Health Information Front Desk
Resume:
Aneesa Sharper, RHIT
*************@*****.***
Profile Summary
Dedicated, self-motivated skilled professional with 10+ years’ experience in administrative and technical support in the Health Information Management profession. Utilizes sound expertise and analytic skills in the Release of Information (ROI). Applying expert knowledge of the Health Insurance Portability and Accountability Act (HIPAA) provisions in the use, retrieval, and disclosure of Personal Identifiable Information (PII) and Personal Health Information (PHI). Optimizing cybersecurity guidelines and AI software, databases, and Health Information Management technology/apps. Providing excellent customer service experience by listening and quickly responding in person to walk-ins, phone, and email requests. Proven ability to meet and exceed set goals and deadlines with great interpersonal communication and written abilities. Able to work as a team member, remote, and/or hybrid work environment.
Skills and Training Summary
HIPPA/Privacy/Confidentiality sme
Medical Terminology
Medical Coding and Medical Billing /Data Entry/Abstractor Specialist
Front Desk/Consumer Services duties and multiline phone system
Trained new employee on front desk smooth and orderly operation
Consumer Disney Culture Service for consumer satisfaction
Health Information Systems: CHCS/PHIMT/ALTHA/GENESIS/REX REQUEST/DOD
Safe/ESSENTRICS/AMRDEX SAFE/EPIC
Power Chart/Excel
Microsoft Office 365 Suite/Word/Excel/Outlook
Listening –Memory Training/Time Management for greater productivity
Professional Work Experience
Walter Reed National Military Medical Center Bethesda, MD
Medical Records Technician (O/A) 2/1995- current
Provide prompt, high-quality customer/patient service experience including internal medical personnel and staff as well as external clients. Calculate, generate bills for insurance and law firms to collect hospital fees.
Front desk and phone duties to assist the requestors via walk-ins, phone, or email to answer questions and correct request form completion.
Respond to emergency requests within 1-2 days and routine requests 15 days turnaround time. Result 75-100 records completion monthly.
Rapid review and research patient identify information for retrieval the accurate electronic health records (EHR) from available information databases to compile specific medical records requested are satisfied.
Department of Health and Human Services (HHS) Washington, DC 20228
Federal Occupational Health (FOH)/US Public Services at Bureau Engraving and
Printing (BEP)
Office of Clinical Assistant/Medical Records Technician
Participated in the planning and implementation of state-of-the-art healthcare information databases system for the 2000 Plate Printers health clinic at BEP.
Provided guidance and technical assistance in creation and development of the database for Hearing Conservation Program for BP federal staff with US Surgeon General and FOH clinic nurse.
Accuracy enters 2000+ Plate Printers, federal staff, and contractors the Personal Health Information (PHI) and (PII) Personal Identity Information, and demographics.
Maintain and back up the new health information database system.
Performed receptionist and multiline phone system duties and responsibilities includes the daily retrieval and filing health records for BEP employees and contractors.
Education
Prince Georges’ Community College Largo, MD 20772
Medical Records Technology/Health Information Management Associate Degree
MEMBERSHIP
AHIMA American Health Information Management Association Member 1993 to present
CIA Culinary Institute of America – Certified Cook
CERTIFICATIONS
DC Residential Notary Public (2/2025-2030)
Heartsaver CPR AED FIRST AID DC FIRE Training Academy (2025-2027)
Registered Health Information Technician (RHIT) (1993-present)
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