Technical Support Customer

CC

CHRISTOPHER CONDOLL

**********@*****.*** 504-***-**** Ponchatoula, LA 70454

Results-driven IT professional with extensive experience in User Acceptance Testing, Cisco Firewall Security, and Network Infrastructure. Proven track record in cost control and loss prevention strategies that optimize operational efficiency. Excellent problem-solving skills complemented by strong communication abilities, fostering teamwork and customer support in diverse environments. Aiming to leverage technical expertise and interpersonal skills to drive continuous improvement in IT management.

Leadership and team management

Show-site operations

Information technology proficiency

Excellent reasoning skills

Critical thinking

Client relationship management

Application Support

Disciplinary techniques

Work prioritization

Performance management

Documentation and reporting

Data analysis

Customer service

Complex Problem-solving

Networking strategies

Cross-functional teamwork

Clear communication

Decision-making

Time management

Measurement Incorporated Durham, NC

Scoring Tech Manager

03/2024 - Current

Analyzed customer feedback data to develop action plans for improving services offered.

Troubleshot, tested, and diagnosed software and hardware issues on computers used by teens during events.

Assisted users in resolving technical issues related to networking systems via phone or remote access support tools.

Provided technical support for hardware, software and network issues to end-users via phone, email and remote access.

Provided technical support on database applications and tools. Assisted customers with troubleshooting and resolving technical issues via phone, email, chat, and remote support.

Supported the sales team in achieving monthly and quarterly sales targets by providing administrative and technical support. Provided technical support for remote users accessing the data center resources.

Provided technical support and troubleshooting assistance to customers via phone, email, or remote access tools.

Independent Contractors

Digital Services Specialist

01/2018 - Current

Set and managed expectations with 150 clients or more, concerning implementation and launch processes and level of services to be provided. Delivered troubleshooting of reported problems, responding to member inquiries and monitoring security, privacy and compliance for user Summary

Skills

Experience

accounts.

Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.

Assisted customers with technical support inquiries. Set and managed expectations with clients concerning implementation and launch processes and level of services to be provided. Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.

Independent Contractors

IT Specialist

05/2016 - Current

Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Patched software and installed new versions to eliminate security problems and protect data.

Maintained servers and systems to keep networks fully operational during peak periods.

Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. Managed high levels of call flow and responded to trouble alerts and technical support needs.

Configured hardware and granted system permissions to new employees. Independent Contractors

AUDIO VIDEO TECHNICIAN

FREELANCE

05/2007 - Current

Rendered on-site installation services and support of basic to complex audio and video systems for residential and commercial based clientele. Performed systematic and high-quality diagnostic troubleshooting and repair or adjustment to integrated audio-visual systems. Designed, assembled, and adapted audio or video equipment and related devices.

Reviewed audio or video detection equipment requests and determined type of equipment to use and best method.

Tested and calibrated audio and visual equipment to verify proper operation.

Interfaced with customers to explain operation and instill confidence in installed systems.

Maintained and troubleshot audio and visual equipment to minimize downtime.

Provided technical support to event staff and presenters, reducing technical issues and delays.

Vericenter

Data Center Specialist

Recommended and implemented proactive measures to prevent or minimize identified problems with data center operations. Maintained records of daily communication transactions, problems, remedial actions and installations.

Followed procedures defined by run logs and monitoring systems. Notified and facilitated communication with designated personnel in event of hardware, operating system or software failure. Completed quality reviews for designs, codes, test plans and documentation methods.

Tested software applications and systems to identify enhancement opportunities.

BISYS SOLUTIONS

Help Desk Support Specialist

Primary customer support contact for key individual business accounts Responsible for assisting customers with website access by generating tickets through remedy databases, also responsible for Kodak support in SAP access, Microsoft Outlook password reset, daily checkout list for servers, website authentication

Data Center responsibilities also included monitoring alerts from various server environments, Windows XP, IBM, and Server Support, and any additional customer service or Desktop support needed for Atlanta Data Center facility. Provided timely follow-up with internal and external customers.

Optimized system operation, resource utilization, streamline workflows and processes.

Used established procedures to identify critical customer system issues and escalate problems to appropriate teams.

Created user accounts and assigned permissions.

UNIVERSITY OF NEW ORLEANS New Orleans, LA

Bachelor of Science in Interdisciplinary Studies, Business Urban Society 12/2012

Interdisciplinary Studies, with a focus in three disciplines: Business Information Systems Management, Urban Studies, and Information Technology. Intersecting these disciplines provides a streamlined understanding of the learned process. Implementing practical concepts in corporate, and industrial/environmental settings. Georgia Perimeter College Decatur, GA

Associate of Applied Science in Networking Information Systems, Network Security 05/2005

Associates Degree in Applied Technology of Computer Information Systems as a Network Specialist. Obtained under this degree are Technical Certificates of Credit as it relates to "Cisco Specialist" & "Network Security Specialist. Focalize studies include; Cisco, Cisco Security, Network Security, Network Protocols, Remote Desktop, VLAN, Windows Server, Linux, Network routing & configuration, troubleshooting and stabilization of LAN/WAN architecture. U.S. Army Defense Ammunition Center, Training Directorate Ft. Sill, OK Security Specialist Training in Tacfire Specialist/ Fire Direction Control 10/1996

Security Clearance level operating Military (TASCOM) learning system. Mainframe data-entry which facilitates latitude & longitude to surrounding artillery units. This standard is based on securing, mapping & plotting targets geographically. These practices are in conjunction with Telecom operations with affiliated companies & Battalions. Multi-cloud training in AWS, Google Cloud, Azure, Kubernetes, and Docker Containers. Migration Data from Data Center to Virtual Cloud by the use of Powershell Education

Intensive Multi-Cloud Server bootcamp Training

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