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Customer Service Employee Relations

Location:
Centreville, VA
Posted:
March 07, 2025

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Resume:

Reginald R Coates

**** ******** ****, **** *

Fairfax, VA 22033

***********@*****.***

571-***-****

Summary of Qualifications:

Organizational and communication skills

Skillful in research and evaluation of issues

Knowledgeable in customer service

Professional Skills

Answering calls

Multi-line Phone Operations

Calm under pressure

Dependability

Phone Proficiency

Troubleshooting

Excellent Phone Etiquette

Employee Relations

Work Experience

Receptionist and Information Clerk

SETEC, 4200 Lafayette Center Drive, Suite Q, Chantilly, VA 20151

Sep 2005 – Present

Maintained a clean and organized reception area

Greeted and welcome visitors, vendors, and customers in a friendly and courteous manner

Managed incoming and outgoing mail, including sorting, distributing, and sending mail

Updated and maintained customer databases

Serves as liaison between customer and staff

Escorting all delivery personnel

Maintained and updated office policies and procedures

Answered incoming calls and routed callers to appropriate departments

Scheduled meetings

Assisted staff with the preparation and distribution of documents

Entered data into computer systems

Ordered office supplies and maintained inventory

Process UPS and FEDEX incoming and outgoing packages

Processing outgoing certified mail and registered mail

Pickup and delivery of parts to job sites

Assist Fire Marshal during inspection of job sites

Notary Public for State of Virgina

Customer Service Bakery

Wegmans Food Market, 45131 Columbia Place, Sterling, VA 20166

Dec 2003 – Sep 2005

Maintained quality control standards, seeking new ways to improve customer service

Resolved product and service challenges by researching customer complaints

Stocked shelves for incoming products

Maintained professional relationships with client contacts to ensure top-notch customer service

Answers customers questions and directed to appropriate departments

Operation of forklift equipment

Assists with bakery inventory

Secured all stockroom equipment at end of shift

Power jack operator

Document Clerk

Data Solutions, 44845 Falcon Place, Suite 109, Sterling, VA 20166

Sep 2003 – Dec 2003

Answered inquiries from staff regarding document filing procedures

Created and maintained a filing system for tracking documents

Executed the filing of incoming and outgoing documents

Maintained an organized filing system for all documents

Entered data into databases to maintain accurate records

Ensured the security of all documents in accordance with company policies

Verified information for accuracy

Archived documents in accordance with established procedures

Assisted in the preparation of documents for filing

Answered incoimg calls related to insurance inquiries

Made telephone inquiries for clarification of benefits requested by clients

Scheduled customers for visit to facility

Security Specialist

Army Materiel Command, 5001 Eisenhower Avenue, Alexandria, VA 22333

Oct 1987 – Sep 2003

Maintained up-to-date knowledge of security threats and vulnerabilities

Developed and maintained security incident response plans

Conducted security audits to identify security risks

Developed and implemented security practices

Developed security reports for management

Visitor Control Officer

Foreign Disclosure contact for Command

Briefed department heads for visits overseas

Meets with foreign nationals visiting various sites

Assisted with security requirements and briefings

Resolved matters related to security questions

Worked directly with Security Guard force for any suspicious activities

Office coordinator for all counterintelligence inquiries

Worked directly with Physical Security Officer on building access

EDUCATION

TC Williams High School, Alexandria, VA

High School Diploma

Northern Virgina Community College



Contact this candidate