detailing in scope/out of scope items, as-is/to-be process maps and critical test scenarios.

Organize Workshops on various Discovery work including Transition of requirements to the project members.

Working on Integrating Appian with various Investigation modules such as Complaints, Cases, Investigation Plans and Reports.

Gathering requirements for the NSF Investigative Case Management System Configuration by coordinating with the SMEs and Integration Teams.

Designing Workflows using Cacoo based on Business Requirements. Conducts Interviews and JAD Sessions.

Documenting User Stories in the Product Backlog; Driven the Story Review Meetings while ensuring that a clear Acceptance Criteria has been derived for each User Story.

Conducting walkthroughs with development and test team to solidify the User Story / Requirements.

Participated in the analysis of User Interface design efforts; participated in design sessions, documented and validated recommendations.

Continuously work for improving existing methods and investigating new methods within UI area.

Configure rules on Business Requirements and Appian Application templates.

Working in JIRA extensively for the better management of User Stories for each Sprint.

Designing Screen Mock-ups, Wireframes and screenshots for the application to easily communicate it to the users, developers and testers.

Authoring Data Flow and Sequence Diagrams, Business Process Models as needed.

Working in Agile Scrum Environment with teams of BAs, developers and testers throughout the development life cycle.

Conducting/Participating Scrum events like Sprint Planning, Daily Stand-up, Sprint Review and Sprint Retrospective.

Using Microsoft Office suites (such as Visio, Excel, Project Plan, Word, etc) for effective project management.

Using SQL to query various databases and create reports for various change requests.

Maintaining daily Defects Log in JIRA for keeping track of the open and closed defects.

Conducting Sprint Demos and assisting development team with Sprint Demo’s when needed.

Supporting UAT efforts including providing direction to Business Owners writing UAT test cases, facilitating UAT sessions, and triaging UAT questions and issues.

Environment: Agile Scrum, Appian, Cacoo, Atlassian JIRA, Visio, SQL, Microsoft Office suites

Ameritas Insurance Business System Analyst Nov 2022 to Feb 2023

Ameritas Life Insurance Corp is a mutual insurance Company offering investments, annuities, retirement plans, life insurance and other products. The goal of this project is to integrate Magnum rule based Underwriting Engine with the TPP(CSM) environment. As part of this project, has worked on creating underwriting rules in Magnum, Eapply and New Business Underwriting cloud-based Application.

Roles and Responsibilities:

Conducts GAP analysis and write requirements detailing in scope/out of scope items, as-is/to-be process maps and critical test scenarios for Life Insurance policies for dental and vision coverages.

Working on Integrating Magnum with various Underwriting methods such as Accelerated, Traditional and Tele Underwriting strategies

Designing Underwriting patterns and worked with the business users through Interviews and JAD sessions.

Documenting User Stories in the Product Backlog; Driven the Story Review Meetings while ensuring that a clear Acceptance Criteria has been derived for each User Story.

Conducting walkthroughs with development and test team to solidify the User Story / Requirements.

Participated in the analysis of User Interface design efforts; participated in design sessions, documented and validated recommendations.

Iterative work for improving existing methods and investigating new methods within UI area.

Implementing rules on Eapply and New Business Underwriting Application templates.

Working in JIRA extensively for the better management of User Stories for each Sprint.

Developing Screen Mock-ups, Wireframes and screenshots for the application to easily communicate it to the users, developers and testers.

Authoring Data Flow and Sequence Diagrams, Business Process Models as needed.

Working in Agile Scrum Environment with teams of BAs, developers and testers throughout the development life cycle.

Participating Scrum events like Sprint Planning, Daily Stand-up, Sprint Review and Sprint Retrospective.

Microsoft Office suites (such as Visio, Excel, Project Plan, Word, etc) for effective project management.

SQL to query various databases and create reports for various change requests.

Conducting Sprint Demos and assisting development team with Sprint Demo’s when needed.

Performing UAT efforts including providing direction to Business Owners writing UAT test cases, facilitating UAT sessions, and triaging UAT questions and issues.

Environment: Agile Scrum, TPP, i-Go, Fire lite, Eapply, Atlassian JIRA, Visio, SQL, Microsoft Office suites

CNA Insurance Business System Analyst Nov 2021 to Oct 2022

CNA Insurance is a provider of commercial property and casualty insurance. The goal of this project is to migrate existing Guidewire policy center and billing center to Bond Pro enterprise suite. As part of this project, has worked on creating Bond Pro cloud-based distribution Application. The primary responsibility is to draft the functional specification of Surety distribution application which will serve as a tool for distributing various bonds that are processed through Bond Pro.

