Sales, Management, Account Executive, Internet Manager
Resume:
Kyhanna Brown
Loganville, GA *****
********@*****.***
Professional Summary
Management over 8 years experience including remote 10 years of Cars Industry experience. 14 years customer service experience. Exceptional in Training, Digital Advertising, Personnel management. Driven to exceed goals and expectations. Managing a team of 28 employees. Effective at multitasking and reaching sales targets. Builds loyal and long term relationships with third party reps, co-workers and customers.
Authorized to work in the US for any employer
Work Experience
Account Executive
TrueCar-Remote
August 2024 to January 2025
• Developed and maintained strong relationships with key decision-makers within client organizations
• Identified new business opportunities and generated leads through proactive prospecting and networking
• Cold calling to turn prospects into clients.
• Highest held rate in the company.
• Negotiated contracts, pricing, and terms of agreements to ensure mutually beneficial partnerships
• Provided ongoing account management support, addressing client inquiries, resolving issues, and ensuring customer satisfaction
• Analyzed market trends and competitor activities to identify potential growth areas for existing accounts
• Prepared sales forecasts, reports, and presentations for internal stakeholders and clients
• Provided training sessions for clients on new product features and updates, resulting in increased adoption rates
Internet Sales Manager
Carey Paul Honda / Greenway Kia At The Avenues-Jacksonville, FL July 2022 to September 2024
• Started up from the ground up and created processes for the Business Development
• Center steadily increasing sales for the company·
• Contacted customers by phone, email and text in response to vehicle inquiries.
• Promptly resolved all customer requests, questions and complaints. Monitored customer ViewPoint Surveys to ensure customer satisfaction.
• Maintained knowledge of current sales and promotions,and advertised them accordingly via website third party sites,and email blast.
• Built relationships with third party lead providers, advertisement companies, customers,employees and the community to establish long-term business growth through different marketing and Targeted events.
• Planned and direct staff training and hosted performance evaluations.
• Handled payroll, and checklist for each employee
• Gather effective phone scripts,and Crm training
• Also responsible for running sales team when it came to internet.
• Maintained planner maintenance.
• Desked deals to bring in already closed customers
• Hosted Zoom meetings daily to ensure we are all on one accord.
• Carey Paul Honda 2022-2023, Greenway Kia At the Avenues 2023 - 2024 Sales
Maxie Price Chevrolet & Carey Paul Honda-Snellville, GA January 2015 to July 2022
• Qualified Buyers by matching requirements and interests to various car, SUV and Truck models.
• Closed Sales by overcoming objections, asking for the sale, negotiating price and completing purchase contracts.
• Maintained repeat business rates from established customers.
• Demonstrated automobiles by explaining characteristics,capabilities and features, taking test drives and explaining warranties and services.
• Answered telephone and email inquiries from potential customers ending in appts.
• Cold calling and answering chats.
• Maxie price 2015-2020 Carey Paul 2020-2022
Education
College
Georgia Perimeter College - Atlanta, GA
College
Georgia State University
Skills
• Microsoft Excel
• Marketing
• Upselling
• Communication skills
• Microsoft Office
• 10 years of Cars Industry experience
• Digital Advertising
• Computer skills
• Business Development
• Microsoft Word
• Retail sales
• CRM Software
• Management over 8 years experience including remote
• 14 years customer service experience.Exceptional in Training
• Sales
• Customer service
• Negotiation
• Pricing
• Customer Relationship Management
• Sales Management
• Builds loyal and long term relationships with third party reps
• Cold Calling
• Microsoft Powerpoint
Awards
Promoted to Management
July 2022
Carey Paul Honda Promoted me from with in.
Promoted to Internet sales
March 2015
Promoted to internet sales. After winning top sales person .
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