Customer Service Med Tech
Resume:
Camille Wilkins
Odessa, TX *****
**************@*****.***
Professional Summary
Goal-oriented dedicated to high levels of customer satisfaction and meeting aggressive business goals. and with specialized knowledge in and medical and customer service. Results-focused customer service professional with strength in serving . Proactive leader with strengths in communication and collaboration. Proficient in leveraging Healthcare and Retail knowledge to promote sales. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Work Experience
Med Tech/Caregiver
Brookdale Senior Living-Odessa, TX
Present
1.
• Provided compassionate care and support to elderly patients, ensuring their physical and emotional well-being
• Administered medications accurately and in a timely manner, following prescribed dosage instructions
• Monitored vital signs, such as blood pressure, heart rate, and temperature, regularly documenting any changes or abnormalities
• Assisted with activities of daily living (ADLs), including bathing, dressing, grooming, and toileting
• Maintained a clean and safe environment for patients by regularly sanitizing equipment and living spaces
• Collaborated with healthcare professionals to develop personalized care plans based on individual patient needs
• Managed medical records and documentation efficiently to ensure accurate tracking of patient health information
Med Tech/Caregiver
Courtyard Assisted Living-Odessa, TX
May 2023 to Present
To provide care and to assist with medication to residents lead a crew Walmart Stocker, Walmart
TX-Dallas, TX
October 2021 to Present
Stock and set a feature items
Medical Technician
Brookdale Senior Living-Odessa, TX
June 2020 to October 2021
Lead a team
To provide correct medications to residents
Provide an environment for each resident to be comfortable Mobile
Customer Service
KCI WIRELESS-Odessa, TX
January 2019 to October 2020
Mobile Expert, Customer Service Representative
Golden West Telecommunications-Odessa, TX
November 2019 to July 2020
Inbound calls
Provide assistance to the clients
Answered phone and assisted clients with changes
Front Desk Clerk
Custom Touch Village-Midland, TX
December 2019 to May 2020
Answer phones make reservations for guest file paperwork analyze worksheet Receptionist
Oasis Behavioral Health-Odessa, TX
May 2018 to September 2019
Answer phone direct clients in the right direction and file paperwork works with excel word Returned calls to Resident
Greeted all customers and visitors
Meridian Senior Living, Orchard Park of Permian Basin-Odessa, TX October 2013 to February 2018
Calculate, measure, and record radiation dosage or radiopharmaceuticals received, used, and disposed, using computer and following physician's prescription. Technician
Oceans Behavioral Hospital Permian Basin-Midland, TX August 2013 to November 2013
Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs. Manager
STYLES BY EMA-McKinney, TX
February 2010 to August 2013
Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced. Assistant Manager
Smoker's Outlet-Odessa, TX
June 2007 to January 2010
Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
Receptionist
Crystal Creek Assisted Living-Dallas, TX
October 2008 to June 2009
To answer phones greet clients family and guest keep track of the residents in the facility to schedule appointments
Education
High school diploma
Texas Southern University - Houston, TX
May 2004
High School Diploma
Permian High School - Odessa, TX
May 1999
Skills
• Medication administration
• Care plans
• Cash register
• Medical records
• Assisted living
• Medical terminology
• Caregiving
• Management
• Microsoft Office
• Organizational skills
• Telecommunication
• Customer service
• Senior care
• Heavy lifting
• Sales
• Communication skills
• Clerical experience
• Vital signs
• English
• Account management
• Typing
• Medical office experience
• Hospital experience
• Resident's rights
• Excel Microsoft office (5 years) Cleaning Experience Scheduling (2 years) Hospital Experience
Data Entry (4 years) Alzheimer's Care
Filing (10+ years) Senior Care
Receptionist (4 years) Home Care
Billing Laundry
Customer Service Skills (10+ years) Food Preparation Inventory Relationship Building
Microsoft Planning & Organizing
Microsoft Word Computer Skills
Clerical Good Work Ethic
Memory care (6 years) Account Management
Customer support (5 years) Membership Renewals
Caregiving (10+ years) Call Center Operations
Dementia Care (8 years) Understanding Customer Needs Food Processing (3 years) 40 wpm Typing Speed
• Cash handling
• Front desk
• Microsoft Word
Certifications and Licenses
Non-CDL Class C
Driver's License
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