Customer Service Agent

Sylvia J. Hernandez

****

*********.****@*****.***

Phone Number 463-***-****

Status: Single

Age: 46 Years Old

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O B J E C T I V E S

To contribute to the success of the company by providing excellent front desk support, customer service, and administrative assistance. I aim to utilize my knowledge and experience to create a welcoming environment, streamline operations, and enhance overall efficiency.

P R O F E S S I O N A L E X P E R I E N C E

4/23 - 4/24 Remote Position –

Resolve

Customer Service Agent. (28th Health)

• Patient Communication & Support: Monitored live chat and email inquiries, promptly addressing patient concerns and providing accurate information.

• Data Entry & Record Management: Added new clients to the database, ensuring accuracy in personal and insurance information.

• Customer Service Excellence: Maintained a professional and empathetic approach while assisting patients with inquiries, appointments, and documentation.

• Insurance Verification: Reviewed and updated patient insurance details to ensure seamless processing and coverage verification.

• Multi-Tasking & Organization: Managed multiple communication channels, appointments, and administrative tasks efficiently.

• HIPAA Compliance & Confidentiality: Ensured patient data privacy and adhered to industry regulations.

• Bilingual Support: Assisted both English- and Spanish-speaking patients, enhancing accessibility and service quality. 6/22 - 4/23 Remote Position –

Lic. Issis Gabriela Hernández Antúnez

Página 2

(Harrisonburg, VA)

La Sidra Express LLC.

Administrative Assistant / Dispatcher

• Provided direct support to company management, ensuring smooth daily operations.

• Managed weekly appointments and maintained an organized monthly calendar for efficient scheduling.

• Processed weekly and biweekly payments for employees, contractors, and service providers while keeping accurate financial records.

• Tracked payments and maintained up-to-date records to ensure timely processing and compliance.

• Prepared and submitted carrier reports, as well as weekly and monthly cost reports, to the company owner for financial oversight.

• Acted as the first point of contact, handling calls, inquiries, and correspondence professionally.

• Assisted with administrative duties, including data entry, document management, and office organization.

3/13 - 6/22

Wine Cellar Innovations - Remote Position – (Cincinnati, Ohio) Sales Representative / Customer Service Specialist

• Top Sales Performance: Consistently exceeded sales goals, ranking among the Top 3 Sales Representatives for outstanding performance.

• Sales & Closing Deals: Initiated and closed sales by building strong customer relationships and effectively presenting product/service solutions.

• Order & Process Management: Managed order processing, returns, and replacements to ensure a smooth customer experience.

• Production & Logistics Coordination: Monitored planning, production, delivery, and installation processes to ensure timely and accurate fulfillment.

Lic. Issis Gabriela Hernández Antúnez

Página 3

1996 Miami Coral Park Senior High Miami, Fl, USA

High School Diploma

English 100% Verbal & Written

• Reporting & Analysis: Prepared and analyzed daily and weekly sales and close reports to track performance and identify growth opportunities.

• Customer Service Excellence: Provided personalized service, resolving customer concerns efficiently and enhancing satisfaction. E D U C A T I O N

L A N G U A G E S

Spanish 100% Verbal & Written

Contact this candidate