Class A Customer Service
Resume:
Kristopher Parker
Leander, TX *****
******************@*****.***
Professional Summary
Dedicated and hardworking professional with over 20 years of customer service experience and 18 years of Class A commercial driving expertise. Skilled in appliance installation with four years of hands-on experience, as well as two and a half years in car hauling. Additionally, possess a strong background in sales and management with a year and a half of experience. Committed to safety, efficiency, and continuous learning, with a strong work ethic and a willingness to assist others and adapt to new trades. Work Experience
Stay at Home Dad
February 2024 to Present
Dedicated time to raising and supporting four children, managing household responsibilities, and actively participating in their education. Oversaw daily schedules, school activities, and household tasks to create a structured and nurturing environment. Developed strong time management, problem-solving, and organizational skills while balancing multiple responsibilities. Car Hauler
CTX Auto Transport-Austin, TX
June 2022 to February 2024
• Safely load and unload vehicles at auction yards, dealerships, and manufacturing facilities, ensuring proper handling to prevent damage.
• Conduct thorough inspections of all vehicles before loading to identify and document any pre-existing damage.
• Strategically position and secure vehicles to comply with legal height, length, and weight regulations.
• Plan and optimize delivery routes to ensure timely and efficient transportation.
• Perform thorough pre-trip and post-trip inspections daily to ensure the safe operation of the truck. Class A Commercial Driver Position
Ready Mix Driver
MARTIN MARRIETTA-Round Rock, TX
December 2021 to June 2022
• Operate a ready-mix truck to transport and discharge concrete at various job sites, including those with uneven terrain and challenging conditions.
• Safely attach and detach extension chutes weighing 30–50 pounds to ensure precise concrete placement.
• Ensure the safe and efficient operation of the ready-mix truck in compliance with company and industry standards.
• Conduct thorough pre-trip and post-trip inspections daily to verify the vehicle’s safety and operational readiness, addressing any issues as needed.
• Maintain a strong focus on safety, efficiency, and adherence to delivery schedules while working in a fast-paced construction environment.
Car Hauler Driver
US AutoLogistics, LLC-Houston, TX
March 2021 to December 2021
• Safely load and unload vehicles at rail yards, dealerships, and manufacturing facilities, ensuring proper handling to prevent damage.
• Conduct thorough inspections of all vehicles before loading to identify and document any pre-existing damage.
• Strategically position and secure vehicles to comply with legal height, length, and weight regulations.
• Plan and optimize delivery routes to ensure timely and efficient transportation.
• Perform thorough pre-trip and post-trip inspections daily to ensure the safe operation of the truck. Class A Commercial Driver Position
Delivery Driver/Driver Trainer
McLane - Foodservice-Round Rock, TX
October 2018 to March 2021
• Operated a Class A commercial vehicle to deliver food products to multiple locations, completing 8– 15 stops per route.
• Conducted thorough pre-trip and post-trip inspections daily to ensure the vehicle’s safety and compliance with DOT regulations, addressing any maintenance concerns before departure.
• Delivered and unloaded products using a hand truck and manual pallet jack, ensuring accurate placement in designated areas.
• Assisted customers with inventory verification, ensuring all products were accounted for and met quality standards.
• Adjusted invoices as needed and maintained accurate documentation of deliveries, including hours, stops, and mileage in DOT logbooks.
• Trained new drivers on safe delivery procedures, proper vehicle operation, and customer service expectations.
• Maintained a strong focus on safety, efficiency, and customer satisfaction in a fast-paced delivery environment.
Trainer/Driver/Installer
J.B. Hunt Final Mile Services-Round Rock, TX
June 2014 to October 2018
• Delivered and installed appliances for Whirlpool at various locations, including new single-family and multi-family construction sites, retail stores, and residential homes.
• Performed daily DOT-mandated pre-trip and post-trip inspections of the tractor, trailer, and load to ensure vehicle safety and compliance. Reported any issues to the account manager before departure.
