Customer Service Growth Opportunities

Amanda Dunham

Enjoys helping customers find solutions to problems. Confident when working in challenging and fast pace environment. Ready to utilize proficient customer service, leadership and communication skills. Currently, seeking areas in which growth opportunities do exist. Work

Experience

Emergency Roadside Dispatcher

Bridgestone Americas - Muscatine, IA

2007 to Present

• Involved in the growth of others through training

• Implemented programs

• Resolve customer complaints with a calm and professional demeanor

• Able to meet all Key Performance Indicators through measurable metrics

• Achieved above 99% accuracy when exchanging information

• Writes clearly and concisely in multiple forms of communication Receptionist/Scheduler/Billing Representative

Unity Hospital - Muscatine, IA

2005-2001

• Maintained confidential information

• Shows empathy while taking care of patients needs in a quick manner

• Validated and received authorization for procedures

• Documented and updated patient records

• Responded to emergency situations by communicating to emergency personnel

Education and

Training

Ashford University Major: Behavioral Science

Toastmasters Major: Leadership and Communication 904 NE 4th Avenue

Aledo, Illinois 61231

Cell: 563-***-****

Email: *******@*****.***

Contact this candidate