Customer service/ support/ associate

MW Marlaina Waligorski

Pittsburgh, PA ***** 412-***-**** *************@******.***

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PROFESSIONAL

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Ambitious, career-focused job seeker, anxious to obtain an entry-level (remote) customer service position

SKILLS • Maintenance Scheduling

• Critical Thinking

• Self-Motivated

• Conflict Resolution

• Decision-Making

• Skilled Multi-Tasker

• Adaptable

• Customer Service-Focused

• Deductive Reasoning

WORK HISTORY FRONT END SALES ASSOCIATE/ CAFE 08/2024 to CURRENT Sam's Club West Mifflin, PA

Executed timely and precise transaction processing for enhanced customer satisfaction.

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Played a role in overseeing stock levels and refilling shelves, securing constant product readiness.

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Maintained a clean and inviting store environment, promoting a positive shopping experience for all customers.

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Participated in ongoing training sessions to stay informed about new products, promotions, and company policies..

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Enhanced client retention by maintaining a personalized approach during interactions.

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Increased customer satisfaction by providing knowledgeable product recommendations and friendly service.

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Addressed customer inquiries efficiently, showcasing exceptional problem- solving abilities.

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Developed strong relationships with customers by actively listening to their needs and providing tailored solutions..

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Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

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• Facilitated seamless shopping experiences by locating requested items.

• Enhanced customer relationships by establishing positive first impressions.

• Fostered lasting relationships with customers to enhance loyalty.

• Ensured accurate handling of currency and payment cards. Volunteered for additional shifts during peak periods to address staff shortages.

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Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

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Used in-store system to locate inventory and place special orders for customers.

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• Answered at least 20 calls per day and took food orders for the cafe PROPERTY MANAGER 09/2018 to CURRENT

Leonard Black Pittsburgh, PA

Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.

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Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.

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Collected rent from tenants to pay maintenance and repair costs and other expenses.

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Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

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Managed day-to-day activities involving tenants, subcontractors and property management.

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Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.

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Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.

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Supervised production of annual rent, operating expense and real estate tax adjustments.

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Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.

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Solicited and analyzed bids for repairs, renovation and general maintenance.

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Completed lease applications and verifications, notifying prospects of results.

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Met with prospective tenants to show property and assess applications or sign leases.

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• Collected monthly assessments, rental fees, deposits and payments.

• Handled resident complaints and expedited maintenance requests.

• Inspected properties regularly to identify deficiencies and schedule repairs. Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.

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Processed evictions when necessary in accordance with state laws and procedures.

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• Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources. Ensured that all rent payments were collected on time by following up with delinquent tenants.

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• Managed all maintenance requests from tenants in a timely manner. Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.

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Negotiated leases, rental agreements, and other contractual documents related to property management activities.

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CAREGIVER, SPECIAL NEEDS 12/2011 to 11/2024

Anthony Waligorski Pittsburgh, PA

Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.

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Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.

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Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.

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Administered prescribed medications on a timely basis following care plan instructions.

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Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels, assisted with feeding when necessary.

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Maintained clean and well-organized environment for client happiness and safety by preforming all household cleaning

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Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.

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• Managed clients finances

FRONT END SALES ASSOCIATE 06/2023 to 12/2023

Walmart West Mifflin, PA

Processed transactions quickly and accurately, ensuring a seamless checkout experience for customers.

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Assisted in inventory management and restocking, ensuring products were readily available for purchase.

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Consistently met or exceeded individual sales targets set by store management on a regular basis.

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Promoted store loyalty programs to encourage repeat business from satisfied customers.

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Boosted sales through upselling strategies based on customer preferences and needs assessment.

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Developed strong relationships with customers by actively listening to their needs and providing tailored solutions.

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Increased customer satisfaction by providing knowledgeable product recommendations and friendly service.

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• Served as an expert resource within the store location regarding product information and best practices for using each item. BAR MANAGER, BARTENDER, SERVER 05/1998 to 12/2011

Gordon's, Restaurant &Lounge Pittsburgh, PA

Managed bar staff, and implemented disciplinary procedures when necessary.

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Interviewed, hired and trained staff to improve customer retention and bolster sales.

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Planned and coordinated special events to boost customer numbers and profits.

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Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for bar and kitchen.

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Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.

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Resolved escalated customer complaints to maximize satisfaction and loyalty.

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Created promotional materials such as flyers or posters to advertise specials or upcoming events.

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Negotiated purchase agreements with vendors to obtain best pricing on supplies.

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SALON MANAGER, NAIL TECHNICIAN 10/1995 to 12/2011

Sergios Nail Salon Dormont, PA

Managed daily salon operations, including scheduling appointments, customer service, and staff management.

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Organized promotional events to attract new customers and increase sales.

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• Maintained accurate financial records of all salon transactions. Kept detailed inventory lists for nail care supplies, polishes and gel nail colors.

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• Recruited, hired, evaluated and disciplined service staff members.

• Oversaw inventory control for retail products and supplies. Ensured compliance with state regulations regarding cosmetology practices.

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Resolved customer complaints in a timely manner while maintaining positive relationships with clients.

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• Placed inventory orders, monitored shelf stock and tracked expenses.

• Did everything from manicures to acrylic,and pedicures

• banking procedures, cash flow and accounting processes. Conducted interviews with prospective employees prior to hiring decisions being made.

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• Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.

Monitored employee performance to ensure quality services were delivered consistently.

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EDUCATION Some College (No Degree) Criminal Justice 2008 Kaplan Career Institute, Pittsburgh, PA

Cosmetology License Cosmetology 07/1996

South Hills Beauty Academy, Pittsburgh, PA

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