Customer Service Office Management
Resume:
Paula Carlin
OBJECTIVE
Sun City, AZ *****
********@*****.***
Professional Summary
Resourceful and detail-oriented customer service representative with 20 years of experience in various roles, including customer service, office management, and sales. Proficient in customer support, office management, and cash handling. Skilled in Microsoft Office. Possess a strong background in customer service and office management.
Authorized to work in the US for any employer
Work Experience
Passport Information Specialist
Peckham National Passport Information Center-Phoenix, AZ April 2024 to November 2024
Answer questions pertaining to passports and assist customers in the process of obtaining and renewing a passport. Implemented Ulysses Conversation Strategies and followed the Department of State's Right Answers Software. Customer experience, time efficiency, and accurate information were top priorities. MET Associate
The Home Depot-Scottsdale, AZ
April 2023 to April 2024
Merchandise Execution Team, paid by Home Depot's vendors for maintaining their bins in the store, making sure the lights and fan displays are operating, display builds, store appearance, product availability, and much more.
Domestic Engineer
self employeed-Sun City, AZ
January 2023 to April 2023
Newly purchased home, unpacking, interior cleaning, painting, furniture arrangement, extensive yard work including 15 shrub removals.
Encoder
DHL GLOBAL MAIL-Phoenix, AZ
June 2021 to January 2023
Encoding packages at a high rate of speed with accuracy Warehouse associate
Target Distribution-Phoenix, AZ
June 2021 to July 2021
Loading 8 semis at a time, 12-hour shifts, speed is main objective as well as safety. Operations Admin
FedEx Ground-Phoenix, AZ
January 2021 to June 2021
Q&A, process damaged, address corrections, mis-loads, and every other package issue. Work with computer and drivers to ensure proper routes. Use of various scanners. Office Manager
Rose Terrace RV Park-Glendale, AZ
August 2015 to August 2018
Renting lots and mobile homes, rent collection and deposit, positive tenant assistance, security, maintenance, daily and month end balance
Reservation Specialist
Continental Concierge-Phoenix, AZ
April 2010 to September 2013
Secure hotel reservations for travelers nationwide, accounts payable/receivable, customer service Analyst
Capital Processing-Phoenix, AZ
October 2007 to February 2008
Advanced sales, appointment setting, creating good repore with clients, maintaining weekly quotas. Sales Representative
Cirtech-Phoenix, AZ
August 2007 to September 2007
Telemarketing, phone sales
Collector II
COLLECTION SERVICE BUREAU-Scottsdale, AZ
May 2004 to April 2005
Collections for major phone company and Banner hospitals, maintain quotas, follow up on promises to pay, customer service
Cashier/Sales Associate
Circle K, 7- Eleven, Frys, Safeway, Mobile on the Run..-Phoenix, AZ January 1992 to February 2001
I've worked as a cashier specifically, or often had cash handling a part of my employment. Including accurate shift balancing, fast paced, customer service, multi tasking, stocking, store appearance, inventory/ ordering, being punctual consistently, and completing whatever tasks arise. Favorite type of employment.
Wholesale Title Clerk
Pinnacle Nissan-Scottsdale, AZ
February 1999 to November 1999
Wholesale titles, inventory, lien release search, costumer service Office Manager
UGLY DUCKLING-Phoenix, AZ
February 1998 to February 1999
Payroll for 2 cashiers, payroll and commission, month end balance, verify customer references, bank deposits, contracts processing
Education
Medical billing and coding in Medical Billing & Coding Online - On line
January 2010 to January 2011
GED, SOME COLLEGE in General
Glendale Community College - Glendale, AZ
August 1989 to September 1991
Skills
• Telemarketing
• Microsoft Excel
• Quality assurance
• Cash handling (10+ years)
• Retail math
• Medical terminology (1 year)
• Supervising experience
• Office Management (5 years)
• Customer support
• Organizational skills
• Office management
• Microsoft Access
• English
• Medical coding
• Communication skills
• Accounts Receivable
• Payroll (3 years)
• Cash register (10+ years)
• Guest services
• Retail sales
• Computer literacy (10+ years)
• Data Entry
• All basic office machines, Microsoft programs, quality customer service and easily adapts to new situations as needed. (10+ years)
• Computer skills
• Management
• Customer service (10+ years)
• Warehouse experience (3 years)
• Windows
• Basic math
• Phone etiquette
• Warehouse Distribution Experience
• Typing
• Front desk
Languages
• English - Expert
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