Customer Service Cape Town
Resume:
CURRICULUM VITAE
WILLIAM KAM ESUNG IFER
AvalonBay, 10306, Strathmore hall street, apt 301, Rockville, Maryland, 20852
*******.**********@*****.***
COMPETENCES
CUSTOMER SERVICES
SALES
DEBT COLLECTION
LANGUAGE SKILLS
FRENCH
ENGLISH
HOBBIES
• FAMILLY TIME
• SWIMMING
• CHESS GAME
PROFIL
I have gained valuable “know-how” of the Customer Service work because of my professional experience with the “Shell Global Customer Service Centre”.
My strength and work qualities are that I am a fast learner, a quick thinker, a people’s person with a genuine passion and flare for communication and helping. I have empathy and efficiency when dealing with customers but also a problem solver and solution finder who strives to give of my very best in everything I do, and I am always willing to go the extra mile to exceed expectations. QUALIFICATIONS
1997 – 1998 : Matriculation
Option: Biochemistry
1998 – 2000 : University of Kinshasa
Faculty of Pharmacy
2002 – 2005 : SCHOOL OF FINANCE DEPT. IT
(DR CONGO)
Analysis and programming
Information System Design.
Database Design and Management.
Office Automation.
2006 – 2007 : IT Business Campus (Claremont/SA)
PA Office Administrator
Jan. 2008 – Jan. 2009 : UNISA (Cape Town/SA)
Business Management
March – April 2009 : Alliance Française du Cap
175 hours of training on the Canadian
Culture and the Culture of Quebec.
December 2010 : A+ Computer Training Studios cc
Certificate of Attendance
Basic Bookkeeping - Trial Balance Level
2
REFERENCES
Tharlo Adams
Team Leader Fanatics Campaign
Teleperformance
Cell: +27-69-569-****
1. Emmanuel Kwete Mbonga
Team Leader Shell Global CSC (CT)
Cell : 061*******
2. Silke Mc Carthy
Shell Global CSC Cape Town (Pty)
Department Manager
Cell : 082-***-****
3. Magaly Nzenda
Team Coordinator at TransUnion
Cell : 078-***-****
4. Francis Alimasi
Team Leader
Tray International
Cell : 072-*******
WORK EXPERIENCE
April 2024 – Today
Teleperformance SA
• Customer Service Advisor
March 2022 – March 2024.
TransUnion GCC
• Administrator II, Consumer Operations Support
March 2018 — February. 2022
Own company NATIMPEX
• Food Import
• Duty: Managing Director
Jun. 2013 – Mars 2018
SHELL Global Customer Service Centre Cape Town
Position: Key Account Order Handling Coordinator - Mainline
• Global commercial Benefrux (Benelux and France) Customer Service Professional.
• Keep track of customer orders from order entry to invoicing.
• Ensuring key customers receive open orders reports weekly.
• Constant communication with customers about status changes in their orders.
• Ensuring they are updated with delays and progress (feedback and follow ups both internally and with the customer);
• Assisting to find alternatives when there is no stock and communicating this to the customers.
• Handling of Return orders when customer phones in and explaining the correct process.
• Liaising with accounts to ensure timely release of orders.
• Monitoring of the order fulfilment including close collaboration with the logistics department.
3
October 2011 – May 2013
Tray International (For AGS France’s Credit Dep.)
Position: Debt Collector - Key Accounts
Duties:
• Responsibilities Debt collection
• Keep track of assigned accounts to identify outstanding debts.
• Plan course of action to recover outstanding payments.
• Locate and contact debtors to inquire of their payment status.
• Negotiate payoff deadlines or payment plans.
• Handle questions or complaints.
• Investigate and resolve discrepancies.
• Create trust relationships with debtors when possible, to avoid future issues.
• Update account status and database regularly.
• Alert superiors of debtors unwilling or unable to pay when necessary.
• Comply with requirements when legal action is unavoidable. July 2010 – October 2011
Tray International (For AGS France’s Import Dep.)
Position: Import Back Office Administrator
Duties:
• Manage the import and export process by coordinating with suppliers, freight forwarders, customs brokers, and other relevant parties to ensure timely and accurate delivery of goods.
• Prepare and review shipping and customs documents, including commercial invoices, packing lists, certificates of origin, bill of lading, and customs declarations.
• Coordinate with the logistics team to arrange transportation and track shipments to ensure on-time delivery and resolve any issues or delays.
• Ensure compliance with import-export laws and regulations by staying updated on changes in customs requirements and assisting with customs clearance procedures.
• Assist in the preparation of import and export documentation for audits and compliance checks.
• Maintain accurate records of import and export transactions, including invoices, shipping documents, and customs declarations.
• Collaborate with sales and purchasing teams to ensure accurate and timely delivery of goods to customers and suppliers.
• Coordinate with finance and accounting departments to ensure accurate and timely payment of import duties, taxes, and freight charges.
4
• Assist in managing inventory levels by monitoring stock levels, coordinating with suppliers for timely deliveries, and resolving any discrepancies.
• Support the Import Export Manager in analyzing market trends, identifying potential suppliers or customers, and developing strategies to expand international trade opportunities.
March 2009 – April 2010
Shell Global CSC Cape Town (Pty) Limited
Shell Canada Department
• Duties: 1. B2B Customer Service Professional
• Order Handling
March 2007 – February 2009
Alliance Française du Cap (French Alliance in Cape Town)
• Duty: Receptionist.
• Database Administrator
• Cashier.
January 2001 - September 2001
Own Company: Medi Bureau Com (Kinshasa/DRC)
• Duty: Manager
• Office Automation
January 2002– September 2002
La Concorde Informatique (Kinshasa/DRC)
• Duty: Manager
• Office Automation
Contact this candidate