Customer Service Employee Relations
Resume:
Reginald R Coates
Fairfax, VA 22033
***********@*****.***
Summary of Qualifications:
Organizational and communication skills
Skillful in research and evaluation of issues
Knowledgeable in customer service
Professional Skills
Answering calls
Multi-line Phone Operations
Calm under pressure
Dependability
Phone Proficiency
Troubleshooting
Excellent Phone Etiquette
Employee Relations
Work Experience
Receptionist and Information Clerk
SETEC, 4200 Lafayette Center Drive, Suite Q, Chantilly, VA 20151
Sep 2005 – Present
Maintained a clean and organized reception area
Greeted and welcome visitors, vendors, and customers in a friendly and courteous manner
Managed incoming and outgoing mail, including sorting, distributing, and sending mail
Updated and maintained customer databases
Serves as liaison between customer and staff
Escorting all delivery personnel
Maintained and updated office policies and procedures
Answered incoming calls and routed callers to appropriate departments
Scheduled meetings
Assisted staff with the preparation and distribution of documents
Entered data into computer systems
Ordered office supplies and maintained inventory
Process UPS and FEDEX incoming and outgoing packages
Processing outgoing certified mail and registered mail
Pickup and delivery of parts to job sites
Assist Fire Marshal during inspection of job sites
Notary Public for State of Virgina
Customer Service Bakery
Wegmans Food Market, 45131 Columbia Place, Sterling, VA 20166
Dec 2003 – Sep 2005
Maintained quality control standards, seeking new ways to improve customer service
Resolved product and service challenges by researching customer complaints
Stocked shelves for incoming products
Maintained professional relationships with client contacts to ensure top-notch customer service
Answers customers questions and directed to appropriate departments
Operation of forklift equipment
Assists with bakery inventory
Secured all stockroom equipment at end of shift
Power jack operator
Document Clerk
Data Solutions, 44845 Falcon Place, Suite 109, Sterling, VA 20166
Sep 2003 – Dec 2003
Answered inquiries from staff regarding document filing procedures
Created and maintained a filing system for tracking documents
Executed the filing of incoming and outgoing documents
Maintained an organized filing system for all documents
Entered data into databases to maintain accurate records
Ensured the security of all documents in accordance with company policies
Verified information for accuracy
Archived documents in accordance with established procedures
Assisted in the preparation of documents for filing
Answered incoimg calls related to insurance inquiries
Made telephone inquiries for clarification of benefits requested by clients
Scheduled customers for visit to facility
Security Specialist
Army Materiel Command, 5001 Eisenhower Avenue, Alexandria, VA 22333
Oct 1987 – Sep 2003
Maintained up-to-date knowledge of security threats and vulnerabilities
Developed and maintained security incident response plans
Conducted security audits to identify security risks
Developed and implemented security practices
Developed security reports for management
Visitor Control Officer
Foreign Disclosure contact for Command
Briefed department heads for visits overseas
Meets with foreign nationals visiting various sites
Assisted with security requirements and briefings
Resolved matters related to security questions
Worked directly with Security Guard force for any suspicious activities
Office coordinator for all counterintelligence inquiries
Worked directly with Physical Security Officer on building access
EDUCATION
TC Williams High School, Alexandria, VA
High School Diploma
Northern Virgina Community College
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