Customer Service Quality

JENNIFER ROMERO

**** ********** ** ****** ******* 20740, Cell: 240-***-****

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Work Experience

MARCH 2016 – November 2020

Mcdonalds, Cashier

• Totaled bills, accepted payments and provided change

• Followed recipes accurately in preparing foods

• Properly reacted to customers complaints by providing quality customer service

• Demonstrated product Knowledge, maintained control with food portions.

• Maintained proper food handling and sanitation regulations while preparing and cooking

• Cleaned the Serving and Dining area

• Wash cookware and utensils thoroughly throughout the day in a timely manner.

• Set up advertised displays and arranged merchandise on counters and tables to promote sales

• Observed and listened to equipment to detect possible malfunctions and report to supervisor

• Turn valve controls to start equipment and to adjust operations to maintain product quality.

September 2020-January 2022

Shift Supervisor, CVS Pharmacy

●Totaled bills, accepted payments and provided change

●Properly reacted to customers complaints by providing quality customer service

●Stocked up items on truck days

●Deal with customers and provide great customer service

●Deal with money and deposit

February 2022- October 2023

Arthritis & Pain Association of Prince George County ( Front Desk Receptionist)

●Dealt with medical insurance

●Took medical payment

●Schedule patients for appointments

●Use two different softwares for the office

●Use a text message website to respond to patients all day

EDUCATION

MAY 2019

HIGH SCHOOL DIPLOMA, HIGH POINT HS

December 2022

Psychology Associate Degree, Prince Community College

Present

Human Development B.S., University of Maryland

Leadership Experience

●Supervising cleanliness and peer performance at a retail store

●Listening to concerns from peers when working at a retail store/ doctor office.

●Dropping off office cards to other offices

●Mentoring peers to gain the experience for the jobs

Skills

• Fluent in English and Spanish

• Work well under pressure

• Have positive working relationship with other employees

• Exhibit a cheerful and helpful attitude with providing exceptional customers

• Reliable and punctual

• Adapt to new concepts quickly

• Communication

• Adapt to concepts quickly

• Time management and organization

• Dependable

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