Human Resources Quality Assurance
Resume:
PERLA HOLGUIN
***** ******* ** * #***, Largo, FL 33773 720-***-**** **********@*****.***
PROFESSIONAL SUMMARY
Results-driven HR and operations leader with over a decade of corporate experience in Human Resources, Compliance, Quality Assurance, Employee Training & Development, and Management. Adept at driving recruitment strategies, optimizing operational efficiency, and fostering a positive workplace culture. Proven track record of leading high-performing teams, implementing data-driven improvements, and ensuring organizational success through strategic HR initiatives. Passionate about continuous improvement and employee engagement.
EXPERIENCE
Recruitment Manager
American Power & Gas April 2022 - December 2024
● Led and managed a team of five phone recruiters, ensuring daily operational efficiency and achieving recruitment goals.
● Conducted candidate interviews, assessing qualifications and cultural fit.
● Strategically placed and optimized job advertisements on Indeed to maximize applicant flow.
● Hired 80-95 candidates weekly, maintaining high-volume recruitment for the sales floor.
● Ensured quality candidates progressed to orientation, increasing retention rates.
● Utilized PCRecruiter for applicant tracking and recruitment analytics.
● Managed recruitment processes through data-driven decision-making, optimizing efficiency and outcomes.
● Collaborated with Indeed to maximize ROI for weekly recruitment budgets. VP of Operations - Organizing Officer
American Power & Gas
● Directed divisional activities, ensuring operational efficiency and cost-effective growth strategies.
● Developed and enforced company policies, training materials, and process documentation based on Hubbard Management Tech.
● Oversaw hiring, onboarding, and employee training programs to enhance productivity.
● Managed a team of 20 employees, fostering a collaborative and high-performance culture.
● Worked with department heads to create clear job descriptions and responsibilities.
● Led project management initiatives to ensure successful project execution.
● Implemented process improvements and budget management strategies to optimize resources.
● Ensured compliance with company standards, policies, and regulatory requirements. VP of Human Resources
Blacktable Execs May 2023 - December 2023 (Remote)
● Developed and executed strategic HR initiatives aligned with business objectives.
● Directed all aspects of human resources, including talent management, payroll, benefits, and employee relations.
● Advised executive leadership on HR policies, compliance, and employee engagement.
● Implemented and monitored performance management systems, driving continuous improvement.
● Championed diversity, equity, and inclusion efforts to foster an inclusive work environment.
● Ensured compliance with labor laws, HR best practices, and organizational policies.
● Utilized HR analytics and data-driven insights to optimize workforce planning and decision-making.
● Cultivated strong relationships with employees and leadership to enhance workplace communication and culture.
Director of Human Resources
NaturalSlim September 2020 - May 2021
● Led HR operations for a 70-employee organization, overseeing recruitment, training, and employee relations.
● Provided strategic HR counsel to the Executive Director and departmental management.
● Managed payroll, benefits administration, and compliance with labor regulations.
● Developed HR policies and organizational culture initiatives to enhance employee satisfaction. Retail Support Supervisor
DISH Network August 2008 - May 2019
● Supervised a team of 30+ employees, optimizing productivity and customer service.
● Managed escalated retailer complaints, implementing solutions to maintain strong partnerships.
● Oversaw call center operations, ensuring efficient issue resolution and high service quality.
● Led recruitment efforts in collaboration with HR to fill key positions.
● Designed and executed training programs to enhance staff skills and performance. National Trainer
DISH Network August 2008 - May 2019
● Conducted onboarding and training sessions on company policies and operational procedures.
● Developed and improved training content to align with business needs.
● Assessed training effectiveness and made necessary adjustments for optimal learning outcomes.
● Delivered training sessions nationwide to business partners on sales and product knowledge.
● Provided post-training coaching and feedback for continuous staff development. EDUCATION & CERTIFICATIONS
Bachelor of Science in Business Administration MSU Denver May 2013 InsideOut Coaching Certification February 2016
● Leadership development and performance coaching. B.E.S.T. (Building Excellent Skills for Trainers) - DISH Network
● Advanced presentation, classroom management, and adult learning techniques. SKILLS & COMPETENCIES
● Human Resources Management (Recruitment, Employee Relations, Compliance)
● Operations & Process Improvement
● Performance Management & Coaching
● Training & Development
● Data-Driven Decision Making
● Strategic Talent Acquisition
● Project & Budget Management
● Diversity & Inclusion Initiatives
● HR Policy Development
● Workforce Planning & Analytics
● Vendor & Stakeholder Relations
If you're looking for a dedicated HR and operations leader who drives efficiency, fosters team engagement, and delivers results, let’s connect!
Contact this candidate