Customer Service Inventory Control

TABITHA RANDAZZO

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337-***-**** ***********@*****.*** NEW IBERIA, LA 70563

PROFESSIONAL SUMMARY

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. SKILLS

Microsoft Office (Word, PowerPoint, Outlook, Excel, Publisher, Visio) Adobe Acrobat XI Pro Adobe Reader XI Communication Multitasking Abilities Problem Solving Workflow Optimization EXPERIENCE

BARTENDER/SERVER, New Iberia, LA

Cantina's Downtown, February 2023-Present

Managed daily operations, including ordering, and inventory control.

Recruited, hired and trained new members of bar staff

Delivered exceptional customer service by tending to guest needs.

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PATIENT COORDINATOR, Lafayette, LA

The Apothecary Shoppe, October 2022-March 2024

Provided assistance in providing the patient with the most effective product for specific symptom relief

Utilized strong organizational skills to manage multiple tasks simultaneously while maintaining focus on detail.

Collaborated closely with physicians, nurses and other healthcare personnel to coordinate care for patients.

Adhered strictly to HIPAA regulations related to confidentiality of patient information at all times.

Input new patient and prescription information

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BARTENDER, New Iberia, LA

Napoleons On The Teche, June 2021-July 2023

Developed strong working relationships with customers and staff.

Adhered to state laws regarding alcoholic beverage services and customer regulations

Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.

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RESTAURANT MANAGER, Broussard, LA

The Point Seafood & Steakhouse, May 2019-April 2023

Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant

Reconciled cash and credit card transactions to maintain accurate records

Led and directed team members on effective methods, operations and procedures

Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties

Recruited, trained, evaluated, scheduled and supervised all restaurant personnel.

Performed in any position as needed within the workflow

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TRAINING CONSULTANT, Jeanerette, LA

First National Bank Of Jeanerette, February 2019-August 2019

Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness

Recorded videos and wrote instructions to facilitate online and remote training programs

Assessed program effectiveness and implemented improvements to increase quality of instruction

Improved existing front line training programs

Developed and implemented training manuals for new software distributed to all employees.

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RETAIL SERVICES - TRAINING COORDINATOR, St Martinville, LA Pedestal Bank, November 2017-February 2019

Organized and facilitated training sessions for new hires and existing employees.

Provide company wide annual customer service and security training

Develop training material, test new procedures and accurately document the results

Created instructional materials such as manuals, handbooks, assessment tools, job aids, and multimedia visual aids.

Support frontline staff in retail call center

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TRAINING SPECIALIST, St Martinville, LA

St Martin Bank & Trust Co, May 2014-November 2017

Train new employees with a focus on orientation

Train either one-on-one and/or in a group setting as the presenter

Develop training material, test new procedures and accurately document the results

Assist Legal Department with reviewing Legal documents submitted

Prepare, administer and report yearly compliance & saftey training for all employees

Manage Help Desk tickets alongside IT to assist employees with issues

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EDUCATION

ASSOCIATE IN SCIENCE (A.S.) IN COMPUTER SCIENCE CANDIDATE Louisiana State University At Alexandria, Expected Graduation May 2026 CYBERSECURITY ANALYST CERTIFICATION CANDIDATE, Online Coursera, Expected graduation November 2024

HIGH SCHOOL DIPLOMA

New Iberia Senior High, May 2014

REFERENCES

References available upon request

Contact this candidate