Roles and Responsibilities:

Gathering requirements for the Distribution Application Configuration Team by coordinating with the SMEs and Integration Teams.

Designing Distribution patterns and worked with the business users through Interviews and JAD sessions.

Documenting User Stories in the Product Backlog; Driven the Story Review Meetings while ensuring that a clear Acceptance Criteria has been derived for each User Story.

Walkthroughs with development and test team to solidify the User Story / Requirements.

Performing analysis of User Interface design efforts; participated in design sessions, documented and validated recommendations.

Work for improving existing methods and new methods within UI area.

Conducting GAP analysis and write requirements detailing in scope/out of scope items, as-is/to-be process maps and critical test scenarios.

Workshops on various Discovery work including Transition of requirements to the project members.

Integrating Bondpro with various distribution methods such as Email, Fax, Mail, Surety Portal and IVANS for the processed bonds

Configure rules on Distribution Application templates.

Working in JIRA extensively for the better management of User Stories for each Sprint.

Created Screen Mock-ups, Wireframes and screenshots for the application to easily communicate it to the users, developers and testers.

Authoring Data Flow and Sequence Diagrams, Business Process Models as needed.

UAT efforts including providing direction to Business Owners writing UAT test cases, facilitating UAT sessions, and triaging UAT questions and issues.

Working in Agile Scrum Environment with teams of BAs, developers and testers throughout the development life cycle.

Conducting/Participating Scrum events like Sprint Planning, Daily Stand-up, Sprint Review and Sprint Retrospective, Sprint Demos

Maintaining daily Defects Log in JIRA for keeping track of the open and closed defects.

Environment: Agile Scrum, Surety Policy Center, Bond Pro enterprise suite, Atlassian JIRA, Visio, SQL, Microsoft Office suites

NJM Insurance Trenton NJ Business System Analyst April 2019 to Oct 2021

NJM Insurance a global specialty provider of property and casualty insurance and reinsurance. The goal of this project is to upgrade the existing legacy policy system with Policy Center and billing center product from Guidewire. The initial focus of the project was to upgrade the business owner’s policy line of business. Primary responsibility is to prepare the Functional Requirements Document for the Business Owners Property (BOP) LOB for Guidewire.

Roles and Responsibilities:

GAP analysis and wrote requirements detailing in scope/out of scope items, as-is/to-be process maps and critical test scenarios.

Working on various PolicyCenter and Billing center features such as UW issues, Roles/Permissions, Activity, Moves and Merge and Forms. Has a wide knowledge working in Commercial lines insurance and Compliance reporting, NCCI and ISO

Working on various transactions such as New Submission, Policy Change, Renewal, Cancellation, Rewrite and Reinstatement.

Gathering requirements for the Guidewire PolicyCenter and billing center Configuration Team by coordinating with the SMEs and Integration Teams.

Designing Guidewire Activity Patterns and worked with the business users through Interviews and JAD sessions.

Documenting User Stories in the Product Backlog; Driven the Story Review Meetings while ensuring that a clear Acceptance Criteria has been derived for each User Story.

Conducting walkthroughs with development and test team to solidify the User Story / Requirements.

Participated in the analysis of User Interface design efforts; participated in design sessions, documented and validated recommendations.

Monitoring continuous growth and development for improving existing methods and investigating new methods with UX area.

Framing business rules for Guidewire Policy Center and Billing Center templates.

Has effectively worked in Rally for the better management of User Stories for each Sprint.

Developing Screen Mock-up, Wireframes and screenshots for the application to easily communicate it to the users, developers and testers.

Creating Data Flow and Sequence Diagrams, Business Process Models as needed.

Working in Agile Scrum Environment with teams of BAs, developers and testers throughout the development life cycle.

Using SQL to query various databases and create reports for various change requests.

Monitoring Defects Log in Rally for keeping track of the defects.

Has written UAT test cases, facilitating UAT sessions, and documenting UAT questions and issues.

Environment : Agile Scrum, Guidewire Version 10, Rally, Visio, SQL, Microsoft Office suites

MetLife Insurance Piscataway, NJ April 2017 to Feb 2019

Business System Analyst

MetLife Insurance offers auto, business, home, life & annuities and health insurance. The main goal of the project included upgrading the generation old company policy administration system with the Guidewire PolicyCenter platform and Commercial Lines of Insurance. Policy Administration ALE included quote, police issuance, cancellation, policy renewal.

