Product Manager Management

Yash (Josh) Dasgupta (He/Him)

+1-412-***-**** ********@******.***.*** LinkedIn GitHub

Open to Relocate

Summary

A seasoned product manager with expertise in integrating data-driven methodologies and AI product development, gained through roles at Deloitte and Weslabs.ai. Developed innovative product solutions utilizing Generative AI in-line with business objectives, while excelling in cross-functional leadership and stakeholder collaboration. Skilled in creating and executing product strategies, managing backlogs, and advocating for user-centered design. Eager to leverage experience in driving product innovation and enhancing user experiences to achieve product success.

Education

Carnegie Mellon University Graduated Dec 2024

Master of Science, Product Management

• Coursework: Product Strategy, Human Computer Interaction, Design of AI Products, Tableau, Computational Mathematics, Python, Reinforcement learning, Deep Learning & Computational linguistics NMIMS UNIVERSITY Graduated Aug 2020

MBA & BS, Electronics Engineering

•Achievements: Led Student Placement Efforts for a batch of 40 students (2017-2020) Work Experience

PNC Bank & CARNEGIE MELLON UNIVERSITY Product Manager (Capstone Project) Sep 2024 – Dec 2024

• Collaborated with PNC Bank's Innovation and Product Management Team to design virtual relationship management modules, which increased the bank's share of debt with customers by enhancing customer engagement and satisfaction

• Created detailed user personas for the mass affluent segment through market research, customer interviews and segmenting the customers into Bright future seeker (adulthood to pre-parenthood), go getter parent (young parents with children and financial liabilities like running home loans), legacy builder (seasoned professionals who have paid their liabilities and want to focus on asset building for retirement), stability seeker (retired individuals interested in fixed income financial instruments)

• Enhanced understanding of customer financial behaviors by conducting hypothesis-driven research, which validated the hypothesis mapping financial goals with life stages using tools such as 1Q and Statsig, resulting in improved customer journey maps and service blueprints

• Conducted A/B tests to identify effective messaging strategies for value propositions, which ensured that messages reflected the bank's commitment to personalization and improved customer engagement.

• Implemented LLM-based solutions (BERT) with Question Answering pipelines, leveraging Huggingface.com APIs, FAISS vector databases, and Lang Chain's Interlinked Chain of Thought (IRCOT) framework to develop notification-based product recommendations that reinforced the bank's focus on trust, customer obsession, and helpfulness Deloitte Touche Consultant (Cyber Risk Management) Jun 2021 – Dec 2023

• Part of the Client Engagement Team for a multinational financial services client, assisting them with cyber risk management, conducting, cyber risk assessments in line with ISO 27001 and NIST 2018 framework, drawing assessment timelines, conducting a kickoff call, sharing preliminary finding reports and drafting assessment reports and sharing recommendations for client stakeholders.

• Collaborated with client and Deloitte teams across Asia Pacific, North America, Latin America, and Europe, successfully coordinating cross-functional efforts to deliver the project in 12 languages (including assessments conducted on business units and vendors belonging to non-english speaking Geographies like Japan, Latin America and Europe).

• Managed stakeholder relationships, including client and Deloitte leadership, throughout the project lifecycle, leveraging dashboards and status reports to ensure seamless transitions, improved timelines, and enhanced client satisfaction.

• Implemented AI-driven solutions within Deloitte’s Cortex AI platform in collaboration with the New Business Innovation (NBI) Team, achieving a 26% increase in operational efficiency.

• Delivered exceptional project outcomes, earning a 98.2% client satisfaction rate and receiving the SPOT Award for program management excellence.

Weslabs.ai Product Manager (Monetization and User Engagement) Jun 2024 – Aug 2024

• Managed the Weslabs.ai newsletter, focusing on driving user engagement by increasing newsletter open rates and subscriber growth.

• Conducted user research utilizing LLM models to analyze newsletter performance, optimizing content strategies through data-driven decision-making.

• Identified key user motivators, including the "Learn and Earn" incentive, through in-depth product analytics, amplifying the Voice of Customer (VOC) to inform strategy.

• Successfully launched the Weslabs.ai Job Board minimum viable product (MVP) evaluating the impact of job application integrations on user engagement.

• Developed content strategies aligned with OKRs and KPIs, achieving a 7.7% increase in newsletter open rates and a 5.6% rise in subscribers.

Certifications

• Certified Scrum Master (CSM 1687722) with expertise in Agile methodology and the Scrum framework.

• Databricks Accredited Generative AI Fundamentals

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