Customer Service Data Entry

JOHNY ALVAREZ SANCHEZ

Bay Area, California 415-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Results-driven Communication Studies student from San Francisco State University with proven experience in sales management, data analysis, and customer service. Demonstrated success in team leadership, operational efficiency, and building customer relationships. Strong background in cross-functional collaboration with expertise in data management and sales operations.

EDUCATION

Bachelor of Arts in Interpersonal Studies and Communication

San Francisco State University, Bay Area, California

Expected Graduation: May 2025

PROFESSIONAL EXPERIENCE

Academic Tutor and Article Writer at Wyzant 07/2021– to date

i.My role as a tutor at Wyzant is to guide students on their homework and give them a deeper understanding and proficiency, which includes mastering the concepts, theories, and practical approaches to the subject matter thus being successful in their academic work.

ii.I play a key role in guiding students through their academic journey by providing tutoring sessions that aims at goal setting and motivating students by setting achievable goals that helps them to focus and overcome academic challenges.

iii.As a tutor at Wyzant, I have a responsibility in reviewing curriculum topics and assignments and further assisting students in understanding and completing their homework.

iv.Assisting the students with homework, projects, test preparation, essay writing, research papers and other academic tasks.

v.Working with students to help them understand key concepts, especially those learned in the classroom. They explain concepts, clarify doubts, and assist students in understanding and applying subject matter effectively.

vi.Scheduling my time well and ensure the completion and satisfaction of all the assigned orders by the deadline.

vii.As a tutor, I gained skills in time management and effective communication that help me when facing a heavy task load.

Data Entry Specialist

Caveni Digital Solutions Company San Francisco, CA January 2024 – Present

i.Process and validate daily transactions with accuracy while maintaining strict attention to detail

ii.Generate comprehensive weekly and monthly reports using Microsoft Excel for executive review

iii.Collaborate with cross-functional teams to resolve data discrepancies and maintain database integrity

iv.Implement streamlined data entry processes, improving departmental efficiency.

v.Ensure compliance with data privacy protocols while handling confidential customer information

Sales Lead Manager

Untckit Corte Madera, CA November 2021 - December 2023

i.Led daily operations of back-stock management, implementing an organizational system that reduced inventory search time.

ii.Managed cash handling operations and maintained accurate financial records with zero discrepancies

iii.Delivered exceptional customer service maintaining a positive feedback rating of five star.

iv.Supervised inventory management processes, including weekly cycle counts and seasonal audits

v.Trained and mentored new team members in sales techniques, product knowledge, and store procedures

vi.Oversaw shipment receiving operations and online order fulfillment with 100% accuracy

Private Childcare Provider

Family Services Tiburon, CA January 2022 - October 2022

i.Managed daily transportation and scheduling for multiple children, maintaining perfect attendance record

ii.Coordinated medical appointments, extracurricular activities, and athletic practices

iii.Provided comprehensive academic support and educational enrichment activities

iv.Maintained detailed family calendar and household organization systems

SKILLS

- Technical: Microsoft Office Suite (Word, Excel, PowerPoint), QuickBooks, CRM systems

- Analysis: SWOT Analysis, Report Analysis, Data Entry, Database Management

- Sales: Lead Prospecting, Network Development, Customer Relationship Management

- Communication: Public Speaking, Written Communication, Cross-functional Collaboration

- Languages: English (Fluent)

PROFESSIONAL DEVELOPMENT

- Certified in Customer Relationship Management

- Sales Leadership Training

- Data Privacy and Security Certification

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