Customer Service Patient Care
Resume:
Day’lana Nins
Saint Paul, MN *****
***********@*****.***
Willing to relocate: Anywhere
Work Experience
Customer Service Associate
The Westin-Minneapolis, MN
June 2024 to Present
Phlebotomist
HealthPartners-Saint Louis Park, MN
May 2023 to November 2023
Patient Care Technician
DaVita
December 2022 to April 2023
Job Duties:
Patient Monitoring: Monitor patients' vital signs, including blood pressure, temperature, pulse, and respiratory rate.
Assisting with Daily Activities: Assist patients with activities of daily living (ADLs) such as bathing, dressing, grooming, and eating.
Specimen Collection: Collect urine, blood, and other specimens for lab testing, following proper protocols. Patient Mobility: Help patients with mobility, including assisting with walking, transfers, and positioning. Basic Medical Procedures: Perform basic procedures such as EKGs, phlebotomy, and wound care under the supervision of nursing staff.
Patient Comfort: Ensure patient comfort by providing reassurance and adjusting environments (e.g., bedding, temperature) as needed.
Monitoring Equipment: Operate and monitor medical equipment such as oxygen therapy, feeding tubes, and intravenous (IV) pumps.
Documentation: Record patient information and observations accurately in patient charts or electronic health records (EHRs).
Patient Advocacy: Communicate patient needs and concerns to the healthcare team, ensuring patients receive appropriate care.
Infection Control: Follow infection control protocols, including proper hand hygiene and sterilization techniques.
Key Skills:
Patient Care: Compassionate, attentive, and skilled in providing physical and emotional support to patients.
Vital Sign Monitoring: Proficient in measuring and recording vital signs, identifying and reporting abnormalities.
Medical Procedures: Knowledgeable in performing basic medical tasks such as EKGs, blood draws, and catheter care.
Communication: Strong verbal and written communication skills to collaborate effectively with patients, families, and healthcare teams.
Patient Advocacy: Ability to recognize and communicate patient needs, ensuring the best possible care is provided.
Clinical Equipment: Experience with medical equipment like EKG machines, oxygen systems, and IV pumps.
Time Management: Ability to prioritize tasks and manage time efficiently in fast-paced healthcare environments.
Teamwork: Able to work well with nurses, doctors, and other healthcare professionals Phlebotomy Technician
Grifols Biomat Plasma Donation Center
November 2021 to November 2022
Job Duties:
Collecting Blood Samples: Perform venipuncture and capillary puncture to collect blood specimens from patients of all ages.
Patient Preparation: Prepare patients for blood draws, ensuring their comfort and addressing any concerns or fears.
Sample Handling: Label and handle blood samples properly to avoid contamination or mislabeling. Record Keeping: Maintain accurate patient records, ensuring all data is correctly documented for laboratory analysis.
Infection Control: Follow strict protocols for infection prevention, using personal protective equipment
(PPE) and maintaining a clean and sterile environment. Testing and Processing: Assist in preparing samples for diagnostic testing or research. Patient Interaction: Provide compassionate care to patients, explaining procedures and making them feel at ease.
Inventory Management: Ensure that phlebotomy supplies are stocked and available, and assist with ordering as necessary.
Compliance: Adhere to health and safety regulations, maintaining confidentiality and compliance with HIPAA and other legal requirements.
Key Skills:
Venipuncture & Capillary Puncture: Proficient in drawing blood from both veins and capillaries for various tests.
Patient Care & Communication: Excellent interpersonal skills to comfort and communicate with patients effectively.
Attention to Detail: Ability to ensure sample accuracy, proper labeling, and documentation. Clinical Knowledge: Understanding of anatomy, medical terminology, and laboratory procedures. Infection Control & Safety Protocols: Knowledgeable in sterilization, bloodborne pathogen protocols, and PPE usage.
Time Management: Ability to handle multiple tasks efficiently while maintaining quality standards. Teamwork: Ability to collaborate with medical staff, including nurses, doctors, and lab technicians. Confidentiality & Professionalism: High standards of maintaining patients Phlebotomist
American Red Cross
October 2020 to October 2021
Job Duties:
Collecting Blood Samples: Perform venipuncture and capillary puncture to collect blood specimens from patients of all ages.
Patient Preparation: Prepare patients for blood draws, ensuring their comfort and addressing any concerns or fears.
Sample Handling: Label and handle blood samples properly to avoid contamination or mislabeling. Record Keeping: Maintain accurate patient records, ensuring all data is correctly documented for laboratory analysis.
Infection Control: Follow strict protocols for infection prevention, using personal protective equipment
(PPE) and maintaining a clean and sterile environment. Testing and Processing: Assist in preparing samples for diagnostic testing or research. Patient Interaction: Provide compassionate care to patients, explaining procedures and making them feel at ease.
Inventory Management: Ensure that phlebotomy supplies are stocked and available, and assist with ordering as necessary.
Compliance: Adhere to health and safety regulations, maintaining confidentiality and compliance with HIPAA and other legal requirements.
Key Skills:
Venipuncture & Capillary Puncture: Proficient in drawing blood from both veins and capillaries for various tests.
Patient Care & Communication: Excellent interpersonal skills to comfort and communicate with patients effectively.
Attention to Detail: Ability to ensure sample accuracy, proper labeling, and documentation. Clinical Knowledge: Understanding of anatomy, medical terminology, and laboratory procedures. Infection Control & Safety Protocols: Knowledgeable in sterilization, bloodborne pathogen protocols, and PPE usage.
Time Management: Ability to handle multiple tasks efficiently while maintaining quality standards. Teamwork: Ability to collaborate with medical staff, including nurses, doctors, and lab technicians. Confidentiality & Professionalism: High standards of maintaining patient privacy and adhering to ethical guidelines.
Barista/Shift Supervisor
Starbucks
July 2019 to September 2020
Associate
Panera Bread
December 2018 to May 2019
Marshalls Sales Associate
Marshalls
April 2017 to December 2018
Cashier
Target
June 2016 to February 2017
Student Worker
Ramsey County Care Center-Maplewood, MN
July 2013 to April 2016
My job duties were to serve residents their meals, set up the dining room and clean up after them and in the kitchen area.
Education
Occupational education in Phlebotomy
Century college - White Bear Lake, MN
June 2019 to April 2021
Skills
• Shift management
• Food Preparation
• Laboratory procedures
• Venipuncture
• Serving
• Vital Signs
• Patient Care
• Kitchen Experience
• Cash register
• Food Service
• Merchandising
• Phlebotomy
• Front Desk
• Vital signs
• Retail Sales
• Sales
• Dialysis Experience
• Data entry
• Hotel experience
• Venipuncture
• Coffee Experience
• Time management
• Medical Records
• Cleaning Experience
• Clinical laboratory experience
• Phlebotomy
• Serving Experience
• POS
• Organizational skills
• Barista Experience
• Food Safety
• Computer literacy
• Customer service
• Hospital experience
• Blood sampling (3 years)
• Medical terminology
• Computer skills
• Caregiving
• Epic
• Hospital experience
• Cashiering
• Supervising experience
• Shift Management
• Laboratory experience
• POS
• Basic life support (1 year)
• Hospital Experience
• Laboratory Experience
Certifications and Licenses
BLS Certification
AED Certification
CPR Certification
Driver's License
Certified Phlebotomy Technician
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