Customer Service Call Center
Resume:
Pittsburgh, PA *****
georgeannmontesano@icloud.
com
SUMMARY
Energetically spearheaded
customer service initiatives at the
Federal Govt, mastering problem
resolution and call center
operations. Excelled in fostering
customer satisfaction and
mentoring junior staff, showcasing
exceptional communication and
leadership skills. Achieved
performance benchmarks by
effectively managing inquiries and
complaints, setting a high standard
for professional excellence.
SKILLS
• Call center experience
• Customer service
• Problem resolution
• Good communication skills
• Telephone etiquette
• Senior leadership support
Georgeann
Montesano
EXPERIENCE
July 2000 - Current
Customer Service Specialist Federal Govt Pittsburgh, PA Maintained a high level of professionalism while interacting with customers via phone or email.
•
Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
•
Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
•
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
•
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
•
• Mentored junior team members and managed employee relationships. EDUCATION AND TRAINING
June 1982
High School Diploma
Allegheny High School, Pittsburgh, PA
ACCOMPLISHMENTS
Excellent yearly evaluations to include high productivity levels and the ability to manage call times
•
Enjoy being able to mentor new employees listening to and coaching their phone calls
•
Being able to assist federal retirees on requests for status updates, update account information and make health insurance changes
•
• Truly a good experience when I am able to help resolve present issues
Contact this candidate