• Reviewed route paperwork to verify correct inventory and necessary installation parts before departure. Ensured all required tools, parts, and personal protective equipment were available for the day’s deliveries.
• Conducted on-site safety inspections before unloading to confirm the area was prepared for delivery and installation.
• Unboxed, prepped, installed, and tested appliances according to manufacturer specifications, ensuring proper functionality and customer satisfaction.
• Maintained high standards of care during delivery and installation to prevent damage to the product or site. Immediately reported any issues to the customer and supervisor, documenting them appropriately.
• Obtained customer signatures upon delivery and ensured all tools, packaging materials, and debris were removed before departure.
• Returned to the warehouse to offload tools, trash, and unused parts, completing a final post-trip vehicle inspection and submitting all required paperwork to the supervisor at the end of each shift.
• Regularly handled and transported appliances weighing up to 700 lbs using a dolly. Delivery Driver
Exel Global Logistics-Carrollton, TX
August 2013 to June 2014
• Conducted DOT-mandated pre-trip and post-trip inspections of the assigned Class A commercial vehicle and load to ensure compliance and safety, reporting any issues to the Transportation Manager for resolution before departure.
• Transported new and used auto parts for Dodge, Chrysler, Jeep, and Fiat, ensuring timely and accurate deliveries.
• Picked up and returned products to Chrysler, ensuring all return shipments were properly loaded before departure.
• Operated a tractor-trailer between the assigned yard in Austin, TX, and the Exel Global Logistics cross- dock in Carrollton, TX for trailer exchanges.
• Conducted trailer swaps by parking inbound trailers in designated areas, performing post-trip inspections, and reporting any issues before hooking to the next assigned load.
• Delivered and picked up products from multiple dealerships, ensuring precise handling and documentation of inventory.
• Navigated tight dealership lots and safely positioned the tractor-trailer at receiving docks, often during non-business hours.
• Independently accessed closed dealerships, unlocked facilities for deliveries, and ensured products were properly placed and accounted for before securing the premises upon departure.
• Utilized trailer lift gates, dollies, and pallet jacks to safely load and unload products, maintaining efficiency and preventing damage.
• Completed all required paperwork for each delivery, ensuring proper documentation was left for dealership personnel.
• Communicated with the next shift driver regarding vehicle status and location upon returning the tractor and trailer to the Austin yard.
• Finalized each shift with a post-trip inspection of the tractor, trailer, and load, reporting any issues to the on-duty supervisor.
Driver Merchandiser
Coca-Cola Enterprises-Lubbock, TX
August 2011 to August 2012
• Began each shift by reviewing the assigned route and verifying inventory to ensure all necessary products were loaded for the day.
• Performed a DOT-mandated pre-trip inspection of the Class A commercial vehicle, reporting any issues to the Transportation Supervisor for resolution before departure.
• Managed 8 to 15 customer stops per day, ensuring timely and accurate product deliveries.
• Unloaded the correct products at each stop and assisted customers with inventory inspection to confirm order accuracy.
• Identified and removed damaged or expired products, issuing credits to customers as needed.
• Printed invoices and processed payments when required, maintaining accurate financial records.
• Stocked and rotated all products per customer specifications, ensuring freshness and proper organization.
• Collected and returned empty crates and pallets to the warehouse at the end of each shift.
• Conducted a DOT post-trip inspection of the vehicle, reporting any mechanical or operational issues.
• Accounted for and reconciled all invoices and payments with management before completing the shift.
• Operated hydraulic lift gates, electric pallet jacks, hand trucks, and computerized sales equipment to facilitate safe and efficient deliveries.
Truck Driver
Supply Chain Management-Lubbock, TX
January 2011 to August 2011
• Conducted a DOT-mandated pre-trip inspection of the assigned Class A commercial vehicle at the start of each shift, reporting any issues to the Transportation Manager for resolution before departure.