Roles and Responsibilities:

Worked on Business Owner’s Policy and Commercial Auto lines of business requirements.

Supported Development of Policy Center and Billing Center applications through research and analysis. Has working in various reporting methodologies such as compliance and ISO.

Gathered the Requirements in EPICS and translated them into User Stories by detailing the functional and non-functional requirements per the business needs.

Understood the product requirement and end user’s needs, while gathering the product requirements and noted down the user interface expectations.

Created User Story Document and screen mockups to help design/update OOTB user interface. Also created process flows for various modules.

Captured Business Requirements for Cancellation and Non-renewal notices for Commercial Auto and Business Owner’s Policy lines of business by working with various stakeholders (such as business managers, underwrites, claims user.)

Supported the Product Owner for developing product increment plan as well as managing the project scope for the Policy Center implementation.

Ensuring product teams are applying UI standards and processes including user feedback and testing through design and development.

Served as a Liaison between the Business Team, Technical Team and Testing Team by Bridging the GAP (analysis the issue, documenting requirement, building user story, providing next step, etc.)

Supported business to articulate and prioritize their ideas by creating feasibility metrics and use case Models to communicate those ideas to the developers

Participated in Agile Ceremonies and Daily Scrum calls.

Created QA and UAT test strategies, including regression and integration. Also wrote test scripts, end-to-end testing scenarios and test plans. Assisted with defect reporting, triaging and change requests.

Gave Sprint Presentations/Demos to the business team.

Participated in all phases of User Acceptance testing including test case preparation and execution.

Environment : Agile Scrum, Draw.io, SQL, JIRA, XML.

Wisconsin Reinsurance Corporation Madison, WI Feb 2016 to Feb 2017

Business System Analyst

First Auto & Casualty Insurance (subsidiary of the Wisconsin Reinsurance Corporation (WRC)) offers personal auto, commercial auto, umbrella, and farm/personal liability coverage at competitive rates. The aim of the project is to upgrade the Guidewire Policy Center from version 7.0 to Version 8.0. Supported end-to-end underwriting and policy administration process, including new policy applications, renewals, changes, cancellations, and reinstatements.

Roles and Responsibilities:

Involved in Gathering and Documenting the user story and defining business process that were critical to the business process. Made them available for all the project participants for accessing the functional requirements, screen prototypes/mock-ups for Annuity payments.

Working with the product owner and the stakeholders to understand the scope, suggest improvements to the requirements

Conducted Requirement Elicitation workshops, Mind Mapping, JAD sessions to understand and implement the Commercial Auto LOB for different states.

Supported the Product Owner in Prioritizing/ Grooming the Backlogs and cooperated with the Scrum Master and Scrum Team in the Daily Stand-Up for the estimation of level of efforts.

Worked with Change Management Team to roll out the training plan for business users.

Assisted Product Owner in Providing Sprint Demo to the Business.

Validated QA Test cases and helped the testing team with UAT and Regression Testing to meet the production date.

Participated in various meetings and discussed enhancements and modifications with business users and stakeholders.

Environment: Agile, SQL Server 2005, MS Project, MS Excel, MS Word

HCL Technologies Chennai, India Technical Support Officer Sep 2005 – July 2007

HCL Technologies is a leading Service based company and its BPO business focuses on key domains such as Telecom, Retail & CPG, Banking & Financial Services, Insurance, Hi-Tech & Manufacturing, Media, Publishing & Entertainment and Utilities. The main goal of this project is to provide technical support to British Telecom services using Siebel CRM suite.

Roles and Responsibilities:

Offered international client support, customer service, training, and technical resolution via phone, e-mail and remote desktop connection.

Provided problem resolutions for hardware, software and application issues that have been raised by customers.

Document the process and solutions provided for future reference.

Analyze the recurring issues and documenting the RCA to provide permanent fix.

Managed the process of incoming requests to ensure a 75% first call issue resolution while providing exceptional customer service.

Deployed updates and patches to routers and Ethernet cards as part of troubleshooting any technical issues.

Utilized Business suite to track and move inventory in Siebel CRM system to accurately track details of each call and entered service requests.

Managed the network connectivity & performed the wireless functionality analysis in respect to device data transmission.

Provided immediate resolution to the escalated issue when the issue appeared to be carrier related.

Environment: Siebel CRM, Woosh tool, MS Excel, MS Word

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