• Transported cotton seed for Bayer Crop Science between production plants, distribution centers, and retail customers, ensuring timely and efficient deliveries.
• Inspected each load prior to transportation to verify product quality and maintain accurate inventory records.
• Managed and distributed invoices for each load, ensuring proper documentation.
• Operated in both local and over-the-road capacities, with some routes requiring extended time on the road.
• Performed a DOT post-trip inspection and completed a DOT logbook at the end of each shift to document hours, stops, and mileage.
• Occasionally used a manual pallet truck to unload products at designated stops. Delivery Driver
Labatt Food Service-Lubbock, TX
July 2007 to July 2010
• Performed a DOT-mandated pre-trip inspection of the assigned Class A vehicle before departure, reporting any issues to dispatch for resolution.
• Delivered customer-assigned products to designated locations using a hand truck and ensured accurate inventory checks at each stop.
• Assisted customers in verifying product inventory, ensuring all items were accounted for and met quality standards.
• Adjusted invoices as necessary and processed payments for products when required.
• Operated regional routes, covering several hundred miles per day, with occasional overnight deliveries.
• Completed a DOT post-trip inspection and logbook at the end of each shift to document driving hours, stops, and mileage.
• Submitted all invoices, payments, and route paperwork at the end of each route.
• Utilized a manual pallet truck and hand truck for loading and unloading products efficiently. Wholesale Delivery Driver
Gandy's Dairies-Lubbock, TX
February 2006 to July 2007
• Conducted a DOT-mandated pre-trip inspection of the assigned Class A vehicle before departure, reporting any issues to the Transportation Supervisor for resolution.
• Loaded, inspected, and inventoried products for daily deliveries to ensure accuracy and quality control.
• Managed routes consisting of 4 to 10 stops per day, handling both new deliveries and leftover inventory from previous shipments.
• Identified and removed out-of-date or damaged products, ensuring compliance with quality standards.
• Created customer orders based on inventory needs, pulled and sold products directly from the truck, and assisted with product inspection and inventory verification.
• Processed invoices, issued credits, and accepted payments while ensuring all transactions were accurately documented.
• Stocked and rotated products, retrieved empty crates, and ensured overall customer satisfaction at each location.
• Submitted inventory orders for the following day’s deliveries based on remaining stock.
• Upon returning to the warehouse, turned in invoices, payments, and orders, and unloaded empty crates.
• Performed a DOT post-trip inspection at the end of each shift to ensure vehicle safety and compliance.
• Operated electric pallet trucks, hand trucks, and computerized sales equipment to facilitate efficient loading, unloading, and inventory management.
Frontend Manager
United Supermarkets-Lubbock, TX
January 2002 to March 2006
• Supervised and managed all front-end personnel, including cashiers, front desk clerks, and bagging staff, ensuring efficient operations and high customer service standards.
• Monitored employee performance and productivity, providing guidance and support to maintain a positive shopping experience for customers.
• Handled customer complaints and conflict resolution, addressing any issues that could impact customer satisfaction or store reputation.
• Managed and distributed cash to registers, ensuring proper handling, reconciliation, and accountability of all transactions.
• Oversaw front-end operations, ensuring policies and procedures were followed to maintain accuracy and efficiency.
• Collaborated with store leadership to implement improvements in customer service and workflow. Education
Fire Suppression and EMT Basics
South Plains College - Lubbock, TX
January 2012 to December 2013
Automotive Service Technology
South Plains College - Levelland, TX
January 2005 to December 2005
High School Diploma
Monterey High School - Lubbock, TX
January 2001 to December 2004
Skills
• Sales (1 year)
• Basic Fire Suppression
• Customer Service
• Management
• Sales
• Customer Service (4 years)
• Class A Commercial Driver
• Emergency Medical Service
• Commercial vehicle
• CPR Trained (8 years)
• Appliance installer (4 years)
Certifications and Licenses
EMT Certification
CPR Certification
EMT-B
CDL A
AED Certification
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